FCP Euro

They do not stand behind what they sell. You better hope to gos you don't have an issue or need to return something because their "lifetime returns" is an absolute joke. I think it's a bunch of kids that work there. I sent a video proving to them they sent me a defective part and they still told me to F off, not actually but basically they aren't going to help me.

FCP is a reputable company and I've had no problems in the past. I ordered a tail light assemble for my BMW but my shop had already replaced it and was not needed. I ordered from FCP on Sept 8th in the morning and when I figured out that I no longer needed the part, I cancelled the order via the website the SAME day. 5 Days later, I received a shipping notice from FCP, so I emailed asking why it hadn't been cancelled. I was told the order was "To far along to be cancelled" and that I would have to fill out the return form and send it back. CATCH--I have to pay for the return shipping($96 using UPS) for an item that they should have cancelled 5 days prior to shipping. Very disappointed in them.

I bought a radiator from them. Either the radiator or the plug was defective because I couldn't get the plug to screw into the radiator. When I initiated a warranty claim they denied it because I bought the wrong part. The radiator I bought was for a standard model of the same car but I should have bought a california compliant part with an added sensor.

The sensor has nothing to do with the plug not fitting the radiator it came with.

Bottom line they are refusing to warranty a defective part and using my mistake as an excuse.

I purchased VW CV boots that were for the wrong vehicle and after a phone call with the supplier I reordered the correct boots for my vehicle.
I returned the original order in the original opened boxes that had some grease on them because I used them to organize parts when disassembling and cleaning the CV joints. I specifically apologized on the return form about the greasy boxes and was honest that I knew the boxes couldn't be reused but it was extremely obvious that the boots had not been installed.
If you have ever worked on CV joints you would know if the boots had been used because you fill them with a lot of grease but these were completely clean with unopened gaskets and clips.
I was denied my return and refund due to opened greasy boxes that would have had to been replaced regardless.
I will be taking my business elsewhere.

I reviewed both purchases and fcpEuro removed both negative reviews, since I make my purchasing choice based on the reviews this underminds my confidence that I am getting a product that will work. They give you a lifetime warranty, but the part does not last for more than a couple weeks, and you get stuck shipping it back and they will not give you credit towards another part, so you are stuck with a defective design/supplier. I suppose I could keep sending it back, but at some point the shipping will exceed the cost of the OEM part. My reviews were not even all that negative, I just stated facts. Bought car new and the clutch position sensor lasted 19 years. The ProParts Sweden brand lasted a couple weeks each. My review on fcpEuro for my purchases were that I would recommend going with the OEM brand. But now I see my reviews were deleted and it is showing as 5 stars again.

I gave the business 2 stars because they have a large inventory and I was able to find the exact part that I needed. My issue is that I paid for expedited shipping, the quickest one they had available and was first told that my order would be delivered in 5 business days (which doesn't seem expedited at all). After 4 business days my order had still not shipped, so contacted the business. I was then informed that my order (a small plastic piece) would not be shipped out for 7 business days, even though they have it in stock. That's ridiculous! Don't advertise fast shipping and that 99% of your orders are shipped out in 1 business day if it's a lie and you're not able to actually expedite orders!

I bought several OEM German hoses for my Mercedes SLK 320. They were delivered overnight and were perfect. Packaging was good. This was my first experience buying from FCP Euro and based on my experience I will use them again.

Ordered parts on Friday July 14th. Called on July 20th to check and spoke with Nick. He assured me that the parts have left that morning and I will be getting an email with tracking number later that afternoon. I get an email later that afternoon saying that my order has been cancelled. What? Call right away and nobody knows what happened or who cancelled the order. Ask to speak with Nick but he is "busy" Then I speak to Mike and he says on how to place a new order and he will make sure the parts will go that day. So I place a new order all over again. Today is the 22nd and no parts. Now it says I should receive my parts on Monday which is the 24th. Funny thing is, I am in Waterbury which is 45 min away from them. This is the second order on the row that I am having issues with. I have been ordering from them since day one that they opened up and they used to be great but I believe the problem is, they got too big now and they do not care anymore. The reviews above mine show the same issues. I guess it is time time to go see the dealer and use the internet pricing that the dealer offers. Sad!

They take several days to ship anything. Even if it is stock they will not ship for 3-4 days. When they do ship it, it will NOT be there in 3 days like they claim. Do not pay for any upgraded shipping. They do Not actually ship it with 3 day shipping. You pay for it, then they just ship it normally. They lie.

This is the email I sent to FCP Euro's Customer service department on the 15th of June, 2023 in the middle of waiting for my second order:

To whom it may concern,

"I emailed you on July 13th, 2023, and asked for two simple things;

1. What service did you use to mail my order? (which was made on June 3rd, 2023).

2. Please provide the Tracking number information for my order! (which was made on June 3rd, 2023).

You see,

This is my second attempt to purchase these parts! As the last order I purchased, I NEVER Received.

It was not delivered to me, regardless of what your system says. And because your company did not provide a tracking number, I had no way to track that package.

For this second order, I do not accept that your tracking system is accurate when it says that this second order is due for delivery on June 27, as I paid for 1 Day Shipping. If it is already out of your hands and with the carrier, It should have already arrived.

At this point, my trust and faith in your business IS GONE! And once this transaction is complete to my satisfaction, I will NEVER do business with you again! I will expect an immediate response to my valid requests by the end of the day PST on June 16th, 2023.

