Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The maple trees were delivered and seemed in good condition overall except all the leaves in the top branches had white along the edges of all the leaves, and the leaves seemed as though they were in poor condition
I've purchased plants and fruit trees from fast growing trees on several occasions both in California and now in Florida.
I've had good luck with the plants and even though two were damaged in shipping FGT sent me replacements immediately and without issue.
Everyone I've talked to is very knowledgeable and helpful!
I received my 3 grapevines very quickly. I would have given 5 stars but for 1 thing. When I received them all the leaves had brown spots all over them. I cut the affected leaves and planted them, according to instructions. They are growing very well. Their customer service is super nice and helpful! Answering all my questions.
Friendly and helpful customer service. Willing to do whatever is necessary to resolve any problems. I had a tree that came damaged. I called, they asked for some photos, and said they would replace it. A few days later I called because I hadn't seen an email about replacement or shipment of replacement tree. The person I had talked to before had not submitted the replacement order. So, someone dropped the ball there but, the customer service rep. Immediately submitted the order and emailed me the confirmation of it. I got the tree within a week and it looks very good. I have ordered several other items from FastGrowingTrees and the products look very good. On the odd one that is a problem they are very good to make it right.
I've ordered several trees in the past year, two of them didn't make the first year and were replaced right away. I'm very satisfied with their service.
The rose tree arrived quickly. It was slightly wilted, so I quickly dug the hole and added the provided tablets of rose food, to help the tree to acclimate. It has thrived for the first couple of weeks, with new blossoms, but it is starting to have leaves wilt. So I am not sure what to do?
Very quick service and good products
The plants are very beautiful and grow quickly
Dogwoods shipped well. Packaged neatly - rootball tight. The willow oak, and wisteria vine both had really loose rootballs that required excessive staking. The wisteria died after a couple weeks - not sure if the stem was pinched from falling over.
The Starfruit tree arrived sick; I think it is due to sitting at the FedEx truck from 5 AM to evening in a very hot day. The following several days, leaves turn yellow and dropped. I called and was told to wait for couple weeks to call back. Now it is totally dead! So sad! I think FastGrowingTrees need to work with logistic to protect the plants they are shipping to customers.
Great customer service! I had my trees in the ground 4 days after I ordered them!
Received my 7 foot Anna apple tree. It took a little longer than expected, but was worth the wait. Well packed. Some leaves were a bit shriveled, but mostly ok. It's putting on new leaves. Waiting to plant, since it's the middle of summer here in East TX.
Fedex destroyed a plant. Also left some out by the highway. They didn't deliver on the days they should have. But you hopefully will replace the destroyed one.
In August I ordered 2 Corinthian Pink Double Flower Peach Plants. Upon receipt of these plants, the shipping box was torn and the plants were in poor condition. One of the plants was bent over half-way and the other plant was broken off at the top. I emailed pictures to Fast Growing Trees. I do not fault Fast Growing Trees for the mishandling of the shipping box. Someone is at fault for the poor inner packing of the plants for them to be received in the shapes they were received. I called (8-13) and notified Fast Growing Trees of the plants and was told I would be sent replacements which I have not received or been notified of shipping at this time (9-06).
Bought 100 plus plants just this season. A few plants died due to hot weather, the refund/new plants were promptly issued. Thank you.
Overall tree was delivered quickly but the leaves were already brown and drying out. Hoping for a replacement on the tree soon. Have not heard back from company yet.
Just ok post sale experience. Boxes delayed and came crushed. Some were 2 weeks behind the others after they seemed to suggest they were quick ship. Plants are trying to bounce back, so I'm hopeful. Sizes don't seem to align with what we purchased.
Buying experience and selection was excellent. Plants arrived tout suite in good condition. Ordered blueberries. 3 our of 3 plants were in good condition. The fourth... ouch! Had the bed ready for planting, so we'll see.
I purchased a 3-4 foot Haas Avocado tree for $179 + tax. It was delivered very promptly within days as promised. Unfortunately the tree was not what I was expecting and my husband laughed. One of the 7 small branches on the trunk was broken off in box. Another one of the seven was totally brown and looked dead, which it was. It fell off too, leaving no branches on one side of the tree at all!
I immediately called the customer service number and spoke to a women named "Lisa" who was supposed to be an experienced gardener. She asked me to go ahead and plant the tree as per directions, which my husband and I did, following the exact directions given.
She also asked me to also give it 3-4 weeks which we have done now to see if it would perk up. The tree still does not look good. Very Very disappointed! Will call again Monday to discuss what will be done, either refunded the $$ or new tree sent to us and try again? We shall see?
Bought my second 7ft Lapin Cherry tree, deer got my first one. Best prices around and quick shipping. Bark is a little damaged in one area but that also happened to the first tree, and not very many branches off the main stem but it should recover well.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.

