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Federation Artisan Chocolate enjoys a strong reputation for its high-quality products, with many customers praising the smoothness and flavor of the chocolates, as well as the use of simple, ethically sourced ingredients. The company's customer service is frequently highlighted as friendly and efficient, contributing to a positive shopping experience. However, some customers have experienced delays in delivery due to external postal issues, which occasionally detracts from the overall satisfaction. Despite this, the majority of feedback reflects a loyal customer base eager to recommend the brand and continue purchasing its offerings.
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Excellent customer service and product quality I will be definitely be reordering in the very near future. Beautiful chocolate.
I sampled and bought some Federation Artisan Chocolate during a recent visit to Tasmania and now I am a fan.
Just ordered some more online, and my craving was satisfied within a couple of days.
Excellent, I will be buying again!
Thank you Chris for this lovely review. We do appreciate the support of our family business and hope to hear from you again soon.
With thanks
Maurice and Helen Curtis
Loving the chocolates and I bought it when I was in Tassie earlier this month. It wasn't enough so I decided to buy online for Christmas! More gifts to share to everyone!
Lovely people, thoughtful service, perfect tastes
Recommended fully.
This is a truly wonderful product from the Island in the Sun
We visited your shop back in July whilst holidaying in Tasmania. We ordered coffees and bought some of your products. It didn't take us long to gobble up your lovely chocolate so of course we had to buy some more and it enjoy it back home.
Right from ordering to receiving my order has been a very easy transaction. Receiving an email thanking me for my order was a lovely touch. My order arrived in super fast time. I would certainly recommend this company.
We were so lucky to experience federation on a trip to Tasmania, tasted and bought their chocolate, enjoyed the informative demonstration and gift shop. Now Im getting more shipped to my home for Christmas gifts, so easy so yummy.
Love the chocolate and varieties on offer, and happy to get it delivered to Western Australia with the minimum of fuss. A taste of Tasmanias finest.
As usual the product and service are excellent, the owners go out of their way to oblige. The chocolate's are thoroughly enjoyed by us and the people we give them to as gifts.
Ordering was very straightforward, and a friendly email from the company was a really nice follow up.
Pleasantly surprised, its got a lovely clean chocolate taste... that real chocolate taste that doesn't exist anymore.
I'm very happy to have possibility to buy or variety chocolates made by Federation Artisan Chocolate. In my opinion it is the best product made in Australia. All my family love these chocolate.
We bought our first lot of chocolate while visiting Tasmania in September and what we thought would be enough was almost all gone before we got home. It was great to see how it was made and wonderful to know we could order it once we were home.
I tried the 74% Dark Cacao with Roasted Tasmanian Hazelnuts at the Salamanca market a month ago & just loved it. It didn't take me long to place my order on-line & they were delivered to my doorstep (in Melb) very promptly
Best taste on their salted caramel chocolate already eaten way to much of it, don't for get to go there and try it when you can
Purchased the new flavour "coffee bean milk chocolate" had a taste and it was to die for, it would only satisfy coffee lovers, licorice chocolate is another favourite, easy to purchase on line and delivery without a hitch, very happy
Dear Treawyn
Thank so much for this lovely review.
I am so glad you liked our new coffee bean chocolate. Licorice is one of my all time favourites, I really love making this one as it makes the whole building smell like Licorice and then I get to taste. Taste... and taste.
Hope to hear from you again soon
Maurice and Helen Curtis
Living for Chocolate
Federation Artisan Chocolate
Tasmania
Delicious chocolate i have ever tasted i like the dark chocolate i will be buying my chocolate from federation in the future
Dear nicole
Your wonderful review has made us and our staff very happy.
Our Dark chocolate is very special, we only select the best cocoa and we make sure that the farmer is paid well for his produce
The end result of your review speaks for itself.
Thank you
Maurice and Helen Curtis
Loving chocolate every day
Federation Artisan Chocolate
Tasmania
Best chocolate I've ever had. So smooth and creamy. An excellent range of delicious flavors. Five star quality
Dear Felicity
Thank you for review us in such a wonderful way.
We are so very grateful when people select our chocolate to by as we know there are many other places people can get chocolate from so thank you for choosing ours.
Its is really pleasing to hear how much you have enjoyed our hand made chocolate.
Maurice and Helen Curtis
Keeping calm by eating chocolate
Federation Artisan Chocolate
Tasmania
THE WHOLE EXPERIENCE WAS AND IS WONDERFUL THE CHOCOLATE AND FUDGE IS AMAZING! I KNOW WHAT MY FAMILY ARE GETTING FOR BIRTHDAYS AND CHRISTMAS. THANK YOU
Really good at customer service and communication. Responses for the enquiries are very helpful and nice. Staff and business owner are very friendly
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Dear Anna
Thank you for reviewing our family business. We are so vert glad that you enjoyed the chocolate and we look forward to hearing from you again soon.
Warm regards
Maurice and Helen Curtis