FastGrowingTrees.com

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FastGrowingTrees.com

FastGrowingTrees.com

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
See all photos
How would you rate FastGrowingTrees.com?
grey stargrey stargrey stargrey stargrey star

FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
This company does not typically respond to reviews

Instant Feedback

145,273 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Tara X.
Unfollow Tara X.
Share Review
Report Review

Memorial gift
October 5, 2021

We recently lost a dear friend and wanted to send something unique and special to his wife. We decided on a Christmas Palm, as our friend adored Christmas. The girl I spoke with was so helpful and kind and even included a message with our order. Our friend said the tree was beautiful and packaged so well.

Date of experience: October 5, 2021
Texas
1 review
0 helpful votes
Follow John Q.
Unfollow John Q.
Share Review
Report Review

Was ok with the prices when I purchased but when the trees arrived, thought they should have been a little thicker and they surely were not 5'-6' trees as the option that I paid for

Date of experience: October 5, 2021
Missouri
1 review
0 helpful votes
Follow Donald S.
Unfollow Donald S.
Share Review
Report Review

Autumn blaze purchase
October 6, 2021

One of the trees lacked branches in comparison to the other tree

Date of experience: October 5, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that one of your trees wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Texas
1 review
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review

Love it, they are slowly growing!
October 5, 2021

Planted my dragon fruit cactus a few weeks ago already seeing growth, wanted to buy more but out of stock :'(

Date of experience: October 5, 2021
Massachusetts
1 review
0 helpful votes
Follow THOMAS O.
Unfollow THOMAS O.
Share Review
Report Review

Great service
October 5, 2021

I ordered 10 thuja evergreens. I accidently ran one over after a few weeks of being planted. I called to see if it could be replaced, I was sent a replacement at no cost. No issue no problem, would not hesitate to do business with fast growing trees again

Date of experience: October 5, 2021
Virginia
1 review
0 helpful votes
Follow Les K.
Unfollow Les K.
Share Review
Report Review

Lemon Tree
October 5, 2021

Very easy to navigate around the site. Purchasing is smooth. What more do you want… A+++

Date of experience: October 5, 2021
Texas
1 review
0 helpful votes
Follow Phillip Y.
Unfollow Phillip Y.
Share Review
Report Review

Trees
October 5, 2021

Trees were shipped on time but not correct size. Staff immediately re-shipped correct size so overall satified.

Date of experience: October 5, 2021
Pennsylvania
1 review
0 helpful votes
Follow Ken Q.
Unfollow Ken Q.
Share Review
Report Review

I have to admit I was a little skeptical about ordering trees shipped fed ex, in boxes. I placed an order for 3 trees that arrived in less than a week and looked very healthy. I was happy with the service so placed an order for 1 more tree, paying more for the largest size available. It arrived, again, in less than a week, but was broken in half in the box. I called customer service and was told i'd need to send pictures, and should hear back in 24hrs, and if I didn't hear anything to call again. I received an email in less than 2hrs that a replacement would be on the way, and an apology for any inconvenience. This is the way customer service should be. The replacement was at my door in a few days well packed and healthy looking. All trees are planted and doing well so far. I'll be ordering from this company again for sure.

Date of experience: October 5, 2021
Colorado
1 review
0 helpful votes
Follow DAve L.
Unfollow DAve L.
Share Review
Report Review

Just bad experience
October 6, 2021

Trees were dead. Shipment not received on time. All items not received.

Date of experience: October 5, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear about your experience! It looks like we've able to reship the missing plants and we appreciate you giving the others some time to recover from shipping!

Ohio
1 review
0 helpful votes
Follow Terry D.
Unfollow Terry D.
Share Review
Report Review

We ordered 12 Nellie Stevens and oak leaf Holly trees and one of the five boxes was lost in the FedEx system. Three replacement trees were sent out immediately. We followed up by buying six more. The trees were well packed are all healthy and thriving in their new locations. Highly recommended!

