FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,226 reviews

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Colorado
1 review
0 helpful votes
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The tree came quickly and was packaged well, and looks like it will not grow too big.

Date of experience: April 16, 2021
New York
2 reviews
0 helpful votes
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Great business with lovely trees
April 17, 2021

I needed a couple of specimen trees, tall and shipped in soil. These folks did it all and sent me some lovely trees, a hazelnut and a sugar maple communication was excellent; the person i spoke with knew exactly what i ordered and when it would ship, explaining last day of frost in my zone and the like. I would highly recommend this business with lovely trees.

Date of experience: April 16, 2021
New York
1 review
0 helpful votes
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Trees look great and healthy and strong. I got the apple and Willow hybrid. The delivery took longer than expected.

Date of experience: April 16, 2021
New Mexico
1 review
0 helpful votes
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Twice tree came dead!
April 19, 2021

I have been looking to start growing a June plum tree. I ordered the tree and couldn't wait for my tree to arrive. The sales rep told me it would take 4-5 days after it was ship to get to my home. I waited and it took two weeks to get here. When the tree came it was dead! So disappointed, I called and they told due to the pandemic shipping got delayed. They gave me a credit because the tree was not in stock at this time. I called back in the spring and reorder the tree again. The rep told me this time it will be better fedX is not behind any more. He told me the same thing, that it will take about 4 days to get where I am at. So I patiently waited. One week passed and nothing call the company and voice my concerns. They told me give them a call back when the tree arrives. This time it took 10days. Again the tree came dead as dead can be. Called them and told them the situation. My luck tree is not in stock again, so now I am waiting till the tree comes back in stock. Also the tree was much smaller than I anticipated. Paid $120 for a tree that was smaller than weeds growing in my yard. Let's see if this third time they can get it right. Fingers crossed.

Date of experience: April 16, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

Maryland
1 review
0 helpful votes
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Tree purchase
April 19, 2021

When ordered, it said would be shipped in 1-2 days, after a week I called and they said waiting for warmer weather, but there had been no communication about it. It is 3 times shorter than a tree we purchased at a nursery for the same price. Also, it was supposed to come with a free dogwood, but it was not, it was a poplar

Date of experience: April 16, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to assist you further.

South Carolina
1 review
0 helpful votes
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Hydrangeas
April 16, 2021

Placed an order for a 4 pack. Arrived on time and in great condition!

Date of experience: April 16, 2021
Connecticut
1 review
0 helpful votes
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I am very disappointed
April 20, 2021

The plant looks dead and who ever did the pruning did a terrible job i am very disappointed

Date of experience: April 16, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

Mississippi
1 review
0 helpful votes
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Great Packaging
April 16, 2021

Trees arrived exactly as described. Packaging to ensure trees were healthy and undamaged was impressive.

Date of experience: April 16, 2021
Georgia
1 review
0 helpful votes
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I ordered a Virdis Japanese Maple and 4 of the purple mully grasses for my yard. I just made the cut for free shipping so they packaged all 5 items into a box together with 2 one gallon pots resting on top of the canopy of the "tree." I placed quotations around this term because the 2-3 foot "tree" arrived as a half filled 1 gallon pot (with almost no root mass) of a Acer Palmatum base trunk with a width of MAYBE 1/2 of an inch and could not support the tiny 12" canopy which consisted of broken twigs of a badly grafted Viridis variety. This graft was performed almost 3 feet up the tree, allowing for the site to sell a tree of this height. This tree should have never left their warehouse. I would be embarrassed to give anyone a plant in this condition, and I am a hobby horticulturist. I went to the Lowe's down the street from my house and found a Viridis Japanese Maple with triple the trunk girth and 3-4 times the foliage for $50. Which is $50 LESS than this site! I will never do business, or recommend this site unless they either: 1) refund me for the tree, or 2) send me a better specimen. I have contacted this company numerous times to get this resolved with no avail. BEWARE!

Date of experience: April 16, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

Texas
1 review
0 helpful votes
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Excellent customer service
April 16, 2021

I ordered several indoor plants. All came well packed in in good condition, however three plants were missing. I called customer service and they immediately apologized, set up a new order free of charge and had the missing plants shipped. Very satisfied with Them.

Date of experience: April 16, 2021
Missouri
1 review
0 helpful votes
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Cherry trees
April 16, 2021

Web site was very easy to use. The follow up with notifications was greatly appreciated so I could plan everything. The trees arrived by fed ex and were in good condition with only a couple of branches broken.

Date of experience: April 16, 2021
New York
1 review
0 helpful votes
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Great
April 16, 2021

I called FastGrowingTrees.com. The person on the phone helps explain the product and helps me make the right choice. I just planted the tree. So far, it has been a smooth process. I will recommend FastGrowingTrees.com

Date of experience: April 16, 2021
South Carolina
1 review
0 helpful votes
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Great Gifts!
April 16, 2021

Perfect for any occasion! Iv purchased a beautiful memorial tree for a friend and a beautiful blooming tree for my sisters birthday. Both were very well received.

Date of experience: April 16, 2021
Texas
1 review
0 helpful votes
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Unhappy customer!
April 20, 2021

1st shipment had damaged trees. Talked to customer service and they made it right. They went a 2nd shipment however; I will rate both shipments as poor. Trees looked sad.

Date of experience: April 16, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We're so very sorry to hear about the struggles you have gone through with this order. If you were to have any further questions or concerns, please do not hesitate to make us aware. We would love to help in any way that we can!

Virginia
1 review
0 helpful votes
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Avoid Fed Ex delivery
April 20, 2021

After given the Fed Ex tracking number, I checked on my tree daily. The tree got loaded into their delivery truck and stayed at their facility since April 11. It's now April 16 and it's still at the Fed Ex facility. Not sure what's going on at their center but my poor plant is in limbo. I canceled my order since I done waiting and not sure what the quality of the plant would be when it finally gets free from Fed Ex jail.

Date of experience: April 16, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

Texas
2 reviews
0 helpful votes
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Yoshino cherry blossom
April 16, 2021

The tree delivered in a great condition. Nicely packed.

Date of experience: April 16, 2021
Pennsylvania
2 reviews
0 helpful votes
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Damaged tree
April 16, 2021

The tree arrived with a few broken branches. Contacted them, got a replacement. Good customer service. But the tree trunk is too thin! With a big head, not sure if it will survive a heavy windy day. I think the price is too high for the size of the tree.

Date of experience: April 16, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this! We are reaching out privately to further assist you.

New York
1 review
0 helpful votes
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Tree & Bush arrived as specified. Well packaged, healthy items! Highly Recommend to buy!

Date of experience: April 16, 2021
Massachusetts
1 review
0 helpful votes
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High shipping for replacements
April 16, 2021

Overall good, did need replacement and were told they would be free but very high shipping was disappointing.

Date of experience: April 16, 2021
Washington
1 review
0 helpful votes
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Shipping was a disaster
April 16, 2021

Box was smashed, flattened, ripped. Tree itself was smashed. Unsure if it'll survive.

Date of experience: April 16, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to offer further assistance.