FastGrowingTrees.com

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FastGrowingTrees.com

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,051
shipping
245
quality
12,363
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148,040 reviews

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California
2 reviews
0 helpful votes
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Mango kit
September 20, 2021

Good plants, nice representative and great policies for warranty coverage.

Date of experience: September 20, 2021
Texas
1 review
0 helpful votes
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This survey sent too early
September 22, 2021

Have done business with FGT for years. Most of the time I get good healthy plants. 3 stars means "neither satisfied or dissatisfied" which I had to choose because I have yet to receive the plants that I ordered today. If it was a question of how the ordering experience was. I would have given another star..."same as most good businesses" rating.
My suggestion is send this customer survey out a month after you deliver the plants and you will get a more accurate assessment of customer satisfaction.

Date of experience: September 20, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

Thank you for the feedback!

Massachusetts
1 review
0 helpful votes
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Trees
September 20, 2021

Had a problem with my order, was corrected immediately. Customer service extremely polte and efficient

Date of experience: September 20, 2021
New York
1 review
0 helpful votes
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Tree sapling
September 20, 2021

Overall very pleased. Sapling was carefully packaged and arrived in good shape. There were a few brownish leaves when it arrived but it's been three weeks since planting and it looks good.

Date of experience: September 20, 2021
Pennsylvania
1 review
0 helpful votes
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Just Lost a Customer
September 22, 2021

You shipped damaged, unhealthy plants
Thanks for nothing!

Date of experience: September 20, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

California
1 review
0 helpful votes
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Linda from Arkansas
September 20, 2021

Tree arrived in perfect condition. No loss of leaves, and still flourishing!

Date of experience: September 20, 2021
Virginia
1 review
0 helpful votes
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Ummmm...
September 22, 2021

Trees were sticking out of the packaging! :) Broken central leader on both trees

Date of experience: September 20, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!

Virginia
1 review
0 helpful votes
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Great plants; great service
September 20, 2021

I spent a significant amount on shrubs to screen my RV from the neighborhood, and some of the plants were mishandled by FedEx and arrived damaged. One phone call and several pictures were all it took to get replacements here in about 72 hours. The replacements were in great shape. 10/10 I will use FGT again!

Date of experience: September 20, 2021
Maryland
1 review
1 helpful vote
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PrairieFire Crabapple
September 22, 2021

Disappointing. We are in a new home and are beginning landscaping. I saw your ad online and you were carrying types of trees not readily available in local nurseries. I settled on the PrairieFirst Crabapple because the pictures online were so beautiful and I was looking for a spring flowering tree. It arrives with no dirt, just bare roots. Although it was planted immediately and watered daily, it has since dropped all of its leaves and doesn't look like it will live.

Date of experience: September 20, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!

Tennessee
1 review
0 helpful votes
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Prompt Delivery
September 20, 2021

I have ordered 1 Fuji Apple, 2 Elberta Peaches, 2 blueberry bushes, 6 hydrangeas, and 3 hostas. Everything except one of the hydrangeas and one of the hostas arrived in good shape, secure and healthy. All were planted as directed within 2 days, and all except the one hydrangea and the one hosta appear to be doing well.

So far so good, hoping the 2 smaller plants will pull it out.

Date of experience: September 20, 2021
Michigan
1 review
0 helpful votes
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Sycamore
September 20, 2021

I call my tree a "stick" because as I expected it looks like a stick with leaves. I do have to say it looks healthy and is already growing. I am pleased with it.

Date of experience: September 20, 2021
California
2 reviews
0 helpful votes
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Crape Myrtle
September 20, 2021

Crape myrtle arrived totally dry and all leaves fell off-was also rootbound in pot and could not separate to plant. Tree did leaf out after about 10 days and looks good now.

Date of experience: September 20, 2021
California
2 reviews
13 helpful votes
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Awesome products
September 20, 2021

I've made two purchases from fastgrowingtrees.com and have been very happy both with the packaging and with the condition of the trees. Will definitely keep them as one of my fave vendors.

Date of experience: September 20, 2021
New Jersey
1 review
0 helpful votes
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Review
September 22, 2021

They were deliver through fedex and they took like 4 extra days trees were in not good shape

Date of experience: September 20, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Texas
1 review
0 helpful votes
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Love um
October 20, 2021

I purchased several trees and a couple of bushes. Some in July and some in August
All are doing well. Will purchase from this company again.

FastGrowingTrees.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 20, 2021
California
1 review
0 helpful votes
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One out of four will not survive
September 22, 2021

Plants were really dry when received. Shipped on really hot days. One of four is not going to survive.
My recommendation is not to order during hot weather.

Date of experience: September 20, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear that one of your plants isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

South Dakota
1 review
1 helpful vote
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Fedex
September 22, 2021

Your, mine, product came with black leaves and disgustingly dry. Why... because FedEx said "delivery by end of day thursday" that became Friday then Saturday. Then they said next Friday but delivered on Wednesday. Plants in severe shipping shock. One plant has +/- 35% life going other at 20%. With cost over $200 not satisfied. Shipping will definitely stop future orders...

Date of experience: September 20, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

South Carolina
1 review
0 helpful votes
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Best Mail Order Plant Service!
September 20, 2021

I grew up in my family's greenhouses and never thought I'd be ordering plants online, but Fast Growing Trees have proven to be an excellent value. The plants are in excellent shape, packed appropriately, and shipped quickly. The information on the site with care details is very helpful when selecting the plants that will work in my environment.

Date of experience: September 20, 2021
Indiana
1 review
0 helpful votes
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Delayed delivery
September 22, 2021

OfIt took too long to the the trees, & the soil was already out of the pot & dried out!
They told me to wait 4 weeks after planting if they will survive! Not happy at all! The 2 days delivery doesn't really happen!

Date of experience: September 20, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your trees arrived! Shipping stress can cause plants to drop leaves but almost always make a full recovery! Being that we are plant people, we always like to ask our customers to give the plants a chance and not to give up on them too early. Please do not worry, we have your plant covered 100%. Just check back in with us if for some reason it begins to decline and we'll ship a new one!

Rhode Island
1 review
0 helpful votes
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Great tree and helpful staff
September 20, 2021

Great service and help line staff answered all my? S

Date of experience: September 20, 2021