Date of experience: October 5, 2021
California
1 review
0 helpful votes
Follow Diana M.
Unfollow Diana M.
Share Review
Report Review

Great customer experience
October 5, 2021

I have used FastGrowingTrees.com several times to send trees/plants to family and friends as sympathy gifts. The site is easy to use and provides choices in the correct growing zones. The last time I spoke with a representative over the phone and he was knowledgeable and friendly. The products have all arrived at various locations all over the US in good condition.

Date of experience: October 5, 2021
Colorado
1 review
0 helpful votes
Follow Tuan T.
Unfollow Tuan T.
Share Review
Report Review

Our Japanese ivory silk lilac tree arrived with hardly any leaves on it and the leaves that were on it were not very green and dying

Date of experience: October 5, 2021
Texas
1 review
0 helpful votes
Follow Terry T.
Unfollow Terry T.
Share Review
Report Review

Great customer service
October 5, 2021

FedEx totally destroyed my order. Fast Growing Plants replaced it immediately. They replaced it again when the replacement plant arrived in even worse condition. The third plant arrived intact and is happily adjusting to its new home. I will order from them again.

Date of experience: October 5, 2021
Indiana
1 review
0 helpful votes
Follow Jay R.
Unfollow Jay R.
Share Review
Report Review

Wonderful Plants - Great service!
October 5, 2021

I purchased two avocado trees about a month ago, both arrived in great shape, very well packaged, but one immediately started to wither. I repotted it and kept a close eye on it and it just continued to die. I contacted support and they immediately sent me a new tree. The only reason for a 4-star satisfaction rating was that the original tree had its roots over-pruned which caused it to wither. Their service and willingness to help out is superb.

Date of experience: October 5, 2021
Delaware
1 review
0 helpful votes
Follow Stuart L.
Unfollow Stuart L.
Share Review
Report Review

So far, so good
October 5, 2021

Ordering process and delivery were both positive experiences.

Date of experience: October 5, 2021
Washington
1 review
0 helpful votes
Follow ANNE P.
Unfollow ANNE P.
Share Review
Report Review

Excellent plant.
October 5, 2021

Your tea tree was twice as nice as the one we bought from your competitor before we knew about you.

Date of experience: October 4, 2021
Florida
1 review
0 helpful votes
Follow Jackie R.
Unfollow Jackie R.
Share Review
Report Review

Avocado Trees
October 6, 2021

Arrived in poor shape, pencil thin with minimal leaves. I found much healthier ones for 1/3 of the price! Will not buy from this company again.

Date of experience: October 4, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're very sorry to hear how your plants arrived but glad we were able to make it right!

California
1 review
0 helpful votes
Follow salvador L.
Unfollow salvador L.
Share Review
Report Review

Did not meet expectations
October 6, 2021

I was expecting a healthy long lasting plant, but what. I received it did not have the support and was already drying up from the bottom.

I don't think I am buying from this site again.

Date of experience: October 4, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your plant when it arrived! We are reaching out to get some photos so we can assist you further!

New Mexico
1 review
0 helpful votes
Follow Donald U.
Unfollow Donald U.
Share Review
Report Review

Plum Trees in New Mexico
October 5, 2021

I wanted four Italian plum trees. I was surprised to find FastGrowingTrees receiving orders at 7:00 pm, EDT. I was given free shipment. It took six days for them to arrive. Since they are planted in late September, we will have to wait until next August to report on production.

Date of experience: October 4, 2021
Florida
1 review
0 helpful votes
Follow Randy J.
Unfollow Randy J.
Share Review
Report Review

Smaller than wbat I was told...
October 6, 2021

The was out of the box... the root was not covered... I hope it lives... I planted it within minutes after I got it. Very disappointed on how small it was... was told 3 to 4 ft tall... not true at all... I wouldnt recommend this tree... im done!
Randy Karjala *******597

Date of experience: October 4, 2021
Racheal S. FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!