Otherwise, I will be taking the following action;

I will be reporting your business to the better Business Bureau. Furthermore, I will make sure to slander your business name when I attend BMW rallies and car shows. I have spent good money (TWICE), and waited nearly two months for these parts, I am unable to finish my project without them, and I have already missed two events this summer waiting for these parts."

…and this is the response I got:

Hello Charles,

Thanks for contacting FCP Euro!

I am so sorry for any frustration caused. Upon referencing the checkout details, there are numerous items in this order that had extended lead times. The shipping estimation given at checkout was 6/26 and you opted for 1-day delivery, so that would have this guaranteed by 6/27.

Apologies again for the trouble and thank you for understanding.

Best regards,
Jason
Jason M

Customer Service Lead FCP Euro
Quality & Service, Guaranteed for Life.

Apologies are worthless if one (or a company) do not make good on the correction. FCP Euro has twice taken money from me, and not delivered those parts in good faith. They have promised that the second order would arrive by a date (6/27/2023) and that date has come and gone with out that delivery. That is simply theft of my money! "Quality & Service, Guaranteed for Life", that must be a joke!

Honesty and Integrity equal loyalty. FCP Euro have neither Honesty, nor Integrity, and nobody should trust their customer service. Do NOT do business with them, you risk losing money and time.

-Charles E. Dryden

I'm having bad experience with
FCP EURO I ordered around $2000.
Canadian goods almost half them broken I talk to Joey
Joey K
Customer Service Associate
He asking me to send him a picture after picture so far I am not getting any help

I had a terrible experience with this company. They sent me the wrong parts and would not accept responsibility for the mistake and made me pay the return shipping. The customer service rep, I think her name was Amber, was condescending and quite disrespectful during the conversation. Based on my experience and treatment, I would not recommend buying from FCP Euro.

All kinds of HASSLE in their haste free returns. I ordered a PDC module for my BMW because it kept getting a PDC error in iDrive. The part I received, when I plugged it in the camera stopped working. Over 4-5 times I plugged the original and then the one I received from FCP euro every time the camera stopped working with the one from FCP, and worked again when I switched to the original module. Long story short I returned it as defective.
No refund issued, after reaching out I am pushed away with a generic 'check with your bank'
Today I received an email grilling me with questions of why it was defective, asking for proof, asking for my VIN etc. I will attach the screen shots of the conversations.

I bought parts for replacing the timing chain in this store, the store sent all the goods of very dubious quality just in bags. The chain came in such a torn and old box that it's scary to pick it up. The store refused to change the goods and refused to provide an exchange for goods from another company. Having said that it is not their problem, damaged packaging is sold as is. They sell old goods that were lying around somewhere.

I've had a few orders from FCP and for the most part those were OK. Some defective parts, some WRONG parts but OK, I'm working on older Porsches. Recently I wanted to reach out to them for some 911 stuff, there website stinks, it doesn't recognize Porsche factory part numbers and simple search terms, and it's impossible to reach a human by phone that seemingly has ever driven let alone worked on a car. I was hoping for a Pelican backup but unfortunately, I still am!
Google states that FCP is the 'Fastest growing auto parts supplier" How could that be?
Any suggestions?

I purchased an air mass sensor for my BMW 328i, after I installed the part my car was worse, I sent it back and thet did not want to reimburse my money, all kind of excuses, DO NOT BUY FROM THIS PLACE. The aggravation is not worth it

Paid for next day delivery, order was placed before the shipping cut off time, and the order was not shipped. Customer service was a robot or someone just blindly copy and pasting a script response. Nobody has reached out to explain what the status of my order is or anything. I will make sure to avoid this company from here on out.

Thanks Andrea P, Customer Service Quality Program Lead, for not having any answers in regards to this and hanging up the phone on me as well. And thank you Shane for tip toeing around every question I asked in regards to what happened with "I don't know, that's not true, I am going to have to disconnect this call." until I mentioned putting you in the 1 star review, then suddenly you wanted to try and answer those questions.
Bad customer service, bad inventory management, and bad attention to basics. If an order is paid for with Next Day Delivery, the replacement should be as well. And if you don't have the inventory/it isn't going to arrive on time, you should contact the customer, not stay silent and hope they don't notice.

Thanks for the prompt service and on time delivery to Australia for very good price. Keep up the good work.

FCP Euro is a business that
Falsely advertises "Hassle Free Returns." In reality, the return
Process is anything but hassle-free. First and foremost, the
Company makes customers pay for the return shipping.
Additionally, and most absurdly, they insist that customers
Repackage the item in a different box before returning it, in order
To reuse the original shipping box so they can use the box to
Resell it to other customers. If you don't use another box to
Protect the original box they will not issue a refund. This is not
Only outrageous, but it also adds an unnecessary step to the
Already inconvenient return process. The representative I spoke
With said that "you can find some free boxes at your local supply
Store." However, having to go out of my way to find another box is
Not at all hassle-free. To add insult to injury, the entire return
Process ended up costing me $95, which is more than the
Product itself cost, $90. I am extremely disappointed in FCP Euro's false advertising and lack of customer service. It is clear
That this business prioritizes their own needs over those of their
Customers and do not care about the customer's experience. I
Would not recommend this business to anyone and advise others
To stay away from their false advertising and poor customer
Service.

My first order came with wrong parts.
My second order came incomplete, but the biggest frustration was because the whole content of the box was soaked in an engine flush liquid, spilled from a damaged can.
Sent them pictures, asking for replacement. By this day, they still ask me for more pictures, trying in any way not to replace the order.
Beware and chose wisely where you buy your parts.