FastGrowingTrees.com

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FastGrowingTrees.com

FastGrowingTrees.com

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
See all photos
How would you rate FastGrowingTrees.com?
grey stargrey stargrey stargrey stargrey star

FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,056
shipping
245
quality
12,364
This company does not typically respond to reviews

Instant Feedback

145,334 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Jo L.
Unfollow Jo L.
Share Review
Report Review

5
May 4, 2022

My mailed trees look healthier than what I found at my local Lowe's, will definitely be ordering again next year.

Date of experience: May 4, 2022
Florida
1 review
0 helpful votes
Follow Christopher E.
Unfollow Christopher E.
Share Review
Report Review

Ordering was easy and the tree came in 2 days after shipping.

Date of experience: May 4, 2022
Florida
1 review
0 helpful votes
Follow John G.
Unfollow John G.
Share Review
Report Review

My first order was for a Persian lime bush in Florida. Although the website claims orders ship in 1-2 day, unless noted (no notation was evident) Florida law allows only shipment within state so the seller does a drop-ship from Florida which entails a 2week process. I had to call twice to get accurate delivery delay information - was first told they ship by FedEx (not true for my case possibly due to drop-ship; my order arrived by USPS and was delayed an additional day because USPS sent to the wrong transfer center). My second call provided the unwelcome news that the shipper creates the label upon receipt of the order the sipping company (USPS in my case) picked up a week later. The plant arrived in good shape and hopefully will survive.
Giving them the benefit of doubt, and because the first order arrived with a $10 discount coupon and I did want another item they were offering, I ordered a second time. Unfortunately the discount code they supplied, and which I entered at checkout as instructed, Di not work and I had to call again to have them manually credit my card the $10.
So bottom line, if you order from FastGrowingTrees.com pay attention to the claims and details of your order or you may be paying more in time and money than you expected.
That said, the packaging was good and the product seems satisfactory.

Date of experience: May 4, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! The order confirmation should show the accurate shipping date. We'll reach out privately

Oklahoma
1 review
0 helpful votes
Follow Walt V.
Unfollow Walt V.
Share Review
Report Review

Nice tree
May 4, 2022

Tree came as advertised and even better. Easy to plant and healthy.

Date of experience: May 4, 2022
Virginia
1 review
0 helpful votes
Follow Joyce G.
Unfollow Joyce G.
Share Review
Report Review

Healthy trees
May 4, 2022

Received trees promptly and in very good condition. Planted as per instructions and trees are doing well. Very pleased with the whole experience.

Date of experience: May 4, 2022
Georgia
1 review
0 helpful votes
Follow Ernest I.
Unfollow Ernest I.
Share Review
Report Review

Lack of response
May 5, 2022

I ordered 4 plants, after 2 or3 weeks I contacted them and was told they w3ere backordered and would be shipped in mid to late May. Last week I received an email that the plants arrived but were half the ordered size, did I want them, They offered a $10 store credit on a future order. I asked for clarification of the credit,, was it $10 for each plant or $10 for the order. This request was made over a week ago and I have not yet received a response.

Date of experience: May 4, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry for the late response and have reached back out!

New York
1 review
0 helpful votes
Follow Eli W.
Unfollow Eli W.
Share Review
Report Review

FIRST RATE PLANTS
May 4, 2022

Very stratified with the 3 trees I ordered. They arrived in a protected package and were healthy and ready to be planted in my garden
The web site was easy to navigate. The items trees, plants anything you want to grow is available and very reasonably priced

Date of experience: May 4, 2022
Mississippi
1 review
0 helpful votes
Follow Sylvia K.
Unfollow Sylvia K.
Share Review
Report Review

Don't buy anything by mail
May 4, 2022

Received both trees not in pots. Roots not established. Not sure about lilac tree yet but sugar maple was wilted and don't think it is going to live.

