FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,086 reviews

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California
1 review
0 helpful votes
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Amazing
July 1, 2022

Fast and easy and tree came in good condition I was happy

Date of experience: July 1, 2022
Washington
1 review
0 helpful votes
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Terrible
July 11, 2022

Terrible and customers service is inexistant
Plants arrived 1/2 dead looking awful
Was supposed to shop in 3 days took 5 no water

Date of experience: July 1, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!

Texas
1 review
0 helpful votes
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July 1, 2022

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Date of experience: July 1, 2022
Arizona
2 reviews
0 helpful votes
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Early Review
July 31, 2022

We received our Japanese Red Maples about three weeks ago. They arrived in satisfactory condition. The FedEx driver left them at our front door standing on end despite the easily seen instructions to lay the box flat causing the dirt around the roots to fall from one of the plant containers. We planted them the next day and they appear to be doing well, however, it is a little early to really tell.

Date of experience: July 1, 2022
Texas
2 reviews
0 helpful votes
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Dying trees
July 11, 2022

Trees start of great then all of a sudden go bad dying.

Date of experience: July 1, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your trees are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Pennsylvania
1 review
0 helpful votes
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Tree arrived half dead
July 1, 2022

I had prepared a hole for the 2in 1 plum surprise tree but had arrived half dead. Planted immediately and have watered daily but all leaves are gone and only 2 little branches are green. I already called and sent pictures and waited another week for signs of growth but nothing.

Date of experience: July 1, 2022
Texas
1 review
0 helpful votes
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A little pricier than the local nursery or big box store, but considerably more variety. Trees are always shipped within a couple of days, and arrive hearty and healthy within a couple of days.

Date of experience: July 1, 2022
Massachusetts
1 review
0 helpful votes
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This tree also has disease leaves, crinkled, holes, and sticky white. They said if it happens to be bad they will mail me the next size $10 more but they will not charge me. I have not had the time to call and update them about the condition of the present delivery.

Date of experience: July 1, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that the replacement tree is not doing well! We have reached out privately to help!

Oklahoma
1 review
0 helpful votes
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Strawberry plants
July 11, 2022

I received 4 strawberry plants that arrived completely out of their container and I just got a box of dirt with some leaves. They were supposed to send me replacements, but I never received them and only a $10 credit to my account was made. I'm pretty sure I also paid for insurance on these.

Date of experience: July 1, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your plants didn’t make it! We have reached out privately to help!

Colorado
3 reviews
0 helpful votes
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Dead tree
July 1, 2022

I purchased two trees; one arrived dead. Company said they'd replace it. Have received nothing.

Date of experience: July 1, 2022
Connecticut
1 review
0 helpful votes
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Second order
July 11, 2022

First order, all the plants died. The replacement order isn't doing much better.

Date of experience: July 1, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your replacements are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Connecticut
1 review
0 helpful votes
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Small sick plants
July 1, 2022

The price paid for the plants should be bigger as they were a 1/4 of the size of box stores or nurserys and costs 30% more for the same plants..

Date of experience: July 1, 2022
North Carolina
1 review
0 helpful votes
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Couldn't be happier with my experience. They had a hard-to-find tree that I wanted, at a good price, and shipped it to me lightning-fast. The tree was packaged very securely and it is doing well since we planted it.

Date of experience: July 1, 2022
New York
1 review
0 helpful votes
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Healthy plants
July 1, 2022

Shipment
Ya come quickly, and all the plants/trees arrived very healthy. And they are growing and remaining healthy and vigorous.

Date of experience: July 1, 2022
Utah
2 reviews
0 helpful votes
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Amazingly Packed
July 1, 2022

The shipping path went through Texas during an extreme heat wave. I was worried. But when the tree arrived I could see that it was packed to survive most any journey. Very Heavy Duty box, the pot was secured in place by strong ties and the bag around the pot was placed in such a way that no dirt was lost and didn't dry out. The tree (hard to find Taylor Juniper) looked great. I burred the pot in a semi shady area for a couple of weeks until temperatures cooled before planting. It's doing very good. Healthy Tree. Happy Customer.

Date of experience: July 1, 2022
Louisiana
1 review
0 helpful votes
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Too Small
July 11, 2022

Plants much smaller than pictured and disappointing

Date of experience: July 1, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your plants were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Pennsylvania
1 review
0 helpful votes
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Early yet
July 1, 2022

Nice looking citrus tree. Delivered quickly and arrived in good shape. Transplanted to it's pot and watering diligently. Time will tell.

Date of experience: June 30, 2022
New York
1 review
0 helpful votes
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Disappointed
July 11, 2022

I purchased Bamboo multiplex 4-5 ft, instead the plant I received was over 6 ft, with cut tops, curved stems and mostly dead. I get that it probably traveled through the heat wave and things like that happen when you purchase plants online, but the rest is not at all what was in the description. Also, nowhere in the description was it mentioned that I'll be receiving 3 stems, rather than what I saw on their pictures. It was discounted and shortly after my complaint it went out of stock. Caution when you purchase discounted plants. The only reason I'm giving 2 stars instead of 1 is because they gave me a full refund without difficulty.

Date of experience: June 30, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're glad we were able to make this right and apologize that your plant wasn't what you had expected

Minnesota
1 review
0 helpful votes
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Love the plants!
July 1, 2022

The plants came quickly! I am excited for when they bloom! They were packaged extremely well!

Date of experience: June 30, 2022
New Jersey
1 review
0 helpful votes
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Impressed!
July 1, 2022

It's nice to have a live person answer the phone. Answered all of my questions and gave me tips on how to keep my plants alive.

Date of experience: June 30, 2022