FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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144,975 reviews

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Illinois
2 reviews
0 helpful votes
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NOT Happy
September 22, 2021

I bought 6 plants. Three of the six plants were abought dead when I got them. The packaging around the roots was very loose in a plastic bag and very dry. Two of them may recover but one is dead.

The other three plans look fine but one of them is just a single twig with a few leaves on it. It is definitely not what I was expecting for the money.

This is the second time I had a comlaint. If they do not resolve this one, I will never use them again.

Date of experience: September 18, 2021
North Carolina
1 review
0 helpful votes
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Customer Service
September 18, 2021

I just ordered a tree and sent an email based on its condition (kind of stressed). The email bounced back with this message "our mailbox is full." Umm still waiting….

Date of experience: September 18, 2021
California
1 review
0 helpful votes
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Nice, "BUT"!
September 18, 2021

FGT has a great product. Their trees are Incredible, but this one came in probably 90% dead. While FGT is great the shipping takes to long and for living tree to be stuck in a box with no air for so long I think dies them bad. I potted the tree and hope it survives but it's not looking good. If your in closer range of FGT I say order as many trees as possible but I'm in California and shipping takes a while.

Date of experience: September 18, 2021
Connecticut
1 review
0 helpful votes
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Root Rocket
September 18, 2021

The product adds root growth fungi to the soil. So far, bushes are doing well.

Date of experience: September 18, 2021
California
1 review
0 helpful votes
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7 ft plant order and arrived really sad looking. Contacted customer service to have to replaced but they insisted to plant it and give it 3 weeks. Well the plant is dead and i am out $240.

Date of experience: September 18, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your tree didn't recover! We have reached out to help!

Nebraska
1 review
0 helpful votes
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Crape Myrtle Search
September 20, 2021

I was looking for an actual tree not a clipping and not a seedling. I opted for the biggest i could find and was please to see it was what expected. The only issue was Fed-Ex. Even though the tree came in a box that was well shielded I guess Fed Ex does not care when it says this end up. It appears the tree took a few tumbles in its trip half way across the country. The tree had a plastic bag around it so when all the soil was bounced out it at least stayed contained. So far so good, its not supposed to do well in Zone 5 but Im almost in Zone 6. I will need to cover it from Mid January to late February.

Date of experience: September 18, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry for the issues experienced with your cart! We have reached out privately to help!

Georgia
1 review
0 helpful votes
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Great!
September 18, 2021

Fast shipping and quality healthy plant. Excellent packaging to ensure plant arrives healthy and damage free.

Date of experience: September 18, 2021
Oklahoma
1 review
0 helpful votes
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Lousy packaging of dead plants
September 20, 2021

Boxes arrived damaged, held together by weak tape. Packaging didn't secure plants adequately in the boxes and two-plant boxes had crushed plants. One of the grasses I paid for was missing others were bent horribly and two were dead.

Date of experience: September 17, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your order arrived! We have sent a private message to get some photos so we can take a look and help out!

Michigan
1 review
0 helpful votes
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Excellent, responsive service
September 18, 2021

I am totally satisfied with their service and always prompt in replying my questions

Date of experience: September 17, 2021
Massachusetts
1 review
0 helpful votes
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Poor package and 2 dead shrubs
September 18, 2021

The package had large staples that were not secured and this opened upon delivery. Package was discovered opened and shrubs out of box. One tree and 4 shrubs were planted regardless of its condition. Two shrubs had nothing growing and looked dead. After over a week, the tree is fine and two of the shrubs are showing signs of recovery. The two dead ones show no sign of life. I will monitor daily and call customer service if the two continue to show no growth.

Date of experience: September 17, 2021
Missouri
1 review
0 helpful votes
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Very satisfied.
September 17, 2021

Very informative.my second time to buy from them & the plants arrived as promised.

Date of experience: September 17, 2021
Florida
2 reviews
0 helpful votes
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Happy Trees!
September 17, 2021

Fast & Easy to order, bought several different types and all are thriving!

Date of experience: September 17, 2021
California
1 review
0 helpful votes
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Incredible customer service!
September 17, 2021

I bought several trees, over $1,000 order, and two of them dried out and died after arrival. I contacted customer support and they fixed the problem by immediately replacing them! I was amazed by how courteous the team was. The other trees did arrive beautiful and are doing great so far. I highly recommend shopping here! I'll be placing another order soon!

Date of experience: September 17, 2021
Texas
1 review
0 helpful votes
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Fast response n great service
September 17, 2021

Thank you so much for your help and replacement
Great service
Will buy again

Date of experience: September 17, 2021
Oregon
1 review
0 helpful votes
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When i got notice of delivery my wife checked for the trees as i was at work. Nothing there. Notified fast trees and the delivery company. Well, we show them as delivered. Nope no trees. The entry to my farm is clearly marked and the mail box with my house number is right by the gate. Later the next day they were recovered from the delivery service and delivered to the house. Very dry and need of water. The mimosa tree lost all but one set of leaves. It's slowly recovering

Date of experience: September 17, 2021
North Carolina
1 review
0 helpful votes
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I was hesitant at first, it was positive experience

Date of experience: September 17, 2021
California
1 review
0 helpful votes
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Tree looks dead
September 20, 2021

The delivery took longer than expected. The box was beaten to hell in shipping. The Chinese Pistach tree looks dead. The leaves are all dried out and falling off upon arrival. The mimosa tree has no leaves. I have planted both, including the recommended products from Fast Growing Trees and hope the trees are both just "sleeping."

Date of experience: September 17, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!

California
2 reviews
0 helpful votes
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Received wilted tree
September 20, 2021

I'm trying to revive the avocado tree I received via FedEx. I tracked my order daily, and it sat at the Tracy, CA FedEx facility for five days. By the time I got it it looked in pretty bad shape, especially since we've had a heat wave. FedEx used to be good with deliveries, but we never receive our orders when they say they are going to arrive.

Date of experience: September 17, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry for the delay in receiving your plants! We're reaching out to help!

California
2 reviews
0 helpful votes
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Happy. With my trees!
September 17, 2021

Both my new trees arrived in good condition and the size is perfect. Thank you

Date of experience: September 17, 2021
California
1 review
0 helpful votes
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Shabby service
September 20, 2021

Shabby service!
I was telling them that my tree was dead on arrival and they told me to take three pictures of it but when I got it on their website, I couldn't find anywhere to send the three pictures of my dead tree. Also saw that if send it back to them that they will charge me 25%. Never doing business with them again!

Date of experience: September 17, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're very sorry to hear that your tree didn't make it! You reached out to us right away about this so your tree is covered 100%. We are reaching out privately to get those photos!