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Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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FastGrowingTrees packed an incomplete order, but quickly rectified it by shipping the missing tree. Good service. One of our three trees had a much less vigorous rootball on arrival, so we shall see whether it thrives. I bought the insurance so I know I can replace if it fails.
Order two trees. Very small for the price. One is dying
Bought 5 gallon tree. However the tree was less than 3 gallon
We have reached out privately to help out with this. We're so sorry for the missing trees!
Great. Service and product. Tree is growing and looks so beautiful.
Only received 12 of the 20 trees ordered... Complained and two weeks later received remaining.
We're so sorry to hear about your experience! We have reached out privately to see what we can do to help make this right!
I buy plants online from two companies, so wasn't expecting what I got - one rosebush completely unbound, roots exposed; and one clearly worse for wear. I planted them anyway, we'll see what happens, but I won't buy from this company again.
You sent me a bent tree. And I told you. That already... you said sent pictures. I don't know how to send photos e-mail but I can through text... you did not offer that option! Was going to order another bush... but your shipping charge is outrageous... 20 dollars on a 30 dollar plant! To rich for for my blood...
We're sorry you're having issues sending us photos! Give us a call at 1-800-973-8959 and we would be happy to walk you through it!
I ordered 3 bushes. Two of them are doing well, but one is almost dead. I planted all three in the same area, in the same manner. I have to believe one plant was just not healthy when it arrived.
Online shopping experience was very good. Somewhat unhappy about condition plants were in once received. I ordered 4 of the same plant. They all came in one box. Each one during the shipping process seemed to have smushed together on top of the other for the 4 days it was in transit. Very mangled looking still, 2 weeks later
I would not recommend you but any trees from this company. My fiddle tree arrived damaged and rotten and when I sought help they refused refund and wanted me to buy a warranty for store credit. Apparently I was just outside the 30 day window. The customer service was very poor, these trees are expensive and if there is a problem they will not go above and beyond to help you. The tree was shipped poorly. My fiddle tree is dying and they are unwilling to refund my money. Please do not shop with them!
We're very sorry for the inconvenience! We have reached out privately to offer some assistance!
The tree was delivered badly damaged. However, another tree was promptly delivered to us. Good and fast service.
Delivery was very fast and the plant looked great on arrival. One of the bamboo plants is not looking well, but we hope it will recover.
I ordered a gift for my mother well before mother's day, my account was debited, but she never received her plant.
No response from company either.
We're so sorry to hear this! We're reaching out to see how we can help!
Not a satisfactory experience at all. Asked many times for customer service to "ensure" my tree is healthy
We're sorry to hear about the concerns with your tree! We're reaching out to get some photos so we can assist you further!
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.


We're so sorry we never received your email! We're reaching out privately to help!