FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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144,788 reviews

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New York
1 review
0 helpful votes
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After my previous review, I was called by a very helpful representative from Fast-Growing Trees. She arranged shipment of a replacement for the ailing Bloodgood Japanese Maple tree and a partial refund for the plants damaged in transit. The replacement Bloodgood was packaged well, and the tree, which arrived without any damage, is healthy and fully meets expectations. Bravo FGT! I will definitely order from you again soon.

Date of experience: August 2, 2022
Nevada
2 reviews
0 helpful votes
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Red maple
August 3, 2022

The tree arrived in good condition; however, the weather is blistering hot and it is taking a beating. I am hoping it will survive and so far it has.

Date of experience: August 2, 2022
Illinois
2 reviews
0 helpful votes
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Exceptional Customer Service
August 3, 2022

I was shopping on their website, just browsing and I accidentally ordered a shrub. I messaged customer service and the representative took care of the mistake right away and refunded my purchase. I was very pleased.

Date of experience: August 2, 2022
Pennsylvania
1 review
0 helpful votes
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We were victims of a tornado and lost 6 very large trees. Our yard looked very sad and bare, so I wanted to plant some taller trees but have a small car. I'm glad I went with this company. I bought about 20 different plants and everything except one is doing very well. And for the one that didn't, they honor their 30 day guarantee. I would recommend!

Date of experience: August 2, 2022
Oregon
1 review
0 helpful votes
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Do not buy form this company
August 4, 2022

They do not honor their guarantee. Plants arrived dead. Sent photos, used their messaging system for over 2 weeks, made telephone calls. Followed all of their instructions 2X. No response, despite being told that I would receive replacements and a response within 3 - 4 days.

Date of experience: August 2, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are very sorry that your photos are not coming through! We are going to reach back out so we can help make this right!

Oregon
1 review
0 helpful votes
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Quality Trees
August 3, 2022

FastGrowingTrees carries an amazing inventory of unique, quality trees/plants. I ordered the White Dogwood, and planted it into the ground. So far, it is doing fine. I would recommend purchasing the 1 yr. Guarantee (in the event that post transplant, the tree doesn't survive). I also ordered the Blue Moon Wisteria, which is now in a pot. Both items were packaged carefully and, arrived in a timely fashion. I called customer service regarding the wisteria, and, it was reassuring that I've potted it correctly. All in all, great company!

Date of experience: August 2, 2022
Arizona
1 review
0 helpful votes
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Great trees!
August 3, 2022

Everything arrived and so far survived! Some of my new trees have been planted for 3 weeks now and are starting to sprout new leaves and growth.

Date of experience: August 2, 2022
Wisconsin
1 review
0 helpful votes
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No order
August 4, 2022

I did Not get my order yet I'm waiting why taking so long

Date of experience: August 2, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that we haven't been able to ship your tree yet! We've reached out privately!

Oklahoma
1 review
0 helpful votes
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Great!
August 3, 2022

Great experience great products great customer service!

Date of experience: August 2, 2022
North Carolina
1 review
0 helpful votes
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Great Company
August 2, 2022

I love the selection and the short amount of time for delivery.

Date of experience: August 2, 2022
Texas
1 review
0 helpful votes
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They Were Dead
August 4, 2022

I ordered some salvia. The first time I received them, they were covered in fungus. The replacement set I received, were all dead. I don't think I'll buy from this company again. At least not in the summer.

Date of experience: August 2, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your replacements arrived! We have sent a private message to get some photos so we can take a look and help out!

North Carolina
1 review
0 helpful votes
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Quality trees
August 2, 2022

Great experience, site easy to navigate and fast shipping! Trees are thriving

Date of experience: August 2, 2022
North Carolina
2 reviews
6 helpful votes
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Disgusting
August 4, 2022

Everything arrived dead, crushed, moldy & smelling like mold/must. Trees are very wet and completely brown. I can't believe anyone would think it was ok to mail to a customer

Date of experience: August 2, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're very sorry to hear that your plants arrived in poor condition and glad we were able to make it right with a full refund

California
1 review
0 helpful votes
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Flame Thrower Redbud Tree
August 4, 2022

I ordered the Flame Thrower Redbud tree 3 times. The first two arrived dead. Finally, the third one arrived alive and seems to be thriving.

Date of experience: August 2, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear about your experience! Anytime you have a tree that arrives with concerns, please let us know right away so we can help make it right!

Massachusetts
1 review
0 helpful votes
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Great service
August 2, 2022

Plants came on time and were in great shape.
Actually had fruit, unfortunately the chipmunks got the berries before I could try them.
The game is on

Date of experience: August 2, 2022
Colorado
1 review
0 helpful votes
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Citrus lemon and lime.
August 2, 2022

I ordered a Meyer lemon bush and a lime bush. The lemon is a little bush the lime is a tree and marked bush. I have planted them in pots as they have to come in for the winter. However, I'm concerned that the roots are dark brown and dry looking, maybe that is the way they grow, but I'm really concerned. The medium that came in was mostly brown wood chips like come with orchids.
I think you should send some recommendations as to fertilizers eg. 10-5-5 and how often.

Date of experience: August 2, 2022
Illinois
1 review
0 helpful votes
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Some of the trees I ordered looked very nice and a couple looked pretty DOA. I planted them right away and watered them regularly. All of the 2-in ones have issues. The apple and peach appear completely dead, the pear and plum have one side dead. FGT did replace the the pear and sent 2 plums instead of a peach - the replacements are the same one side ok, the grafted in branch not so good. The apple and peach still have no leaves, even though there is a bit of green at the bottom of the trunk - will have to update come spring.

Date of experience: August 2, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with a couple of your trees! We are reaching out to get some photos so we can assist you further!

Oregon
2 reviews
0 helpful votes
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TREE WAS DELAYED
August 2, 2022

Online transaction was super smooth fast and easy. Great price. Tree was delayed in shipping by 3 days. Ended up being about %25 wilted and brown. Hopefully I can bring it back.

Date of experience: August 2, 2022
California
1 review
0 helpful votes
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Superb Customer Service
August 2, 2022

Our first tree (Haas Avocado) had contracted root rot and didn't make it past the first couple weeks. They promptly sent us a new replacement free of charge and the newer tree is doing much better.

Date of experience: August 2, 2022
Texas
1 review
0 helpful votes
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Dead plants
August 4, 2022

I got so many dead plants and even though they offered to replace them, they sent more dead plants. So I called again and they wanted me to buy insurance to replace the dead plants. I am frustrated and won't be shopping with them again. I could have just thrown my money in the garbage. I got 3 dead raspberry plants and one dead banana tree.

Date of experience: August 2, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! Because there are so many environmental factors that can depend on the livelihood of a plant we offer that 1 year warranty at checkout. We have our 30 day guarantee so if your plant struggles after arrival and/or being transplanted, please let us know right away so we can make it right. Again, we do apologize for the inconvenience this caused.