FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,155 reviews

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Colorado
1 review
0 helpful votes
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Great customer service
May 24, 2022

I bought several shrubs and 2 trees. Trees arrived looking less than healthy. Could not get replacements due to no stock, but received full credit back towards future purchases. Customer service was prompt and very responsive to my emails.

Date of experience: May 23, 2022
Illinois
1 review
0 helpful votes
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Trees
May 24, 2022

Like most of the trees I have ordered. One cherry tree that I planted in the fall never leafed out. Also had a flamethrower red bud only leaf out on the lower half

Date of experience: May 23, 2022
Illinois
1 review
0 helpful votes
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Disappointed
May 24, 2022

Expensive for the small unhealthy looking blueberry plant. Flowers die off and no blueberry.

Date of experience: May 23, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your blueberry plant! We are reaching out to get some photos so we can assist you further!

Missouri
1 review
0 helpful votes
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Highly recommend this company!
May 24, 2022

Excellent customer service! Great selection of trees!

Date of experience: May 23, 2022
Louisiana
1 review
0 helpful votes
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DOA
May 24, 2022

Plants died within a week of arrival.
Please enter at least 50 characters.

Date of experience: May 23, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your plants didn’t make it! We have reached out privately to help!

Oregon
1 review
0 helpful votes
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Wonderful Dappled Willow!
May 24, 2022

I gifted my cousin with a dappled willow. She was so surprised and loves it! It was shipped very quickly and packed very well.

Date of experience: May 23, 2022
North Carolina
2 reviews
0 helpful votes
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Good Experience
May 24, 2022

Looking for a few plants recently and came across this company. Glad I did. Had a very nice experience and product was in great shape. Only issue is FedEx failed to deliver as scheduled and I waited two additional days while plant was in local warehouse.

Date of experience: May 23, 2022
Virginia
1 review
0 helpful votes
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Disappointed
May 24, 2022

Ordered 6 bushes and 3 trees specific for my Zone. Two of the trees were not delivered because of a damaged box. Contacted FGT via chat and was told replacement trees already shipped. They did not arrive. I emailed FGT and they apologized and shipped 2 replacement trees. They arrived 2 weeks after my original order and were snapped in two. I asked FGT for a refund which they processed. 2 of 6 bushes are already dead. Contacted FGT and they sent me 2 new bushes. Overall, it was not worth the time and money. I appreciate FGT honoring their commitments, but in the end it was not worth the time, money, and hassle. I will go to the local nursery next time.

Date of experience: May 23, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are very sorry that your trees were in transit for so long! We're glad we were able to make it right and hopefully you'll give us a try again in the future!

Georgia
1 review
0 helpful votes
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Trees & Shrubs
May 24, 2022

I ordered one Pyracantha and one Japanese Maple. Both arrived timely and in good health.

Date of experience: May 23, 2022
Virginia
2 reviews
0 helpful votes
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Great service!
May 24, 2022

A healthy beautiful tree in a few days, great job!

Date of experience: May 23, 2022
Michigan
1 review
0 helpful votes
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Partial Fail
May 24, 2022

I ordered 2 Dwarf Cherry trees and planted as soon as they arrived and one has not sprouted any leaves. I notified the company and no response yet. Half of the strawberries I ordered did not survive even though they were planted as soon as they arrived. The weather was too cold for survival and now I only have half of the number I ordered and paid for. They should have been shipped later for survival. I even covered them with plastic but only half survived.

Date of experience: May 23, 2022
Michigan
1 review
0 helpful votes
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I ordered berry bushes, and for the amount I paid - a good three times what I would pay at one of the big-box chains for plants about 1/3 the size - disappointing.

I bought raspberry bushes at Home Depot on a lark at our previous house, they cost practically nothing, I could select plants that seemed robust (and so they proved to be), and we got bumper crops out of them.

Date of experience: May 23, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your plants were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Minnesota
1 review
0 helpful votes
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Wedding tree
May 24, 2022

Ordered a tree for my daughter's wedding, and it came on time and just the right size for our needs

Date of experience: May 23, 2022
Colorado
1 review
0 helpful votes
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Amazing Trees!
May 24, 2022

The selection offered was unbeatable and the website was super user friendly and full of tips for every growing zone. Definitely tree shopping here again soon!

Date of experience: May 23, 2022
Virginia
1 review
0 helpful votes
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The trees arrived cooking hot when I opened the two boxes the trees had no roots they were broken inside the bag they were in

Date of experience: May 23, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!

Washington
1 review
0 helpful votes
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Great company.
May 24, 2022

Fast growing trees is an amazing company. They sent Mr my trees packed very nicely, torn instructions on how to transplanted my new trees and they have everything you need to know on how to make your trees flourish on their website for you to read. I can't wait to till my trees start to produce pomegranate. I'm excited!

Date of experience: May 23, 2022
Michigan
1 review
0 helpful votes
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Poor
May 23, 2022

Ordered 5 trees and received 3 out of the 5 damaged. Replacements came and 1 out of 3 trees damaged. On the third try the tree came intact. Customer service was unapologetic and not willing to listen to my constructive feedback on their poor packaging. After being put through to management to discuss my poor experience and poor interaction with customer service, I did receive a partial refund for my order. The trees themselves when intact, appear to be healthy trees and I am hopeful they will grow nicely. Disappointed to have to go through what I did to get my complete order.

Date of experience: May 23, 2022
Illinois
1 review
0 helpful votes
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Tree Damaged
May 24, 2022

Pot was retained in the box with a tie strap and that did not work. The top 12 to 16 inches of branches were broken and then I was expected to take pictures and submit a claim. Have just been too busy to get this done. It is a shame that this burden is on me. Next time I will just drive to a nursery. There is no reason to take a chance on ordering a tree like this online if you cannot properly package it.

Thanks

Date of experience: May 23, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are very sorry to hear how your tree arrived! Having a photo of the damage helps us to file a claim with the carrier and also get an idea if we need to replace the tree or if it will recover. We reached out privately!

New Hampshire
1 review
0 helpful votes
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Sent wrong item TWICE
May 24, 2022

I ordered dwarf tree and received a bush. I called fast growing trees and they sent another bush rather than a single trunk tree like the one online.

Thus so far I have two bushes for the price of one; neither of which I wanted.

Wish I had just one dwarf tree. I have no faith that trying again will create better results.

Date of experience: May 23, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry that your umbrella tree is not what you expected! These can grow with multi trunks so you likely received the correct tree. We have reached out privately to take a look!

California
1 review
0 helpful votes
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Got what I wanted and expected
May 23, 2022

I got everything I wanted and as I expected it. I am very happy with how they were shipped and the instructions they left inside. My trees are in great shape and that is due to the fact that I got them in great shape from the beginning and then took it from there.

Date of experience: May 23, 2022