FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,086 reviews

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Texas
2 reviews
0 helpful votes
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Excellent Service!
August 20, 2022

Fast-Growing Trees team worked to make sure I was 100% satisfied with my order! Great service and awesome plants.

Date of experience: August 20, 2022
Colorado
1 review
0 helpful votes
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Great
August 20, 2022

Great customer service and quick delivery! Will order again.

Date of experience: August 20, 2022
Illinois
1 review
0 helpful votes
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Easy and Fast
August 20, 2022

Easy shopping and fast delivery. The tree was a gift and loved by the recipient.

Date of experience: August 20, 2022
Florida
1 review
0 helpful votes
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Beyond impressed!
August 20, 2022

Not only were the plants larger than I expected, they were delivered quickly and packaged great! Thank you!

Date of experience: August 20, 2022
Minnesota
1 review
0 helpful votes
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Lemon and lime tree combination
August 20, 2022

Sent lemon and lime trees as a gift and the trees arrived in good condition.

Date of experience: August 20, 2022
Colorado
2 reviews
0 helpful votes
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Disgustingly dirty
August 20, 2022

I received a beautiful Bambino fiddle leaf tree. It was lovely except that it was so dirty, it is going to take me hours to clean. I contacted the company and they were very kind and generous and offered to immediately send me a replacement. Again, it was a lovely tree but disgustingly dirty.

I will not be able to refer my friends & family to this company due solely to the conditions in which they send the trees out.

At least I got 2 trees for the price of one, but lots of work.

I love fiddle leaf fig trees. I do not like to give negative reviews but I am telling the truth. I have pictures to prove it.

Date of experience: August 19, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear this! The substance you were seeing on the leaves is a calcium buildup from the watering system in the nursery. It washes off with soap and water. We'll reach out privately to see how we can help!

Indiana
1 review
0 helpful votes
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Products don't Mach the description
August 24, 2022

Ordered 6 boxwood Received 4 (2 damaged). Talked with customer service they told me they are sending 2 missing and 2 damaged. 4 total. Send just 2 and the plants are yellow. I am not ordering more here in the future.

Date of experience: August 19, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear about the concerns with your plants! We are reaching out to get some photos so we can assist you further!

New York
1 review
0 helpful votes
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Insect infested trees
August 24, 2022

I needed to replace my Crepe Myrtles (by the way I ordered from The Tree Center)because they died from Aphid. Once your tree is infected it's almost impossible to survive no matter how much you treat the tree. I received my Myrtles today covered with the white sticky Aphid. All 5 trees/bushes. The tree came with it's own bug that chewed holes in most of the leaves. The trees lacked healthy satisfaction. Extreamly disappointed. I've ordered from the Tree Center in the past all of my orders where healthy.

Date of experience: August 19, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!

California
1 review
0 helpful votes
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On the web page, when you order your trees/plants, it states that you will receive FAST and RELIABLE shipping. After 7 days of waiting, I still had not received a shipping notification from FastGrowingTrees, so I reached out to them. I was told it would be another week, or so, until the contracted nursery could ship out my trees. I was also told that shipping can not be guaranteed. If you can't guarantee that the customers will receive FAST and RELIABLE shipping, then it is far from reliable, and in my case, it was not fast. Therefore, it probably shouldn't be, front-and-center, on your website. I sure others have received great service, but unfortunately, I wasn't one of them.

Date of experience: August 19, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We're taking a look into why it did not give you the correct ship date. We apologize again!

Virginia
1 review
0 helpful votes
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High Quality - Great Condition
August 19, 2022

The tree arrived fast and in great condition. I am particularly pleased that the tree was grown in a container so that the roots were not cut to package and ship. Enough moisture was contained in the root ball to allow the tree to arrive in good condition.

One small thing. A few days after planting I noticed several leaves had been skeletonized. Upon investigation, I was able to pick 5 Japanese beetles off the tree (my chickens ate them with relish). I do not know if they came in on the tree or if the tree was quickly found by local beetles. If the latter, I would have expected re-infestation, which has not occurred. Just to let you know.

Date of experience: August 19, 2022
Tennessee
1 review
0 helpful votes
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Getting tired of it getting tired of it getting tired of it

Date of experience: August 19, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry for your experience and have reached out to help!

California
1 review
0 helpful votes
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Great plants and trees
August 19, 2022

The quality of the plants and trees I ordered is top notch. Initially, there is some wear and tear on the plants during shipping. Occasionally they will drop leaves, but that's probably due to acclimatizing to the new environment. Some of my plants arent doing too well, but that's not because of the company. It's likely due to my care and possibly overlooking some aspects of care.

Date of experience: August 19, 2022
Georgia
1 review
0 helpful votes
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I'll See
August 19, 2022

I felt that the tree I received wasn't in the best condition. Scrawny is the best word to describe it. I expected a few more branches and a more leaves when buying the most expensive option you offered. It has been in the ground several weeks and shows a few new leaves.

Date of experience: August 19, 2022
New York
1 review
0 helpful votes
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The phone staff was pleasant and knowledgeable and although the prices were slightly high, their products were beautiful. I purchased two azalea bushes for my sister and they helped me with color and size to purchase for her house. After six months one of the plants didn't do well and started to fade. They replaced it no questions asked with a beautiful tree ", slightly bigger, and it is doing well.

Date of experience: August 18, 2022
Idaho
1 review
0 helpful votes
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Damaged Cypress Tree
August 19, 2022

Very understanding rep. Easily resolved with a replacement to be shipped later to avoid excessive hot weather.

Date of experience: August 18, 2022
Texas
1 review
0 helpful votes
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My cherry tree
August 19, 2022

Fast delivery and a very healthy tree it is in the ground doing very well

Date of experience: August 18, 2022
Texas
1 review
0 helpful votes
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LSU Fig Tree
August 18, 2022

Great packing and delivery. But the tree had a fungus on it. I called Customer Service explained the problem and another tree was promptly sent to replace the other one. I will be buying my apple tree from this site shortly. I highly recommend FastGrowingTrees.com.

Date of experience: August 18, 2022
Illinois
1 review
0 helpful votes
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Pencil holly trees
August 18, 2022

Website and placing order was easy and quick. The issue was when we received the trees. One of the trees is bent at the top and a few of the limbs were broken. We're hoping it will straighten out but hasn't so far.

Date of experience: August 18, 2022
Washington
1 review
0 helpful votes
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The worst service, EVER!
September 17, 2022

These yokels canceled a friend's order because of their Chinese name. I did a test and ordered a product with a Chinese name, but that order is now stuck in Arizona.

When I complained, there were two service people involved and neither knew of the other. One of them got very defensive at my indignation. The situation remains unresolved.

Date of experience: August 18, 2022
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry for your experience and assure you that this is not the case. It appears that the carrier has your order stuck in Arizona as "pending". Again, we apologize and we'll reach out and issue a refund since it was undeliverable.

California
2 reviews
0 helpful votes
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Great
August 18, 2022

Got what I ordered quickly and alive. The only thing that sucks were my limited options because I live in California, but I don't blame the company. Also, some items were out of stock and that is their fault.

Date of experience: August 18, 2022