FineArtAmericaReviews 2,670

I ordered a framed print on Oct 11,2020 that was supposed to ship Oct 20. After receiving no word from them, I followed up on Oct 24, and only heard back on Oct 29 that due to covid and increased demand, order turnaround times were increased to 14-16 days, and that the order was estimated to ship in 9 days from then (Nov 7). I followed up on Nov 27, and could not get a status update at all. I was told that someone would get back to me, but no one ever did. I followed up again Dec 7, only to hear back on Dec 8 that my order was cancelled due to the frame being discontinued and that I would get refunded (almost two months since my order). This company has the worst follow up I have ever experienced. I would recommend staying far away from them.

I ordered some items from FineArtAmerica. Well, our Post Office messed up and delivered the package to the wrong address. I have been very upset as this was to be a gift for my husband and son, we won't even get into the aggravation of trying to get a resolution from the PO. Long story short, I reached back out to this company and they are being amazing with their customer service. This was totally unexpected and rest assured I will order from them again and will advise others to do so as well. Great company that still knows how to take care of customers!

Received a framed print as a gift from friends overseas. The package had indication at all who sent it. The print itself was framed wrong - there was a caption at the bottom of the print that was cut off by the matting. Where is the quality control? Apparently no one looks at the finished product before they ship it out. I contacted the company and was told only the person who ordered it can request a refund or replacement. But there was no indication at all of who purchased/sent it. And of course they wouldn't give me that information. I have the order number so just look it up and refund the person right? Nope, not this craptastic company. Finally found out who sent it and they had the same BS experience trying to rectify the situation. This company makes a crap product, has horrible customer service, and doesn't have any integrity whatsoever. STAY AWAY!

I have bought quite a few greeting cards from Fine Art Anerica. I Love that they are blank on the inside and you can type a personal message at no extra cost. People ask me where I get my cards from. Each one I received is exactly as shown and all beautiful. There are so many options and the categories are arranged so it is easy to choose. You can have your card vertical or horizontal.
Shipping time is very good, customer service is responsive and all cards have arrived in sturdy cardboard envelopes and all include envelopes. The cards are on a semi gloss sturdy stock. This is a wonderful, trustworthy site with subject matter to suit all tastes.

I ordered my print 10 days ago to finally be told that they are running way behind by at least two weeks. They should have been communicated to me right away so that I could have made a decision whether his work would that Mark find somebody else. Then they also send me a free gift of $100 wine card to a person that doesn't drink and when I write to him and tell him that I find this insulting they told me what maybe I could use it as a gift to somebody else which again I find insulting. You're going to send a free gift that should be a neutral free gift that anybody can use not just people that drink. They're obviously In Cahoots with the company that supports this.