Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My tree arrived in perfect condition, was exactly as ordered and the delivery was prompt!
I had a problem with my order and the company bent over backwards to make things right. And they did!
I have never ordered a tree off the internet. It came as stated on website. It was well packaged and in great shape. It arrived in the time stated. I will order again in the future!
I purchased two fruit trees from Fast Growing Trees. One got a blight, I contacted FGT, told them of the issue and they shipped a tree to me in California, no Hassel. It was an easy fix.
I ordered 50 fast growing trees and had to have five replaced. The process was quick and easy with one phone call and I received the replacements quickly. The tree experts and customer service representatives were very friendly and knowledgable.
The quality of the plants was very poor. Customer service was horrible. It has been a complete waste of time and money.
Have to admit, ordering trees from across the county had my wife and I really concerned. The type of trees we wanted (Full Speed A Hedge - American Pillar Arborvitae) were not available at any local nurseries and none would order it. So we ended up spending almost $1K on our project and chewed on our fingernails until they arrived.
The order was filled in a couple of days and FedEx put the boxes on our doorstep on time. We were very apprehensive while we opened the first box but were more than relieved to find that they were not only what we ordered, that they were healthy and in good shape. The same was true for all of the rest of our order.
Our landscaper planted them for us a couple of weeks ago and now we're just keeping them watered and hoping for some fast growth to create our natural privacy fence.
Thanks to everyone at FastGrowing Trees!
Great selection and customer service. Website is helpful with tips and options. Plants arrived quickly and healthy.
Fast Growing Trees responded quickly and thoroughly to address a tree that did not survive. They walked me through their warranty process to get me a new tree in a timely manner!
Excellent quality on the trees and the Customer Service is top notch!
Great company to do business with.
The Mutsu tree came broken. Both branches snapped at the top. I took a picture and sent it to the person I talked to one the phone. No response.
This was my 2nd time ordering from this site. The first time the trees came nicely. This time, all the tree leaves were brown from midpoint and below (for my evergreens) and the Holly shrubs the branches were broken everywhere. I also ordered root growing soils and I guess 7 bags opened during shipping so when I opened the box, I had 7 bags or soil on the floor.
Ordered 2 trees - one outdoor, the other indoor. Both are doing well. They arrived quickly and in good shape - packed nicely. Couldn't ask for much more.
I've reacted to them on occasion regarding my order, plants, etc. and support has been wonderful
This company is top notch! When I realized several days after placing my order that I didn't apply my discount coupon, they immediately applied the discount! No fuss, no muss! When one of my trees met an untimely demise (very quickly after I got it). They agreed to replace it. Since it wasn't a good time in the season to plant it at the time, I asked if we could wait until the next fall for delivery. They agreed! I was thinking I needed to reach out to them about a month ago to ask them to send it. However, before I could do that, the tree was on it's way (and it's doing great:-). Admittedly, they are kind of expensive, but the way they treat customers, makes it worth it (and, of course, my many other trees/plants that I got from them are doing great)! Thank you for providing excellent customer service!
We ordered trees to be delivered to our lake house for fall planting. They arrived exactly when they were supposed to and were packaged perfectly to protect them in shipping. The trees were healthy looking and our son planted them when he came to visit. We are looking forward to next spring to see them grow and flourish.
I was able to find the type of cherry trees that will grow into area of the country. The FastGrowingTrees website was very helpful and informative with tree selection and planting instructions. The trees arrived within a couple days of ordering. They were very well packaged!
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.

