FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,060
shipping
245
quality
12,364
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144,439 reviews

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New Jersey
1 review
0 helpful votes
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Very happy
July 29, 2022

All the plants were very easy to find on the site and the ordering process was very smooth. I had a very small issue with two of the plants and contacted customer support and they rectify the issue immediately.

Date of experience: July 29, 2022
Ohio
2 reviews
0 helpful votes
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Ornamental grass
July 29, 2022

I ordered Ornamental grass. It was well cared for packaged perfectly and safely and I was very happy with the product.

Date of experience: July 29, 2022
Washington
1 review
0 helpful votes
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Fruit trees and shade trees.
July 29, 2022

Good quality trees. Not damaged at all in shipping. All trees are healthy and growing. Will buy from them again.

Date of experience: July 29, 2022
Ohio
1 review
0 helpful votes
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Replacement shrubs
July 29, 2022

First ones died and they replaced them at no charge.

Date of experience: July 29, 2022
Florida
2 reviews
0 helpful votes
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Craig's mom
July 29, 2022

Tree was good size and in good shape. Easy to plant

Date of experience: July 29, 2022
New Jersey
1 review
0 helpful votes
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Promise 1-2 day delivery
August 2, 2022

Promise 1-2day delivery never got an email r call products was never shipped until a week later after numerous calls

Date of experience: July 29, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry for the confusion! We ship our plants within 1-2 business days, but the time spent in transit is going to depend on where you are located in relation to our nursery.

New York
1 review
0 helpful votes
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Small tree
August 2, 2022

When I ordered the tree. It made it seem like it. Would be much bigger, the root at the bottom was very small and i'm not sure it will grow fast. I do hope it will!

Date of experience: July 28, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

California
1 review
0 helpful votes
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Poor plant quality
August 2, 2022

The picture of the tree had flowers on it and was full. This was stringy but had buds that turned black. I think that i can save the plant/tree but we will see

Date of experience: July 28, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear that your tree wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

Arkansas
1 review
0 helpful votes
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Amber Glow Dawn Redwood
August 2, 2022

Arrived with the top leaves brown. Within a week of planting, the other leaves are turning brown and falling off.

Date of experience: July 28, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!

New Jersey
1 review
0 helpful votes
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Wonderful experience
July 28, 2022

Very happy. Great turnaround time. Great customer service.

Date of experience: July 28, 2022
Illinois
1 review
0 helpful votes
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I have twice used this company to send bereavement gifts to friends. I am a fan of planting a memorial. Not only is the delivery faster than quoted in both instances, the products have been absolutely gorgeous - exactly as pictured on the website, which is not easy with a living thing. But the customer service is why I will continue to return. When I say friendly, responsive, kind, helpful, it's only because I can't think of better words! Tina C is a gem. Will definitely return.

Date of experience: July 28, 2022
South Carolina
2 reviews
0 helpful votes
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Broken trees replacec
July 28, 2022

We ordered 2 ginkgo trees a few wks ago that were broken and in pieces. Fastgrowingtrees quickly replaced them, but unfortunately, they too, arrived broken because one of the plastic zip ties had broken in transit and the root ball of one tree slid in the box and broke the top and limbs off of the other tree. Once again, the company was good enough to ship replacements, and this time the trees were shipped separately. Both arrived in excellent condition in spite of the fedex driver standing the box upright on my front porch rather than laying it flat, as indicated. The trees are healthy and beautiful, and I am very pleased with how promptly customer service resolved the problems.

Date of experience: July 28, 2022
Georgia
1 review
0 helpful votes
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Willow Oak
August 2, 2022

Ordered a willow oak from FastGrowingTrees.com to replace a huge oak taken out by a storm. When it came, I was hesitant about planting, but I did anyway. Every time I looked at the tree I saw the double leaders. Tree had a single trunk only about 3 feet up, then went to competitive double leader. What will happen when tree gets some age on it, the tree is prone to split. Called company back and after several conversations they sent me another tree. They told me they would be sure it was correct. Pulled up first tree getting ready for replacement. When it arrived, the same problem. Never again! I looked up local nursery who sells wholesale only to request one of their local dealers to buy a tree. The nursery told me they would sell me a tree in October when it is the beginning time of year to properly transplant. I'm getting a tree with a 6 inch circumference, 1 inch from FGT, and 4 times as high for about twice the money. With a single leader or trunk. Went to nursery and verified. I can sit in shade next summer!

Date of experience: July 28, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry that your replacement wasn't what you expected! We're reaching out privately to help!

Ohio
1 review
0 helpful votes
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Excellent Purchasing Experience
July 28, 2022

I was looking for a tree to fill in a vacant spot in the garden and stopped by Fast Growing Trees. Within 2-days I had my new addition and it was perfect! Well packaged and nice planting instructions were included. I will definitely be a return customer! I highly recommend them to everyone!

Date of experience: July 28, 2022
Minnesota
1 review
0 helpful votes
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Excellent service
July 28, 2022

This is my first time ordering it has gone smoothly. I ordered a peach tree it came to me very quickly. It was in great condition and packaged well.

Date of experience: July 28, 2022
Washington
2 reviews
0 helpful votes
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Not happy
August 2, 2022

FGT says they have no record of my purchase of 2 avocado trees, 2 kumquat trees, and a tangelo. I bought the avocados several years ago, and the kumquats just last year. I bought 3 more citrus trees this year, and that is all they have record of. I've never bought from anyone other than FGT. I have issues with the avocado tree I wanted to consult with them. They wouldn't talk with me. I'm going to go back through my records as I am 100% positive these I bought from them. I've never shopped with anyone else. Anyhow, it seems to me they should have given me the benefit of the doubt. I just dropped almost $200 with them on the latest order. Not impressed.

Date of experience: July 28, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear about your experience and we're reaching out privately to help!

Texas
1 review
0 helpful votes
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Incredible Customer Service!
July 28, 2022

The representatives are thoughtful with their responses, and have a vast knowledge base and expertise in plants! VERY impressed!

Date of experience: July 28, 2022
Illinois
1 review
0 helpful votes
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Well done
July 28, 2022

Easy to use website, product was received in a timely manner and was packaged very well and the instructions were very clear and accurate.

Date of experience: July 28, 2022
Michigan
1 review
0 helpful votes
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Great purchase
July 28, 2022

Trees came very quickly. Trees were healthy when they arrived. Very happy with the purchase.

Date of experience: July 28, 2022
Michigan
1 review
0 helpful votes
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Cherry Trees
July 28, 2022

My purchasing experience was great. One of the cherry trees is not that healthy. Will see if it survives and how the return process works if it does not.

Date of experience: July 28, 2022