Date of experience: May 4, 2022
Georgia
1 review
0 helpful votes
Follow Alan O.
Unfollow Alan O.
Share Review
Report Review

Fence of trees
May 4, 2022

Was looking for fast growing trees and found online it was great and easy

Date of experience: May 4, 2022
Idaho
1 review
0 helpful votes
Follow Melinda S.
Unfollow Melinda S.
Share Review
Report Review

The growing forrest
May 4, 2022

They were easy to talk to. Understood what I needed. They were timley. The trees were in great shape

Date of experience: May 4, 2022
Massachusetts
1 review
0 helpful votes
Follow Charles D.
Unfollow Charles D.
Share Review
Report Review

Great
May 4, 2022

Faster than a growing tree and the fastest in the business

Date of experience: May 4, 2022
Texas
1 review
0 helpful votes
Follow Pam C.
Unfollow Pam C.
Share Review
Report Review

Passion plant
May 4, 2022

So wonderful finding what you're looking for and having to run around town or settle for a different plant or tree. Well packaged with absolutely no damage. Arrived in a healthy state. I did plant immediately after delivery. Plant is thriving. Great experience and I would order again.

Date of experience: May 4, 2022
Georgia
1 review
0 helpful votes
Follow Jan B.
Unfollow Jan B.
Share Review
Report Review

Fast growing tree
May 4, 2022

I thought the trees would have a few buds on them but at least they appear to be budding out now.

Date of experience: May 4, 2022
Oklahoma
1 review
0 helpful votes
Follow Keith M.
Unfollow Keith M.
Share Review
Report Review

Ordered a tree some root growth fertilizer and a gator bag to keep it watered. The box apparently opened enroute, so fertilizer was lost in shipping along with a free plant they had included, maybe don't put so much in one box? Lost items were promptly re-shipped after a phone call, but was a bit more work to add fertilizer after already planting tree (supposed to go in bottom of hole).

Date of experience: May 4, 2022
North Carolina
1 review
0 helpful votes
Follow Jill C.
Unfollow Jill C.
Share Review
Report Review

Everything I have ever purchased from them has died, the warranties don't cover replacement. Very expensive

+1
Date of experience: May 4, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry that some of your plants didn't make it! There are so many environmental factors that can cause a tree to perish. Please reach out along the way if there are any concerns with the new plants and we'll be happy to help!

Ohio
1 review
0 helpful votes
Follow Nancy K.
Unfollow Nancy K.
Share Review
Report Review

Outstanding Customer Relations
May 4, 2022

Received a tree that was questionably diseased. (Received notification from them that some of the type of tree that I purchased came from a nursery that was infected. My tree appeared to have had some of the symptoms). Fast-Growing Trees replaced it immediately. Have purchased many trees from them and this was the first time there was any question about the health of the tree. All others have been very healthy. Customer service is always excellent as well.

Date of experience: May 4, 2022
New York
1 review
0 helpful votes
Follow cindy A.
Unfollow cindy A.
Share Review
Report Review

While ordering process was easy - web site clearly misrepresents products and i will never use or recommend this company!

Date of experience: May 4, 2022
California
1 review
0 helpful votes
Follow Oscar A.
Unfollow Oscar A.
Share Review
Report Review

Customer service is excellent
May 4, 2022

Got my order, not in great condition, plant (black pepper) dying after a couple of weeks. It was replaced with another plant but the main stems are already dead (brown/black). There are however several newer shoots. I have ordered before and I observed the same problem - packaging is not good. It is fine if shipping time is a maximum of 1-2 days. I am well experienced ordering live plants from Asia and India with shipping time of 4 to 6 weeks, so how the plant is packed counts a lot. For a starter, your plant comes in its pot but the pot with the soil and plant is not secured such that customers will receive the plant with the soil out of the pot and the roots exposed causing stress to the plant. It is fine if the box is kept standing, but your instruction is to lay it flat. It is common sense that if you lay a pot on its side, the soil will spill out.

Date of experience: May 4, 2022
Florida
1 review
0 helpful votes
Follow Caroline S.
Unfollow Caroline S.
Share Review
Report Review

Olive tree purchase
May 4, 2022

Perfect! In one day an absolutely gorgeous 4 foot olive tree tenderly wrapped arrived. It's doing well, thank you.

Date of experience: May 4, 2022
North Dakota
1 review
0 helpful votes
Follow Stephen E.
Unfollow Stephen E.
Share Review
Report Review

Tree
May 5, 2022

For the money i feel the tree was too small and not what I expected. I was expecting a more Matura tree.

Date of experience: May 4, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!