FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,147 reviews

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Washington
1 review
0 helpful votes
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Excellent customer service
June 3, 2022

Replaced diseased trees without me even asking. Only 1 of my trees was bad but they just sent me a replacement of all the trees in my order.

Date of experience: June 3, 2022
Minnesota
1 review
0 helpful votes
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Mable tree
June 6, 2022

Never got the order Fedex ship it back damage end shipping

Date of experience: June 3, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry that your order was damaged in transit! We have since issued a full refund for the order as requested.

North Carolina
1 review
0 helpful votes
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A tree
June 3, 2022

Great I had the tree in a few days. So far its growing. Next year I'm going to order more.

Date of experience: June 3, 2022
New York
2 reviews
0 helpful votes
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Cost
June 6, 2022

Accidently found same dipped willow plants at a local nursery same height in better bloom for 1/2 the price. Will search else where in future before using fast growing trees

Date of experience: June 3, 2022
Florida
1 review
0 helpful votes
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Beautifully packaged tree!
June 3, 2022

I live in Sarasota, FL, where the soil is total sand. I dug a hole 3 ft deep and filled it with good soil before planting the Jackfruit tree. It's too soon to determine how the tree will do in its new environment but I will keep it watered and fertilized. The summers here are brutally hot!

Date of experience: June 3, 2022
Florida
1 review
0 helpful votes
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Dead plants
June 6, 2022

Recieved totally dried out roots with no soil. One plant was a birthday present so I just tried to remedy and hope it would come back, it did not nor did the other plant I ordered.

Date of experience: June 3, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your plants didn’t make it! We have reached out privately to help!

Indiana
2 reviews
0 helpful votes
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Bad
June 6, 2022

Poor small not healthy looking plants. Very scraggly uneven yellowing leaves. Not what I expected from a well name company

Date of experience: June 3, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We’re so sorry to hear how your plants arrive! It’s very common for plants that are shipped to arrive like this but they typically begin pushing out new growth in just a few weeks. Keep us posted and we’ll make it right if they do not bounce back!

Indiana
1 review
0 helpful votes
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3 in 1 trees
June 3, 2022

The site was easy to navigate and full of great info. My new fruit trees arrived quickly and were packaged well.

Date of experience: June 3, 2022
North Carolina
1 review
0 helpful votes
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Pleased with the product.
June 3, 2022

The tree was in perfect condition! The staff is so helpful and friendly.
Not a fan of the fact that they choose FEDEX for the delivery because they left it at a totally
Different address and I thought it was lost forever.
Their quality and customer service is A+!

Date of experience: June 3, 2022
New York
1 review
0 helpful votes
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I purchased a tree and was very happy with the quality and quick delivery. It is thriving. I am thrilled.

Date of experience: June 3, 2022
Wisconsin
1 review
0 helpful votes
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Different Experiences each time
June 6, 2022

I've used FastGrowingTrees.com twice. Both times, I ordered the same thing - 20 Giant Thujas. The first time, the experience was great. The price was good, the trees were shipped in a very secure fashion, the root bulbs filled the pots. The second time, was not the same. The pricing was about the same, but the trees were not secured in their boxes, resulting in many of them being bent. Several of the root bulbs were comically small - less than 2" thick in the pot. What was the difference? I purchased the warranty with the first set of 20 trees. Things went so smoothly with that first purchase, that I did not see the reason for it the second time. And therein lies the problem. Apparently, if you do not purchase the warranty, they treat your purchase as garbage.

Date of experience: June 3, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your recent order arrived! We assure you that this is not the case. We have sent a private message to get some photos so we can take a look and help out!

Virginia
1 review
0 helpful votes
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Lewis
June 3, 2022

Excellent. Tress are doing great. Glad I made the purchase

Date of experience: June 3, 2022
Germany
1 review
0 helpful votes
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After some initial issues with my order customer service recognized and took it upon themselves to make it right, all *without* needing my involvement but presented the solution that I had requested and so deserve 5-stars for truly understanding what good customer service looks like.

Date of experience: June 3, 2022
Georgia
1 review
0 helpful votes
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Japanese Red Maple
June 3, 2022

I received the tree quickly however, the leaves were and still are spotted and brown.

Date of experience: June 3, 2022
Indiana
1 review
0 helpful votes
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Bad Start - Good Ending
June 3, 2022

One of the 3 trees I bought was dead on arrival. Customer Service required me to send them a pic. I understand -- but their technology seemed limited. We went back and forth several times because they couldn't view the pics I sent. Finally, they saw the pictures and sent me a GREAT replacement tree. Thank you!

Date of experience: June 2, 2022
Pennsylvania
1 review
0 helpful votes
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Beautiful but small
June 3, 2022

I ordered a bird of paradise, medium size - I believe it was supposed to be 2-3' - it is closer to 1 1/2'. Sizes are no longer listed for this "tree" so I can't complain.
Apart from the disappointing size, the plant is beautiful, full and healthy.

Date of experience: June 2, 2022
Pennsylvania
1 review
0 helpful votes
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Tree was beat up on arrival
June 6, 2022

When I received the tree every leaf and limb was broke on it and they told me to watch it for a month and see what it does and I figured that was an automated system so I wasn't expecting that much damage on the tree. However I am sure they'll stand by it if it dies.

Date of experience: June 2, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We’re so sorry to hear how your plants arrive! It’s very common for plants that are shipped to arrive like this but they typically begin pushing out new growth in just a few weeks. Keep us posted and we’ll make it right if they do not bounce back!

Virginia
1 review
0 helpful votes
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Great customer service
June 3, 2022

Great experience. Will be buying all ny plants here!

Date of experience: June 2, 2022
Massachusetts
1 review
0 helpful votes
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Would recommend
June 3, 2022

Good experience. Had a couple issues with the trees but they replaced them at no cost. I just had to pay for the shipping.

Date of experience: June 2, 2022
Missouri
1 review
0 helpful votes
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Great
June 3, 2022

Fast and a bit surprised with the packing. You have a great system set up.pr a bit small for the price but we will see how they grow.

Date of experience: June 2, 2022