FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,155 reviews

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Nebraska
1 review
0 helpful votes
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The tree is dead
June 16, 2022

The tree arrived dry and wilting. I potted it immediately, watered and gave plant food. I was not able to save it, the "tree" is dead.

Date of experience: June 13, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your tree didn’t make it! We have reached out privately to help!

New Jersey
1 review
0 helpful votes
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I liked fast growing tree's products, their fruit trees started growing fruits in 2 years, I like their plants

Date of experience: June 13, 2022
North Dakota
1 review
0 helpful votes
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2nd order
June 14, 2022

My first order everything arrived perfectly. The second order 2 of the 3 items were packed properly facing away from the box. The 3rd bush was facing the box so the plant was at a 45 degree angle for shipping. We will see if it survives.

Date of experience: June 13, 2022
Massachusetts
1 review
0 helpful votes
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Citronella plant
June 16, 2022

3/4 plants were dead. Replacement also died within 2 days. Only 1 of the original shipment is doing well - planted all of them the same way once I received!

Date of experience: June 13, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that the replacements also arrived in poor condition! We have reached out so we can help make this right!

California
2 reviews
0 helpful votes
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Nice Dogwood
June 14, 2022

So far, so good. Tree was pretty stressed when recieved during hot weather. In the ground immediately. We'll see.

Date of experience: June 13, 2022
South Carolina
1 review
0 helpful votes
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Good
June 14, 2022

Arrived on time and in good condition. We were surprised at how it was packaged. The trees were in very good condition. Will trade with you again.

Date of experience: June 13, 2022
Texas
1 review
0 helpful votes
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Customer service
June 16, 2022

Everyone was very helpful and so nice. My only issue is plants seem to struggle when I plant them. I spend alot on proper soil and nutrients. Maybe it's just me but am happy with this company they back up their plants.

Date of experience: June 13, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about the difficulties with your plants once they're in the ground! Please reach out to us right away when you start noticing concerns and one of our plant specialists are always willing to help!

New Jersey
1 review
0 helpful votes
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Great company. Great Service.
June 14, 2022

I recently purchased two trees from them. One of them did not survive past two weeks. I contacted them and they replaced it. The new tree is looking good. I am a very Happy Customer.

Date of experience: June 13, 2022
Nevada
1 review
0 helpful votes
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Trees
June 14, 2022

Ordered emerald green arborvitae. They came packaged as advertised. We planted them and are waiting for them to grow.

Date of experience: June 13, 2022
Utah
1 review
1 helpful vote
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Cheat me once, my fault, but never again.
June 16, 2022

Company sent a plant much smaller than advertised and then said they only guarantee the size of the pot, not the tree. Very unprofessional customer service. I would stay completely away from this company. Product was 1 foot smaller and looked almost dead. Would not offer a refund or exchange, even though their policy is a 30 day guarantee. I even paid insurance for a year to have the plant replaced. Well, we know how valid those guarantees are don't we. STAY AWAY from these charlatans!

Date of experience: June 13, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are very sorry that your plumeria is not what you had expected! We have reached out privately to try to help make this right!

Texas
1 review
0 helpful votes
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A growing crape myrtle at last
June 14, 2022

We had a few setbacks with Tongo crape myrtles that would not leaf. We selected a Sioux as a replacement and the tree already had a bloom when it arrived a few weeks ago. It is growing very well.

Date of experience: June 13, 2022
Texas
1 review
0 helpful votes
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Expectations!
June 13, 2022

Can't wait until the trees purchased produce! Just seeing them in my backyard brings much pleasure!

Date of experience: June 13, 2022
Missouri
1 review
0 helpful votes
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It's slowly going down hill
June 16, 2022

Over time, this company is falling further down the scale, of what I call, a good company. I had a lot of trouble this year. So much so that I won't be ordering from them again, ever. I have receive shrimpy plants, and I had a hard time with one of my "insurance claims", so much so I thought I was going to have to start asking to talk to a manager. The girl finally did it, but it was such a hassle. It's not supposed to be like that. I had to deal with their customer service several times, and that was also not worth my time. I don't know who they're hiring to work the phones, but they aren't nice, and they don't seem to know what they're doing.

Date of experience: June 13, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are truly sorry to hear this. We are taking a further look at your complaint and will be reaching out privately

New Jersey
1 review
0 helpful votes
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Great oak leaf hollies
June 13, 2022

I ordered 6 oak leaf holly trees in the Spring. They arrived as promised and in perfect condition. And they've really been thriving! Looks like lots of new growth. We were so happy we purchased 2 more of these trees in June, and received them in a few days. The weather is hotter now for planting, but so far they are doing fine.

Date of experience: June 13, 2022
Ohio
1 review
0 helpful votes
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Great product and service
June 13, 2022

Ordering was easy and delivery was quick. We ordered 5 different trees/bushes and all were great but one which died quickly after being planted. We purchased the warranty and received a replacement bush (which is doing great) quickly and without any issue.

Date of experience: June 13, 2022
Georgia
1 review
0 helpful votes
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Weeping willow - no tears!
June 13, 2022

My willow tree arrived as scheduled. It was in a bucket and was easy to transplant. Within days it had new leaves and seems to be very healthy.

Date of experience: June 13, 2022
Texas
1 review
0 helpful votes
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Great Customer Service
June 13, 2022

Originally I ordered an Autumn Blaze Red maple and a Chinese Pistache. We were going to be on vacation and I needed the shipping to be delayed. I contacted them by phone and the lady I taked to made that happen, no problem. We received the trees. Both were in the 5-6ft range, in 2 separate shipments. The first one that came in was the Red Maple and was in perfect condition. The second was not. Looks like packaging from the 2 different area of the US was a little different in how they are secured or the 2nd just had a rougher trip. Approximately a foot was broke off of the top.
I took pics of both and sent an email to FGT just to let them know that we had planted both and will see how the damaged one will do. I wasn't to worried since we had bought the 1 yr warranty. Their response to my email was that they were shipping me another tree, no questions asked. I consider that great customer service!

Date of experience: June 13, 2022
Connecticut
1 review
0 helpful votes
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Great service
June 13, 2022

Easy to use. I got exactly what I needed on time and at a great price.

Date of experience: June 13, 2022
Kentucky
1 review
0 helpful votes
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Roses bushes not growing
June 16, 2022

I planted rose bushes according to instructions and they havent grown yet. Matter of fact they look dead. All 3 of them

Date of experience: June 13, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your rose bushes! We are reaching out to get some photos so we can assist you further!

Texas
1 review
0 helpful votes
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Wonderful Experience all around
June 13, 2022

I have bought 2 goji, 2 mulberry, 2 rose of sharon, 2 cherry, and 1 carolina jasmine so far, and i can't wait to buy more. One cherry tree died within 30 days of receiving, and the process to replace it it for free was the fastest and easiest thing in the world. I spoke to Angie and Logan on the phone for this process; perfect customer service from each of them.

Date of experience: June 13, 2022