FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,087 reviews

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Illinois
2 reviews
1 helpful vote
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Really Healthy Trees
August 11, 2024
Updated review

Ordered 4 trees and all are planted and thriving. Will be ordering fig trees next year.

Date of experience: August 1, 2024

All the trees I have ordered seem healthy
May 11, 2024
Previous review

All the trees I have ordered seem healthy.

Date of experience: May 1, 2024
Missouri
2 reviews
0 helpful votes
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Great delivery time, perfect health!
August 11, 2024

I was pleased with how quickly my order was received and the care that went into packing for shipping. Both trees arrived in great shape, and are showing signs of growth.

Date of experience: August 1, 2024
New York
1 review
0 helpful votes
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So Helpful!
August 11, 2024

After my lime tree was misplaced by an unnamed carrier (FedEX), your customer service quickly got another sent out!

Date of experience: August 1, 2024
Colorado
1 review
0 helpful votes
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Thuja Green Giants and Juniors
August 11, 2024
Updated review

Customer service is excellent. Plant experts are very knowledgeable and helpful.

Date of experience: August 1, 2024

Easy online ordering
February 13, 2024
Previous review

Easy online ordering. Great warranty for one year.

Date of experience: February 12, 2024
Montana
1 review
0 helpful votes
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Great trees,came on time.
August 11, 2024

Nice root system, trees well started, have grown 4"since planting we have lousy soil hard pan 1ft down trees are doing well.

Date of experience: August 1, 2024
New Mexico
1 review
0 helpful votes
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Maples & thuja's
August 11, 2024

We received maples & thuja's that supposedly grew anywhere for the past 3 years. We are zone 8. They all died every year including a hass avocado. None are right for our zone. Decided to use a local nursery. Finally got trees to grow, but not maples!

Date of experience: August 1, 2024
Illinois
1 review
0 helpful votes
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Dead plant
August 11, 2024

I ordered a beautiful I thought butterfly bush when it arrived. It was dead. I've tried to contact you several times about it with no help. I was under the understanding if I had a problem with the bush, it would be replaced. I had no help and no new bush.

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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Plants very small and many in poor conditions. Also way too much packaging.

Date of experience: August 1, 2024
Mississippi
2 reviews
0 helpful votes
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Pleasant
August 11, 2024

Hi! I ordered a Crepe Myrtle and a October Glory Red Maple around the first of May. The Crepe Myrtle is doing Great, the Maple died. I called 2 weeks after the trees arrived and told the lady how bad the tree looked. She explained about how they can get distressed when in transit and said give it a few weeks. I did as she suggested, also watered and mulched the tree. It died. I called back and talked to her again and she was So nice. There will be a new tree shipped out to me next month. This lady, I wis I could remember her name, was so friendly, so helpful and so nice. I hope you have more like her working for you! A business keeping its' word and doing what it said it would is such a rare thing in these times.

Date of experience: August 1, 2024
Illinois
2 reviews
0 helpful votes
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A Very Good Resource!
August 11, 2024

I am still watching my PrarieFire crabapple for signs of life, but I love the careful packing, the prompt shipping, and the customer service FastGrowingTrees has delivered over my years with them. Other than the occasional unsuccessful tree, which I guess is to be expected, they've been great!

Date of experience: August 1, 2024
Washington
1 review
0 helpful votes
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Didn't receive my items
August 11, 2024

I ordered trees and after a couple weeks found out that they will not sending me them. I will not be ordering anymore from them. I only received an e-mail telling me that they will not be coming.

Date of experience: August 1, 2024
Puerto Rico
1 review
0 helpful votes
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Only partially fulfilled order
August 11, 2024

One tree never arrived. Is it coming? I am still waiting for it.

Date of experience: August 1, 2024
North Carolina
1 review
0 helpful votes
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Delayed shipping
August 11, 2024

About two weeks after my order I received an email saying my order of a lemon tree was delayed until possibly mid September. That is 3 months after the order. They should have communicated straight away or not even allowed the order to process if they didn't have the tree available. Very poor customer service/communication

Date of experience: August 1, 2024
Virginia
1 review
0 helpful votes
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Their customer service is excellent!
August 11, 2024

I was very pleased with how quickly my concerns with my fruit trees and knockout roses were addressed either via phone call or using the contact link on my order page. I highly recommend this company. They stand by their sending you an excellent product in excellent condition.

Date of experience: August 1, 2024
Idaho
1 review
0 helpful votes
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Time
August 11, 2024
Updated review

Spent too much time in transit. It's been in the triple digits in idaho. Spending 6 days in a hot truck was just too much for two butterfly bushes and they didn't make it. I got store credit for them though.

Date of experience: August 1, 2024

Time
August 11, 2024
Previous review

Spent too much time in transit. It's been in the triple digits in idaho. Spending 6 days in a hot truck was just too much for two butterfly bushes and they didn't make it. I got store credit for them though.

Date of experience: August 1, 2024
Pennsylvania
1 review
0 helpful votes
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I can usually find what I'm looking for. Prices are fair.shipment is usually quick.

Date of experience: August 1, 2024
Michigan
1 review
0 helpful votes
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Excellent Service
August 11, 2024

I ordered fruit trees and they arrived damaged. The box was dented so both young trees were broken. They sent replacements right away. I was so pleased and this time they arrived undamaged! Since I had such a great experience I ordered gardenia bushes as well.

Date of experience: August 1, 2024
Washington
1 review
0 helpful votes
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Looks NOTHING like the catalog photo
August 11, 2024

If you expect to receive a braided money tree like the photo you will not. Mine was simply a twist at the base. I bought the largest size ant paid over $120. Found something similar at Home Depot for 38$. It was shipped during a heat wave so many leaves were brown or yellow but the plant is still alive and recovering.

I called customer service and spoke with Ash. I'm usually not one to complain or return items. Explained my disappointment in the discrepancy between the photo and actual product, expecting him to say something like "I'm sorry you feel that way, I'll make mgt aware.". Instead he kept repeating that my tree was not mature and that young trees are not braided (which is incorrect). He eventually was using my first name as if he was talking to a dense child. Realizing that it was going nowhere I just ended the chat. Anyhow, I did not plan on writing this review but got the company email asking for one - here ya go. It's a one and done for me.

Date of experience: August 1, 2024
Illinois
1 review
0 helpful votes
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Great experience
August 11, 2024

On time well packed healthy tree would recommend th anytime

Date of experience: August 1, 2024
New York
3 reviews
0 helpful votes
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Very professional organization
August 11, 2024

Very easy ordering, great prices, and good customer service

Date of experience: August 1, 2024