FeverupReviews 315

They were very helpful and respectful.
Very good customer service.
I have spoken about Fever to all my friends.

I have spent 2 days messaging Fever Customer Service about a ticketing problem for Michelangelo's Sistine Chapel in Perth on Saturday 16th April at 11am - after "sharing" one of the tickets I purchased to a friend, she unknowingly pressed the Ticket Validation button assuming it meant acknowledgement she had recived the ticket. The Fever customer service team have repeatedly told me she can no longer use the ticket now that the button has been pushed even though she had taken a photo of the ticket before pushing the button. The show is not for a month and I have been told on a number of occasions now they can't guarantee she will be allowed in - as she has a 3 hour drive to the location - that is not a satisfactory option. There must be some way to reissue or fix this.

This group have some very individual exhibitions and concerts that present art and live music in a wonderful way. I'm so impressed that I've quite literally block booked events they are running, and am really looking forward to them all.

I am writing to want people about FeverUp, an event ticketing service based in New York. We live in California.

My husband has brain cancer with cognitive impairment. He bought seven tickets to an event through FeverUp by accident. The tickets he purchased were for an event 70 miles from our home and the event started 25 minutes after the purchase date and time. I caught the error within 24 hours and contacted FeverUp immediately and explained the situation. They refused to issue a refund or help in any way. They kept quoting their Terms of Use and prohibits refunds. They are cold, heartless and cruel and their employees do not care about helping people. They should be avoided at all costs.

Thank you for making this change so easy! So glad that we made reservations - looking forward to the show!

In March 2021, I saw advertisements for a Van Gogh attraction in Boston. When clicking on the link, I was brought to a website for Fever to purchase tickets. The location had not been secured yet but I was able to pick a date in December and purchased 4 VIP tickets totaling nearly $300. Immediately to my surprise, after purchasing the tickets, I received no email confirmation regarding proof of purchase. I assumed this was a glitch or perhaps the company will send me a summary of purchase at a later date. Months went by and I never heard from Fever. Confused I emailed the Van Gogh attraction that I thought I had purchased tickets for on October 2021. The responded immediately that they had no record of me or my purchase. Like thousands of others, I was confused by the dueling events and duped by Fever. It has now been 1 year and I have received zero communication from Fever regarding my tickets or the Van Gogh event in Boston. Unknowing to me, the event came and went. I recently confronted Fever about this experience, and requested a refund which they promptly denied. They stated their ticket policy is "no refunds." They claim I had access to my tickets the entire time and could not provide any proof of purchase or email communication sent to me regarding the event. I have contacted BBB and the Attorney General of Massachusetts. I will continue to be very vocal through all forms of social media warning people of Fever.

BTW Sitejabber asked me to provide a proof of purchase... LOL, I would love to have one! I have requested this from Fever 5 different times and they only instructed me on how to see my tickets via the app. The ONLY proof of purchase I have is a screenshot of my CC statement. BEWARE BEWARE BEWARE!

Thanks for your speedy response! I'm now booked up for an August Visit - It looks fantastic! Do we know 'where it is yet?

Customer Service at Feverup is unmatched. They are always available and ready to help.
With an efficient response time.

Very quick response and easy to change without penalty. Good app too, some great info there. Thank you!

I bought 4 tickets for their Classical music by Candlelight concerts in Brisbane. The concerts did not take place.No explanation. No money returned. They simply make up dates-post bogus concerts-bogus images-just to get your. Money. YOU ARE THROWING YOUR MONEY AWAY.

I am overjoyed that they found a quick answer and solution to my question and problem within minutes. Thank you! Highly recommended.

Your personnel was very understanding and professional. 1st class Company. I had to cancel and was issued a voucher to use in the future.

Quick response to my request to shift my tickets from the 6pm session to the 8pm session for 2/23/22. Was told if tickets become available, because they were currently sold out, that they'd be willing to transfer my tickets. I'm still awaiting confirmation, but the guidance felt honest and trustworthy.

Cheers

Very happy to have been offered a refund for a cancelled event due to the storm recently. Julio was really helpful and got back to me asap with a response. I would usually have taken the voucher but we have a holiday coming up where we could use the money. Thanks for the customer sevice julio!

Have raised a complaint about mask wearing or lack of at a recent Australian concert. I was packed into a small church with people I don't know right beside me in the same seat and many people were not wearing masks. Staff did not attempt to come up to people either. They stopped responding to me after my complaint so I will raise a charge back with my card provider or raise a complaint with the government if I do not receive a refund. While the people making decisions may be based offshore, in Australia, mask wearing is still required in many situations and I don't think they appreciate the seriousness of it. I was uncomfortable the whole show and recommend you do not attend.

I appreciate Manuel's Prompt & courteous attention to resolving my issues with my tickets. He came up with a solution and implement it immediately so I can still attend tomorrow's event. Thank you for all of your help and for the great service and pleasure working with you.

Having to change our visit this coming Friday due to train problems, the response and outcome was sorted within half hour. I wish all companies were as quick and helpful as yourselves