FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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144,958 reviews

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New York
1 review
0 helpful votes
Follow Mette L.
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One tree (out of 3) was absolutely not as expected (or ordered). I complained staight away but have not heard back from the store. The only reason I give 2 stars and not only one is that 2 of the trees was as expected and ordered.

Date of experience: November 21, 2022
Jackie R. — FastGrowingTrees.com Rep
over a year old

We have issued a replacment for the tree under our 30 day guarantee but please do not hesitate to reach out with any additional questions.

Indiana
1 review
0 helpful votes
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I had to change my tree order and was able to do so easily. The staff at Fast Growing Trees are knowledgeable and customer focused. I will buy my trees from them for now on.

Date of experience: November 21, 2022
Utah
1 review
0 helpful votes
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Russian pomegranate arrived sickly and didn't survive. Disappointed because I was interested in it the most. Lilacs and other fruit trees seem to be doing fine.

Date of experience: November 20, 2022
Arizona
1 review
0 helpful votes
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Great
November 21, 2022

Very pleased with fast shipping and the great quality of the trees.

Date of experience: November 20, 2022
California
1 review
0 helpful votes
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Damaged Plants
December 21, 2022

My inquiry regarding the plants were met with lots of irrelevant questions by your response team. This will definitely be my first and last order from you.

Thanks

FastGrowingTrees.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 20, 2022
Virginia
1 review
0 helpful votes
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Coral bark Japanese maple
November 20, 2022

Beautiful tree, arrived unbroken and has a great shape

Date of experience: November 20, 2022
California
1 review
0 helpful votes
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Ice Cream Banana plant
November 20, 2022

My tree arrived in rough shape. I contacted them and they gave me 5 weeks to decide if I wanted to return it for a refund. It sprouted new leaves by the 3rd or 4th week. It's a very happy tree now.

Date of experience: November 20, 2022
New York
2 reviews
0 helpful votes
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Beatyberry
November 20, 2022

It was hard to find a source for a native Beautyberry shrub. Your phone reps were very helpful with the delivery arrangements I had to plan around a trip out of town. The shrub arrived looking good and very well packed with recyclable material. I think it will be a nice addition to a front lawn that I am enhancing with native plantings..

Date of experience: November 20, 2022
New Mexico
1 review
0 helpful votes
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J&Ms orchard
November 20, 2022

We received the trees right on schedule. They were packed very well. The planting instructions were perfectly clear. Two branch on the apple tree was broken. We trimmed the broken branches and are hoping the apple tree will be fine. The apple and pear were noticeably smaller. Even my five foot wife is taller. The pear was not rapped in burlap and the other three were. We weren't as pleased with this order as we were with our shade master order earlier this year.

Date of experience: November 20, 2022
California
1 review
0 helpful votes
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Avocado tree
December 20, 2022

I bought an avocado tree, unfortunately it didn't survive the 1st year, as I had an insurance, I got a replacement avocado tree. When I received replacement I immediately saw this tree will not survive as it wasn't healthy, all leaves had brown spots and were falling, the trunk also was going brown and was dying. This tree shouldn't be sent to begin with. Yes, I got reimbursed but the entire experience wasn't pleasant.

Date of experience: November 19, 2022
Maryland
1 review
0 helpful votes
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Excited about our new Pecan tree!
November 20, 2022

We ordered and received our new pecan tree after a brief consult on the phone with some insight into
The care and planting of it by a team member at FastGrowingTrees. I am impressed with their knowlege and how quickly we received our tree, along with a Red Japanese Maple and some Root Rocket to give them a good start. Our trees are in the ground and planted with really good soil and to the depth and width recommended. Can't wait until next Spring to see them leaf out and pecan blossoms! Thanks!
Will definitely order from them again.

Date of experience: November 19, 2022
Georgia
1 review
1 helpful vote
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Horrible experience
December 20, 2022

Our tree order was delivered to a wrong address. When we called Fastgrowing trees for assistance we were told it was NOT there responsibility as to where Fed Ex Delivers the trees, and that it was my responsibility to find were the trees were sent and pick them up from that location myself! We are talking about TWENTY trees! I thought they were joking, but nope, they were not. Absolutely absurd!

Date of experience: November 19, 2022
California
1 review
0 helpful votes
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Desert willow
November 20, 2022

The tree is beautifully shaped and arrived in just a few days. Instructions were easy to follow. Personnel were very helpful in placing/correcting our order.

Date of experience: November 19, 2022
Oregon
1 review
0 helpful votes
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White rhododendron and azalea
November 19, 2022

Plants arrived in perfect condition with numerous buds on the rhododendron which will hopefully blossom next spring.
I will definitely order plants from FastGrowingTrees again next season.

Date of experience: November 19, 2022
California
1 review
0 helpful votes
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Trees are nice
December 19, 2022

I ordered crape myrtle trees. I've never planted a tree before. These arrived beautifully. I just hope my non green thumb and tree ignorance doesn't kill them off

Date of experience: November 19, 2022
Jackie R. — FastGrowingTrees.com Rep
over a year old

We are so glad to hear your trees arrived beautifully! Please do not hesitate to reach out with any questions or concerns.

Florida
1 review
0 helpful votes
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I bought trees. How many times will I buy trees. Door sending me shot

Date of experience: November 19, 2022
Jackie R. — FastGrowingTrees.com Rep
over a year old

We are so sorry you no longer wish to receive our promotional e-mails. I have removed you from our mailing list. Please allow 3 to 5 business days for this to take effect.

Texas
1 review
0 helpful votes
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Bismark Palm
December 19, 2022

I ordered a "3 gallon" Bismark Palm for $150. The plant did arrive in a 3 gallon pot but the plant is exceedingly small. I'm not sure how old the plant is but 6 yr old Bismark Palms are selling locally for $400 and are contained in 30" by 30" planter boxes. The plant that I received could probably been contained in a 1 gallon pot. I wish that there had been more information and/or pictures of the actual plants that are being shipped. I did not want to spend $400 on the palm but, in hindsight, it would have been a better purchase.

Date of experience: November 19, 2022
Jackie R. — FastGrowingTrees.com Rep
over a year old

We are so sorry you had difficulties applying your coupon to your order. Our coupons do change the product total so if applied, may change the shipping amount however as a one time courtesy we have applied this discount to your order issuing a refund for the coupon value.

California
1 review
0 helpful votes
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3 years ago I ordered a Blue Ice Cream Banana Tree. Finally I got very tiny Cavendish Dwarf Bananas. They sent me a replacement, but were too cheap to also include a packet of Rout Rocket for my 3 years of caring for the wrong item.

Date of experience: November 18, 2022
Georgia
1 review
0 helpful votes
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I called to order 4 Italian cypress trees and one brown Turkey fig, the representative provided me with professional and friendly services.

Date of experience: November 18, 2022
Florida
1 review
0 helpful votes
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Great service. Easy. Live chat wonderful
Would love to order more fast growing trees. Wish they had a full catalog of all trees

Date of experience: November 18, 2022