FastGrowingTrees.com

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FastGrowingTrees.com

4.3

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,057
shipping
245
quality
12,364
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145,195 reviews

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Kentucky
1 review
0 helpful votes
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Buy from here again and again!
April 17, 2021

I've ordered more than 20 trees from fast growing trees and they have always been Exactly as described. I did have an instance where FedEx dropped the ball and had them for five days so I contacted FGT and they immediately replace them. I will always do business here

Date of experience: April 17, 2021
Florida
2 reviews
0 helpful votes
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Talked to you the day plants arrived, about their condition. I was asked to give them a chance to recover, I was in contact again a few weeks later stating a couple looked like they would make it, others were in doubt. Talked to someone two days ago and again sent pictures. One is going to be fine one has a strong possibility of making, it another has an outside chance and the rest look like they have no chance. What upsets me most is. I started using your company, within the last 6 months and had been extremely happy with the plants I received, they arrived healthy and are thriving, that is why I chose to to spend the extra money and order plants from you this spring. However, if I had known that I would be require to try to nurse sick plants back to health, I would have gone to the markdowns at Lows or Home Depot, and paid far less, for a plant that might not live.

Date of experience: April 17, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so so very sorry to hear the struggles you have had with this order and we are reaching out privately to assist you further.

Texas
1 review
0 helpful votes
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Trash
April 20, 2021

Received a completely destroyed pink lady tree and over 3 weeks later i am still waiting on the replacement.

Date of experience: April 17, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further.

Maine
1 review
0 helpful votes
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Excellent choice and service
April 17, 2021

I appreciate the great choice of plants available and the great delivery service. Highly recommend!

Date of experience: April 17, 2021
Missouri
1 review
0 helpful votes
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We ordered 2 trees and 4 potted plants. They were all shipped together and moved around a lot during shipping. The buds on the trees were broken off and quite a few branches broken from the azaleas. I would not recommend ordering trees and potted plants at the same time.

Date of experience: April 17, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so very sorry to hear this and are reaching out privately to assist you further!

New York
1 review
0 helpful votes
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Happiness
April 17, 2021

9 out of 10 bamboo arrived safely.
The one broken will be exchanged immediately.

Date of experience: April 17, 2021
Ohio
1 review
0 helpful votes
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A little bit of a let-down
April 19, 2021

I was so excited for my plant to arrive, but the experience was not great. First, when I place my order, it said that it would be shipped on 04/04/21. When I didn't get a shipping notification, I checked the website and suddenly changed the estimated ship date to 04/21/21. I had to contact customer service and it ended up shipping out at the end of the week. Nobody could tell me why the website was wrong or why my item didn't ship on 04/04/21.
When I finally got my item, it was a bit of a let down. My plant was tiny and sparse! I was expecting a much fuller bush. Plus some of the leaves had holes in them and there seems to be sprayed with something that makes the leaves white and filmy looking.
Adding up the entire experience, I just was disappointed with everything and won't be recommending this site or product. Also, when I bought my item, they were listed $10 cheaper. While I was waiting for my plant to arrive, the site did raise the price of this item, so beware of prices fluctuating when you order.

Date of experience: April 17, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to assist you further!

Ohio
1 review
0 helpful votes
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Place to go
April 17, 2021

Very high quality plants. I received over 30 plants and all were very healthy plants.

Date of experience: April 17, 2021
Georgia
1 review
0 helpful votes
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Amazingly efficient, great value
April 17, 2021

Smooth, efficient, seamless process. Lovely trees arrived in record time, healthy ready for their new home. Will for sure use Fastgrowingtrees.com again.
I highly recommend them.

Date of experience: April 17, 2021
New Jersey
1 review
0 helpful votes
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Insurance claim
April 17, 2021

I bought 8 endless summer hydrangea a sudden frost killed them I had insurance they were replaced within a week

Date of experience: April 17, 2021
New Mexico
1 review
0 helpful votes
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Too soon to tell
April 19, 2021

Ask me again in a year or two The look alive and healthy

Date of experience: April 17, 2021
Massachusetts
1 review
0 helpful votes
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Fast Growing Trees's dedication to offering the best variety of plant in the healthiest & strongest conditions is displayed in their tree gardenias! All one has to do is read Fast Growing Tree's detailed declaration of their offered tree gardenia & with one's plant knowledge you'll know this is the only tree gardenia to buy!

Date of experience: April 17, 2021
New York
1 review
0 helpful votes
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Great Experience
April 17, 2021

Trees look great! I will be buying from this company again!

Date of experience: April 17, 2021
New York
1 review
0 helpful votes
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Sticks in sacks
April 20, 2021

I ordered on March 26th. The site said ships in 1-2 days. A week and a half later, nothing. I called seven times before someone could actually help me, two of which seemed to never have been documented. I was also given the run around until a rep told me they don't let customers speak to supervisors.

The $1300 order finally came. I literally had trees that were 1-2' too short and sticks in burlap bags, oh and a crinkle dried plant. It was embarrassing! Thats a lot of money for garbage.

Lets hope they make it right... but this time I will email instead of calling their reps.

Date of experience: April 16, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!

Georgia
1 review
0 helpful votes
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Fast growing tree purpose.
April 17, 2021

The tree gardenia, azaleas, and vine I ordered were perfect. I couldn't have asked for better ordering, shipping, and quality of plant.

Date of experience: April 16, 2021
Ohio
1 review
0 helpful votes
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I was sent over 20 emails asking me to fill out this survey.

Date of experience: April 16, 2021
Cassidy M. — FastGrowingTrees.com Rep
over a year old

We are so so very sorry about that! We are passing this message along to our team to avoid this happening again in the future.

New York
1 review
0 helpful votes
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The two bottle palms arrived in Florida promptly and in excellent conditions.

Date of experience: April 16, 2021
Colorado
1 review
0 helpful votes
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The tree came quickly and was packaged well, and looks like it will not grow too big.

Date of experience: April 16, 2021
New York
2 reviews
0 helpful votes
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Great business with lovely trees
April 17, 2021

I needed a couple of specimen trees, tall and shipped in soil. These folks did it all and sent me some lovely trees, a hazelnut and a sugar maple communication was excellent; the person i spoke with knew exactly what i ordered and when it would ship, explaining last day of frost in my zone and the like. I would highly recommend this business with lovely trees.

Date of experience: April 16, 2021
New York
1 review
0 helpful votes
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Trees look great and healthy and strong. I got the apple and Willow hybrid. The delivery took longer than expected.

Date of experience: April 16, 2021