Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was unable to obtain White dogwood trees at any nursery within 40 miles of me. So, I went online and found Fast-Growing Trees. They had my trees, I placed an order, it was shipped next day and I received two days later. Entire process completed in three days! Trees were carefully packaged, no damage during shipping and they supplied detail care instructions. I plan to order more items in the future from them. Totally satisfied, future customer!
The lily had so many brown leaves as I got the shipment and had to remove them before potting it loosing it's volume.
Lemon tree only had a couple of green leaves, hope it will grow more as it start growing. Hope for both will do well as they start to grow.
I ordered two trees and paid for the additional warranty last fall. The trees were packed very well and arrived quickly. I did notice a lot of centipedes in the soil but treated that with diatomaceous earth immediately. My trees did well (potted indoors) but started to decline after a month or so. I emailed them and they were so helpful offering a ton of suggestions to help me keep my trees alive. In the end I did activate the warranty as they did die, in most part due to my own actions but the $16 I spent on the warranty paid off as the $180 worth of trees were refunded with store credit with no push back whatsoever. I was pleasantly surprised how easy the process was. Now my new trees are thriving (no centipedes in the dirt this time btw) and I will definitely be a return customer!
I was pleasantly surprised by the size of the trees I received. The lime and avocado trees were covered in unopened blossoms. I was hesitant to shop here because of the mixed reviews but would recommend shopping here in the future. The size of the trees I received was much bigger than I expected.
Received a tree with a pencil thin trunk and crooked. Trying to straighten it with a stick. Leaves had a residue on them.
Great.
I am not used to the internet so it takes me quite a while to figure out what you want.
It took 30 minutes for me to figure out what I am not a robot is about.
The tree arrived in perfect condition and within the time it was promised. We just had the tree planted yesterday. We just have to wait for Spring for it to start blooming.
Very pleased in how fast it arrived as well I was surprised at how nice it looked. The online service was easy and fast. It gave instructions and the video is what sold me on buying there. The prices are wonderful and it is truly a one stop place from tree to pots.
I recently ordered 6 large-sized Leyland Cypress trees to start with to see what quality they would turn out to be, and not only did they arrive just 2 days after placing the order, but they were all beautiful and healthy and arrived in excellent condition -- so much so that I quickly ordered 6 more and was rewarded with the same speedy delivery of beautiful healthy trees! Would order again from Fast Growing Trees without hesitation.
Special ordered group of Thuja Green Giant trees... found Eileen extremely professional and helpful in placing my order
We received our fugi and red delicious apple trees both were in excellent condition, also received our two fruit cocktail trees and they were in excellent condition with blooms already, and we also received our two cold hardy avocado trees and they have blooms on them as well. They were all crated great and shipped well. Can't wait to get our first fruits! Very pleased with all of our trees!
MY replacement Miss figgy looks good when arrived. Good customer service handling warranty. Will buy in future.
Shrubs arrived on time and in good condition. Great packaging. Plants were as described and very healthy. Recommend this supplier to anyone.
I ordered my treeexpecting it to arrive days later per the website and then after my purchase it said it would be delayed until April. A few days later my mother received her tree that she bought at the exact same time I did and she only lives 5 minutes away. I emailed asking about the status of mine and have not received a response back. When I try to check the status of mine the order status area is completely blank. Im very upset and would like to hear a response back and a time frame for when my tree will be delivered.
Customer service was good. There was a damage issue on an order and follow solutions were timely. Disappointed that I could not purchase larger trees though
Haven't gotten my tree yet, but the web site and customer service have been great. I ordered a lemon tree two years ago, and it died on me, but I think that had (A LOT) more to do with me than the retailer.
Trees came in a timely manner. Trees look good. All is good! This is the first time I have ordered wit them.
All the plants reached us with solid packing and were in great shape. We order quite often and it is always picture perfect
I am very satisfied with the way my order was shipped, with care, just amazing. I think these plants will do well in my garden.
I decided to give these guys a shot after reading mostly good reviews, but will absolutely not be ordering from them again.
I ordered 2 trees: a weeping willow and a yoshino cherry tree. I only ordered a 4-5' weeping willow, but it came and was no more than 1/4" wide, propped up onto a (much thicker) stick. The cherry tree I ordered (a 6-7'), was not mature at all, very thin stalk, few branches, and barely cracked 6'.
You pay a premium price ordering this site, and the trees do nothing to back it up. As I said, I wanted to give these guys a shot to see what they're all about, but have no intention of ordering from again. I went to my local HD and they had much larger and more mature trees (both weeping willows and yoshino cherry), for less than half the price. Do not bother with this site.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.

