FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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144,823 reviews

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New Jersey
1 review
0 helpful votes
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Tree died :(
June 22, 2022

It has been about 3 weeks since I got my tree. All of it's leaves are dead, some branches are dead and the tree itself is almost dead even after following all the instructions. The tree died not look in good shape out of the box but I thought it was just because it was boxed.

Date of experience: June 20, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your tree isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Michigan
1 review
0 helpful votes
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Trees
June 21, 2022

Packaging great trees in great shape, and healthy.

Date of experience: June 20, 2022
Missouri
1 review
0 helpful votes
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Feeling not healthy
June 21, 2022

We received and they were already showing some spots and the size of them was disappointing. We ordered the last two years from Costco and we're very pleased with their product. I have been trying to revive these some, but not sure if they will make it.

Date of experience: June 20, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!

Florida
1 review
0 helpful votes
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Amazing
June 21, 2022

My order arrived fast and in great shape! I will be ordering again.

Date of experience: June 20, 2022
Massachusetts
1 review
0 helpful votes
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Great product/service
June 21, 2022

The product was nicely packed and came in healthy condition. Will use them in the future.

Date of experience: June 20, 2022
Nevada
1 review
0 helpful votes
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Dead on arrival
June 21, 2022

One of my cherry trees arrived with dry dead leaves. Been in the ground for three weeks now. The five other trees I ordered are doing great, so not due to poor care on my part. I shouldn't have to pay for shipping on a replacements.

Date of experience: June 20, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

Be sure to reach out to us within the first 5 days if there are any concerns with your tree so we can cover it 100%. Beyond this we do have our 30 day guarantee which covers a replacement if shipping costs are covered. We apologize for any inconvenience!

Oklahoma
1 review
0 helpful votes
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Fantastic fruit tree
June 20, 2022

My 4-1 pear tree showed up looking great and very healthy. I can now see new growth on my tree and I cant wait for it to get larger and to taste the fruit it will provide.

Date of experience: June 20, 2022
New York
1 review
0 helpful votes
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The first tree arrive with mold all over its trunk and leaves. Customer service was AWESOME, I do have to give them that. And they sent a replacement tree right away after I sent images of the tree's condition. Second tree arrived quickly... another plus, and appeared to be in good shape. I potted the tree immediately using really rich and nutrient filled soil, watered it. Placed it in an area that gets a lot of direct sun and shad in the later part of the day, and sprayed it with NeemOil spray. Unfortunately, that tree has lost all its leaves and appears to be hanging on for its dear life. I'm hoping leaves will grow back... time will tell...

Date of experience: June 20, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your replacement tree isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

New York
1 review
0 helpful votes
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The shipping was terrible
June 21, 2022

The two trees I ordered were apparently "lost" in transit. They were supposed to be delivered, then suddenly pushed back, then suddenly the delivery was cancelled and finally, after two days of being lost, delivered. The trees were parched. The gardenia lost all its buds. No flowers, they all fell off. I'm hoping the crabapple tree makes it.
Basically very disappointed in the shipping, which, after all, is the responsibility of the sender.

Date of experience: June 20, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're very sorry to hear about your experience! We always ask customers to send us photos so we can take a look at their plants. This is helpful for us in determining whether or not they will recover from the stress of shipping or not.

California
1 review
0 helpful votes
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Good Service
June 20, 2022

The rhododendron held up well in shipping container. Once planted it seems to be doing well. The Japanese maple that I received free is doing poorly but I'm hopeful it will recover.

Date of experience: June 20, 2022
Illinois
1 review
0 helpful votes
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Great little tree
June 20, 2022

It arrived in short time. Nice tree. Doing well so far

Date of experience: June 20, 2022
South Carolina
1 review
0 helpful votes
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You sent me a 3 inch tall lime and a 24 inch lemon, plus a lemon that was close to 4' tall. After I called and complained, you sent me out appropriate stock that is growing wonderfully.

Date of experience: June 20, 2022
Tennessee
2 reviews
0 helpful votes
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Great Tree!
June 20, 2022

The packaging on the tree protected it so well! The tree was healthy when it arrived & didn't look like it had been through the war! Once planted it has taken off. It looks so good! So thanks for protecting it!

Date of experience: June 20, 2022
Utah
1 review
0 helpful votes
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The plants that were shipped looked so bad and limp

Date of experience: June 20, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Florida
1 review
0 helpful votes
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Fig Tree
June 21, 2022

Brown Turkey Fig delivered in poor condition. Broken branches & smashed leaves. I think the free lavender plant became loose & caused the damage. I have replanted the fig hoping it will perk up...

Date of experience: June 20, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your fig arrived! We have sent a private message to get some photos so we can take a look and help out!

Illinois
1 review
0 helpful votes
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Wimpy Trees
June 21, 2022

Beautiful trees arrived but within days of them being planted they lost most of their leaves. I planted a row of pines and unfortunately there's one that may not make it.

Date of experience: June 20, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your trees were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Nebraska
1 review
0 helpful votes
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Color Me Impressed
June 20, 2022

To be truthful, I placed my first order with Fast Growing Trees last year. I was very disenchanted when I opened the box and found the trees and shrubs I had ordered in very sad condition indeed. One of them, the quaking aspen, didn't even have anything around the roots anymore and it was very sad looking and ended up not surviving. The other items were in better shape, but not by much. I tried to get a new aspen and was told I should wait because it would most likely come back this year. I did not and I was quite unhappy but I reordered since I paid for guaranteed replacement. However, when I got the replacement tree, it was BEAUTIFUL! I was perfectly packed with care and I thriving! I am happy to say that I now think the original experience was unpleasant and probably rare. I just wanted to give kudos for standing by your guarantees and making the replacement experience easy and pleasant. I have always believed that it is with displeased customers that a company has the best chance to shine and your company hit it out of the park! Thank you, thank you, thank you!

Date of experience: June 20, 2022
New York
1 review
0 helpful votes
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Excellent place to buy from
June 20, 2022

Plant's were well packed and had slight damage to the leaves what was expected. My products was shipped as promised in 2 days and took 2 days.
Packaging is very well designed to protect your plants and I'm very pleased with over all experience.

Date of experience: June 20, 2022
Colorado
1 review
0 helpful votes
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Crushed
June 21, 2022

The hydrangeas arrived crushed on top of each other. I tried to salvage the plants but they were too far gone. Disappointed with the purchase.

Date of experience: June 20, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your hydrangeas arrived and haven't recovered! We have sent a private message to get some photos so we can take a look and help out!

Washington
1 review
0 helpful votes
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Satisfied customer
June 20, 2022

The process was easy from start to finish. The trees (shrubs) came within a couple weeks of ordering. There was only one minor problem with one of the trees. The pot was dented, but the shipping box was not so it appeared the damage occurred prior to packing. The damage didn't appear to have caused any problem with how the plant is growing. I was able to plant the shrubs easily with the included instructions.

Date of experience: June 20, 2022