Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The photos of the plants look full and nice, I received 2 evergreen bushes that were literally small sprigs of a plant, one is already dead. I also purchased a grass plant and lavender plants, the grass was all but dead when I received it and one of the 4 lavender plants has already died. Paid $164 for what I would say was worth $75.00. The warranty process is just as bad, need to fill out warranty information, take photos which is all fine but you have to pay for shipping and tax on replacement plants. I am cutting my losses and will not be dealing with this company in the future.
The tree was delivered two months late and was not communicated to me. It was also difficult to get in touch with customer service. I don't recommend shipping here
The two grasses I bought have been very slow to establish themselves and have not grown like the grasses I purchased from another supplier and planted in the same area
Over all good exp how ever one of the tiny trees is struggling while the other two are doing great. Have not contacted hoping tree makes it.
I bought 3 berry bushes and 2 came diseased. I tried reaching out to customer service for guidance a few times before giving up— the first time, I got a clearly AI generated message with zero helpful info and conveniently cut off at "if you have further questions, contact us at:….?." I tried to reach out a few more times and got completely ignored. I feel like I wasted my money and will not be coming back. Thankfully one of the bushes is thriving so there's that.
Let the buyer beware. Do not purchase from this company.!
I had heard the adds - needed a river birch tree, thought I'd try FGT. Ordered and paid for the tree, and that's the last I ever heard from FGT. I used the available means of contacting customer support - left voice messages, emails, etc. - filled out the forms - never received a reply. After about 6 weeks with no word, I contacted someone in the sales department - very quick to answer thinking I was ordering new products - and was able to talk her into refunding my money. In a word - a sham. As noted - I am terribly disappointed. I was hoping this would end up being a long-lasting relationship. Instead, I paid my money and was completely ghosted.
Great looking trees. Arrived well packaged. New growth and berries on all of the trees. Very pleased with this purchase.
I ordered two cherry trees, one came with the top broken and hanging over. I sent you photos of it and you sent me a replacement that was broke in almost the same place. I decided to just plant it and see what happens with it, but for the money not satisfied with it and afraid to order additional products unless I decide to drive to your location to pick it up.
Delivered quickly in great condition and growing nicely. Exactly what I wanted in the sizes
I have ordered a few items from FastGrowingTrees, and all of the plants arrived in a timely manner and in good health. It's very hot and dry where I live, but following the directions that are provided and watering when needed, Everything is growing well.
My review is not going to change. You shouldn't even get 1 star. If you really need to know why, go back into my history and review. And maybe stop deleting my negative reviews from your website. I'm tired of writing reviews so stop asking.
Simply not the best plants upon arrival... replacement plants no difference...
This is My first time ordering from your company and I was not disappointed.
I order tree from them every year spend about $500 on average When there is a problem with a tree they take weeks to get back to you by then the tree is dead and they don't replace it
In a project to redo my backyard I bought 6 Taylor Junipers for privacy / sun break. The trees arrived in good condition, and I look forward to installing in the new planters I'm working on. I later realized I would need more trees to fill out the landscape and unfortunately, they didn't have any the same size and the next size up $$$. So, I will have to keep looking.
I got 12 hedges last year to start a border around our pet cemetery. They are head high now and looking good. I ordered 14 more this year while working for the army down at fort Bragg so I called and scheduled delivery to make sure they didn't arrive until I got home. That worked out smooth. I got the hedges after I returned, got them all planted and they are all looking swell.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.

