Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Unfortunately the trees we got were like twigs and aren't growing well. Maybe it was my perception pf the size the should've been was wrong. :( Just not as good as going to a nursery and seeing the trees before buying.
The whole process was easy and very professional. The trees were in excellant condition. I will purchase more trees from these folks in the future.
You have great nursery stock. However, FedEx Ground cross country puts at risk safe delivery of stock. My plants looked great even though two of four arrived out of pots and died subsequently. FedEx Air is perhaps better, but your contract with FedEx doesn't allow upgrading of ground to air. Alternative would be to try better packing of the pots. Transit time was 5 days.
Bought three willow hybrids to increase privacy in our backyard and within one week all three trees had died.
I ordered some hydrangea bushes from me -- and they were all great. So then I ordered some blueberry and raspberry bushes -- again great -- so I went back to get a meyer lemon three, which is already sprouting lemons. I kinda want to pull some trees out so I can bet more from them. Great experience.
It's a waste of money.
Their products are not what it looks like from pictures.
Also they have not grown since I bought them in spring.
For the price paid for the tree, I would had hoped that I wouldn't be feeling this way this far into the planting of the tree! Shipping was excellent, timing was good, but it has been touch and go the rest of the time!
I bought what i thought was an actual tree. What i got was a twig in some dirt. I planted it as directed with the special fertilizer, watered it regularly, and it shriveled up and died. When I tried to contact them none of my email would go through.
The Japanese maple arrived with 22 brown tipped leaves and the Pindo palm was in bad shape and very small. They both died. My wife and I are both certified master gardeners and we tried to keep them alive to no avail.
I wrote to them and never got an answer.
The plant I received was different than the plant pictured on the web site. The company tried to make me whole by not charging me for it's mistake. Still what I wanted was not what I got. Situation still exists.
Most of the "fast growing Thuja's" that I ordered, died. I bought some from Walmart afterwards for a fraction of the price and they are doing well.
Bare root trees that haven't taken root. A few are holding on, barely, but more than 1/2 are lifeless (total of 8). I've bought from Fast Growing Trees before, with success, but I'll never buy bare root again.
Quick delivery of tree in great shape. My cherry tree was very resilient, the deer ate all the leaves but once I covered it they grew back in no time.
I love the trees and shrubs I ordered. 3 of the original shrubs did not survive. Customer service replaced them and my new hedge is looking great. I can't wsit to see the color next Spring!
I received a good quality snow fountain weeping cherry tree and it appears to be growing well currently. The free dog wood that I received looks smaller then the Charlie Brown Christmas tree and it isn't growing too well but it was a free gift tree anyways. Maybe they could give slightly larger or better quality free gifts if they give them at all. But overall my experience with this company was excellent and I would order again.
I ordered a tree for a relative to plant as a memorial. It was received in a timely manner and she even received another tree free! She was very pleased with the gift, Thank you!
Ordered plants for landscaping project was satisfied with the shipping and plants were in pretty good shape and are growing quite well I will see next spring how they hold up
Trees were much smaller than anticipated. For the price I expected full sized 4-5 feet trees, not thin trees where they considered the dirt/root as a part of the height. One tree was damaged and they replaced it at no cost which was great, but for what I received I over paid.
We ordered wax Myrtle and the first shipment arrived in perfect condition. Decided to order more and unfortunately this shipment did not arrive in good shape so I contacted the company and they sent replacements which were packed properly and did arrive in perfect condition. They are now growing like crazy in our yard and we're very happy. Hoping they will be ok thru the winter and we won't have any issues.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.

