FCP Euro

In April 2020 I was searching websites for a wheel hub assembly.
Their automated system (where a car's year, make, and model are input to verify fitment of a part) yielded a positive result.
To make doubly sure, I e-mailed, asking if the part in question would fit (provided VIN number and part serial number).
Rep Gina Block replied '... I was able to confirm fitment based on VIN...'
On this basis, I ordered the part.
Install failed, mechanic found the part does not fit.
Complaint to FCP resulted in no return label, and only store credit, and claimed fault was mine.
After 12 days of argument, FCP finally sent a return label.
After 2 more weeks, and threat of lawsuit, FCP finally refunded part cost.
I then sued them for the $150 labor cost of failed install.
Won because they did not contest.

Placed an order R******* and did cancel online with Julia from Client Care team few minutes later and I was told in writing that it was canceled.
Few hours later, I received a notification from UPS that the order is shipped!
Now, I have to pay for Custom Duties, Taxes and Shipping back!
FCPeuro mistake will end up costing me $150-200 dollars for an order of $450!

In the past two years I have purchased 20 Parts/Items from FCP Euro and each purchase was excited flawlessly by FCP'. A few times when I did have questions about an order, they responded very quickly and professionally. I have ordered parts from several other European companies in the past and non of them come close to FCP's delivery, parts quality, warranty, sales & install support. Period!

I've ordered multiple times from fcp euro and I have to say once again they have out done their selves. My order this time was for almost $1500. 00 so I trust them very much. It said my order would be delivered to my door sometime between 4/28 and 5/1 to my surprise I just got it today on 4/25 and best part it's Sunday! Not to mention I ordered it late evening on Thurs the 22nd. Thanks once again fcp euro you guys are the best that is one reason I order every part for my bmw that I can from you guys that and your prices are good and nobody can beat the lifetime warranty. Try them out you won't be disappointed..

REVIEW UPDATE: After posting my review the next day I was contacted by a Mr Shane Giumarello via email. He expressed his sincere apology to me for my mishap and explained what had happened at the distributors during the holidays. He also reassured me how valuable his customers are, and that he was going to make things right with my issue. Thank you Shane for reaching out to me and thank you FCP Euro for showing me how valuable your customers are to you.

1st review:
Let me start off by saying that this could have easily been a 5 star review. With that being said I needed to replace the control arms on my Audi but I didn't want to use the OEM parts because the bushings are known to wear out very often on my particular model, so I decided to find a good parts supplier which was FCP Euro. I called FCP Euro the 1st time to verify if the control arm kit I saw on the website would fit my Audi. I was told that it would fit just fine for my Audi and the kit was not VIN# specified so therefore I purchased the kit. After receiving the kit and dropping it off to my mechanic a few days later my mechanic called me to tell me that none of the parts could fit my Audi. I called FCP Euro and spoke to a Mr James Paris to verify if my order was correct, just to find out that the kit I purchased was not compatible for my Audi. I went over the scenario with James and let him know what happened which he replied that whoever I spoke to should have checked my VIN# but nevertheless he was gonna fix the issue for me. James told me that they didn't have the kit for the brand I purchased but they had another kit which was a step up in price and that he was gonna try to sort it out with his manager. James emailed me later that day saying they resolved the issue, and that this new kit will fit 100% (his words) plus he's gonna send it overnight. I was pleased and impressed with the way James handle it. I received the parts the next day and took it to my mechanic. Couple days later my mechanic told me that this new kit does not have the sway bars like the 1st kit I purchased so I told my mechanic to go ahead and get a replacement because I didn't want to bother James again since he responded so well to my issue. A day later my mechanic called me again and told that FCP Euro sent me 2 left rear control arms and they are now at a full stop once again needles to say I was not happy. I contacted FCP Euro and try to get in touch with James to explain what happened but I was only able to leave a message for him to return my call because I was on a time crunch but he only replied to me in emails. It took several emails and pictures for James to understand what duplicate parts was sent to me needles to say I was not met with the same energy from James as the 1st time I called with my issue. I emailed James on the 21st about my incorrect part, but the replacement part was not shipped until the 23rd the mechanic didn't receive the part until the 28th. My car was at the mechanic for about 2weeks which I had to pay a HUGE! Labor charge for each time the mechanic had to put my car on the lift then the time wasted back and forth because the parts was incorrect. I wouldn't have to pay unnecessary labor cost if the parts was verified from the beginning It ended up costing me way more in labor than it should.

They shorted me a timing belt tensioner on my order R******* and instead of sending the missing part they just make empty promises.

They keep telling me they have to check inventory with their warehouse - if the count is off! Or someone has to approve the replacement (Story changes every call). Really?!?! Do they think I am going to cheat them out of one of the cheapest items of my order. Check your inventory count but SEND ME MY PART!

After all theses years being a loyal customer they treat me like a common criminal. They tell me every day they are going to overnight the missing and in stock item and yet nothing arrives. Very Very poor.

I was loyal for years even when my orders sometimes arrived looking like packed by a 5yo. With busted open boxes. NO MORE! Time to go somewhere else! I rather pay a few dollars more but have existing customer service, and not just people on phone telling me what I want to hear and then turn around and do nothing about my problem...

I placed and order "R*******" and I never received complete order and there was a missing part. I called service desk and they sent an item which didn't fit my car. I called again service desk and gave my car VIN number then they said they don't have a right part in stock and asked me to send the item back. After returning the item, they are not giving refund if I ask for refund they say it was a replacement order so no refund. Okay! I didn't get the part in my original order so they sent it and now that didin't fit I am returning the part shouldn't I get refund for it? How can they charge for the part i didnot receive? I never expected this from them.

Used them for 5 years for Audi - all good. Overall opinion = excellent!
Parts were great quality. Their website has a good distinction between GENUINE/OE/OEM.
Prices are normal.
Returns - all good, did a few of those with no problems. Refunds were prompt.
Customer service is awesome and knowledgeable (Phone or email).
Warranty - miraculous lifetime lol, I don't know how they do it. They said most people don't take advantage of them, so that is nice to hear. I know I sure wont return anything if it served me well...
Every now and then they have email promo coupons...
They really need to expand into FCPJapan / FCPAmerica...

I have purchased me some parts and recieved as promised origional bmw parts made me feel so great that if I wouldve bought it from bmw dealership and it wouldve cost me An arm and a leg. Idk what else to say, FCP for life and trust me dont buy things for your car from ebay or amazon like I've done it before smh, it's all BS, spend alittle more to get origional parts from fcp that beats bmw dealership or any dealership prices. Love it love it

Did not receive my product. Tracked my package to another address, that was not mines. Delivered package and left on the front porch. My signature was not obtained and I'm seeking a refund I do not wish to do business with a company that rather clock out and go home before resolving an issue like this. I've been a customer with this company for years. This is my last dollar spent here. Very poor customer service. Called fedex and they informed me that company requested change of address so FedEx has no idea where the package is. Kyle Gemmell a rep for fcp took my concern and quickly became nonchalant about my concern. As it was time for him to go home. He never replied to me. These crooks at Fcp showed ZERO interest in my money spent and my item. Why would you send a high valve item to another address. Wish I could leave no stars

Ive been using FCP for my parts for about 15 years and Ive come to look at them as more than just a store to buy stuff from.
I call when Im doing a repair and im stuck, or need specs, even if its has nothing to do with the part i bought from them.
Sometime the prices are even with other retailers or sometimes more, but I will still buy from them because their customer service is top notch.
I have even had the CEO Scott return a call on a product request.

Even if its a part that they dont stock they will source it.

The only place besides IPD that I buy volvo parts from!