FastGrowingTrees.comReviews 30,209

FIRST SHIPMENT DAMAGED AND INCORRECT PRODUCT. NOW CHARGED TAXES AND SHIPPING FEES TO SEND CORRECT ROSE BUSH.

CORRECT ROSE ARRIVED INTACT AND RECEIVED STORE CREDIT AS WELL! ORDERED ANOTHER ROSE BUSH AND FEDEX DID BETTER JOB OF DELIVERY. THANKS!

I have been a customer for the past few years and cannot say enough good things about them.
The ordering is fast and easy, their site has amazing information about the tree or plants to buy and very fast service as well.

BUT the best part is the customer service. I just received some new trees in and had a few questions. I got Melody on the phone to chat with her awhile on some needed help and correct procedures on what I received.
She was not only very nice, but so smart on anything I asked her and it made me feel that I actually knew how to have a green thumb.

Therefore, I highly recommend them for any Tree, Shrub or plant you might need to add some beauty to your home.

The 10% off discount code included with my last order less that 2 weeks ago didn't work. However i was verry impressed with my last tree order. Update, the discount was applied and my trees arrived on time in exelent condition. I will definitely use you're site again.

I ordered and received a Pear Tree last spring, after planted in 2 weeks, tree was dying, no matter how much watered it. In 3 weeks, tree was dead completely. There is no refund or resend because I been told no purchased warranty. So I learned my lesson from this company. Home Depot or Lows is better choice next time!

I was given free shipping even though my order was below the allowed price for free shipping. I do appreciate the gesture by Fast Growing Trees.

I need to remove an old address. Pat Sharp no longer lives at the Middleberg address.!

After putting in the shipping address the order was somehow slated to go to the billing address and I had to go back and change it. Lots of problems with the address section, but after several attempts, it all seemed to be correct. Have not received the tree, so cannot comment on that eyt

I loved shopping from In The Style! Their clothes are mostly tailored towards cute day outfits perfect for brunch/a day out. The quality is really nice but fit was a bit weird on me (see my video for more details!). The website is super easy to navigate, and shipping was really fast :)

Got an apple and plum tree last year. The apple had a broken graft when arriving and the plum has two dead grafts as of now. NOT A FAN. Over 100$ for each defective tree?!? Isons dot com has them for 60$ and they aren't broken or deceitful from my experience.

In May 2022, I purchased a 5-6 ft Pink Weeping Cherry Tree and planted it as directed. I also purchased a Tree Gator Jr. To help ensure even and sufficient watering. However, the tree never began growing leaves as guaranteed. I contacted customer service on June 25th and explained the problem I had and received the response below. I followed the instructions and sent back the photo of the trunk, and I never received a response. The entire summer passed by, and the tree never even grew a leaf after the original ones fell off after delivery.

"Hi Charles,

Thanks for reaching out and explaining your concern! I hope you are doing well today.

Can you please perform a scratch test and send a photo of the results to us to best assist?

To do this, scratch an area of about 1-2 inches of bark on the trunk of your tree near the soil line with a coin or a fingernail. If you see green, then the plant is alive and should recover! Unfortunately, if you see brown or black underneath, then the plant is dead.

If you do see green or white under the tree's bark, the leaves may have dropped as a self-pruning measure. This acts as a reset for the plant and is normally just temporary. You should see new growth soon!

I look forward to hearing from you.

Julia

We purchased 2 Bottle Palms from Fast Growing Trees. The palms did not look very healthy when we received them but we planted them with hopes that they might improve. They never improved! We had planted 150 other plants that same month and all of them are doing well with new buds or blooms. We followed all the instructions for watering, soil, and sunlight for these trees. These palms have continued to gradually get more brown over the past few months.
When I contacted Fast Growing Trees about the issue, I was told that I need to pay additional to purchase warranty to replace these plants! I shared several photos and details about where they are planted. It is evident that we did not miss anything in planting and taking care of these plants.
If the plants that were sent to us were not healthy, then I should not need the warranty to get a replacement for them. The warranty would make sense if the plants were initially doing well and then did not continue to grow. 150 other plants on our property have done well except for these 2 bottle palms bought from Fast Growing Trees. I do not believe that I should have to pay additional for a warranty to get healthy plants.

Customer support quickly resolved a difficulty with the on line purchase. The plant arrived within a couple of days. It was in perfect condition and was easily installed. Would purchase again.

After posting the information below a representative reviewed the information and acted quickly to give me a refund of $15 within 24 hours to compensate for the missed discount code. I truly appreciate the quick response to fix the error. Thank you.

1. Luckily I check every day because the customer service lady told me I was on a list to be notified when the multi cherry trees came available and I was not.
2. Site offered a discount but no code.
3 Discount codes from other sites - no codes work. Then you have the balls to say if I share with others I'll be eligible for another discount that I'm not believing will work either.

My order qualified for free shipping but I was charged for it, but the company refunded me so I'm happy happy. Can't wait to plant the wisteria's that I ordered.

I ordered 2 Queen Palms and 20 Thuja Green Giants. They sent me 2 Queen palms that had spider mite, mealy worms, and some other kind of sickness, then they replaced them with 2 Queen plans that were even worse! Then out of the 20 Thuja green Giants only 3 of them are alive the other 17 are dead! They do horrible business. Jerry the supervisor is a liar, Amber the other supervisor is a liar, Ilene the old lady that work there is a liar, and everyone who answers the phone are total liars. Then they tried to tell me they refunded my money to a gift card! Lol! Never heard of BS before in my life said the refund was issued on 12/30/22 well it's 1/8/23 and still have no refund for the dead GARBAGE QUEEN PALM TREES THEY SOLD ME ALREADY CONTAMINATED BEFORE THEY LEFT THE FACILITY! Then they tried to tell me that I used my warranty that I purchased on two more dead trees! How is that possible when the first set of trees you sent me were dead and contaminated from the start! Yea all those reviews on there site are hand picked to make them look good I'm telling check your trees because they are sending out sick contaminated tree to customers.

Tree arrived well packaged and healthy.
Avocado tree was larger than expected and reasonable priced.
Customer Service followed up on a problem I had at check out and resolved it

Great customer service. Easy to with with. No hassle exchange.