FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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144,817 reviews

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New Jersey
0 reviews
0 helpful votes
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Expert customer service
October 15, 2024

I had a few specific questions concerning the plants I had ordered. One about grafted root stock, pruning techniques, transplanting recommendations. Not only were the ladies I spoke to polite and friendly, they were more than willing to go out of their way to help.

For reference - I called sometime early afternoon on a Saturday and was on hold for maybe a minute.

Date of experience: October 5, 2024
Pennsylvania
0 reviews
0 helpful votes
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Returns accepted
October 15, 2024

I ordered two trees that arrived completely broken. The company promptly refunded my money. I ordered one more that arrived in perfect condition and healthy. I have used this company twice. Last year one of our trees did not Thrive and they replaced it. Overall a decent company. I will be ordering again next spring

Date of experience: October 5, 2024
Massachusetts
0 reviews
0 helpful votes
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The ordering process was simple and the delivery was quick. I left the arborvitae and other plantings in the sun for a few days to allow for them to acclimate to the light prior to planting. I had them professionally installed and they received a ton of rain over the last two weeks. Nearly all are showing signs of transfer shock as they browned up. I may need to take advantage of the one year guarantee.

Date of experience: October 5, 2024
Texas
0 reviews
0 helpful votes
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Healthy and Thriving
October 15, 2024

Bought a 6-7' red maple. It arrive well packaged and healthy. I also purchased a starter kit and I'd recommend unless you already have the materials on hand. New growth seen in the first week. We're in a drought now, but she still gets her 2-3 gallons 3 at least times a week now that we're in our third week planted. Can't wait for her to be big and beautiful. Envy of all the other evergreen trees. Highly recommend purchasing from the site.

Date of experience: October 5, 2024
Utah
0 reviews
0 helpful votes
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Service
October 15, 2024

They are quick to deal with a problem. Took care of my issue in days. Would recommend dealingwith them

Date of experience: October 5, 2024
Connecticut
0 reviews
0 helpful votes
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Came fine
October 15, 2024

Came fine, fast, well packed and the tree looked healthy and strong

Date of experience: October 5, 2024
Nebraska
0 reviews
0 helpful votes
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Happy Customer
October 15, 2024

I'm a very happy customer, I bought a few trees and plants since a couple of years ago and I'm a repeat customer every year to buy more. The customer service is amazing, they DO care for you and answer your questions always.

Date of experience: October 5, 2024
Illinois
0 reviews
0 helpful votes
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Very pleased.
October 15, 2024

Plants arrived quickly and were in good condition. After a few weeks they are healthy and growing well.

Date of experience: October 5, 2024
Indiana
0 reviews
0 helpful votes
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Yard very colorful
October 15, 2024
Updated review

Great and easy The plants arrive before I can find a spot in my yard Not a problem now I'm out of yard

Date of experience: October 5, 2024

GREATTTTT
August 27, 2024
Previous review

The plants that you think aren't going too do well turns out to be the best in your yard FGT knows this before it's sent out to you

Date of experience: August 17, 2024
Florida
1 review
0 helpful votes
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HelpfulFast
October 15, 2024

Fast delivery in protective shipping. Answered my concerns twice over the phone.

Date of experience: October 5, 2024
North Carolina
1 review
0 helpful votes
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Best customer service
October 15, 2024

I purchased a fig tree. It came sick and we tried to revive it. I sent an email with a picture. It was immediately replace and the new fig tree already has 6 figs growing…. I will definitely purchase more plants and trees. What a great company

Date of experience: October 5, 2024
North Carolina
1 review
0 helpful votes
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We had an extremely hot summer with no rain and fast growing trees promptly replaced the few that did not make it.

Date of experience: October 5, 2024
Mississippi
1 review
0 helpful votes
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Dead Mimosas
October 15, 2024

The trees appear to have died in transit. I pulled them out of the box and watered them for a few days and I have two sticks in my yard that I continue to water.

Date of experience: October 5, 2024
Pennsylvania
1 review
0 helpful votes
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We live a long distance from "local" nurseries, and the selections are very limited. The trees from FastGrowingTrees arrive quickly, and save us a lot of driving and in the few instances when they have had to be replaced, the service has been excellent.

Date of experience: October 5, 2024
Nevada
1 review
0 helpful votes
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Hit or miss
October 15, 2024

Most trees end up doing pretty well, but a few show up broken or looking dead. Waiting to see if they're dead or dormant. Customer support is awesome, they replaced the trees that broke in transit. Still waiting to see if my trees comes back. I'd say 85% are doing great though.

Date of experience: October 4, 2024
Florida
1 review
0 helpful votes
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Excellent service
October 15, 2024

Jacaranda tree arrived in good condition however due to rains from TS Debby - the tree became overwatered,and subsequently died. Fast growing trees replaced it with no hesitation.
They did this without me even asking- just called for advice. They go above and beyond.

Date of experience: October 4, 2024
Colorado
1 review
0 helpful votes
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Great service
October 15, 2024

I ordered a Hass Avocado. Received in excellent condition and in a very timely manner. I have transplanted into a larger container. I will plant it into the ground, once the weather cools down. I am a very Happy Camper.

Date of experience: October 4, 2024
Illinois
1 review
0 helpful votes
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Tree mendous
October 15, 2024

The tree I was looking for was at a great price compared to my local nursery shipped within 3 days when it arrived I contacted the gardener for planting instructions and advice answered my call immediately and was fantastic

Date of experience: October 4, 2024
Texas
1 review
0 helpful votes
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No matter who answers the phone the customer service is awesome and they are knowledgeable and they research product and Fast growing stands by their plants and products

Date of experience: October 4, 2024
Washington
1 review
0 helpful votes
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I've ordered a few times from FGT and each order substantially large. There have been some shipping issues, no fault of FGT because the items are packaged very well. I blame the shipping as, often times, the delivery person doesn't necessarily pay attention to the arrows on how to place the box, many of the boxes being oversized with trees within. Since we are clear across the country from FGT, it is a miracle that the boxes arrived undamaged to begin with. One would expect there may be shifting and a little issue with the contents being a live plant or tree. That said, with any issues we have had (plants uprooted, or broken limbs), I have found the customer service to be bar none. They assist with tips on how to salvage a plant or replaced with a new one altogether. The plants being damaged are no fault of FGTs as, had they arrived wih no shipping damage, it's easily apparent that they are healthy and nice when being carefully packaged. In any case, my experience has been wonderful and I absolutely will continue to order from FGT in the future. I've already recommended them to family and friends.

Date of experience: October 4, 2024