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FastFilings Reviews Summary
FastFilings generally enjoys a positive reputation for its efficiency and ease of use, with many customers praising the quick turnaround times for essential documents like certificates and permits. Users often highlight the intuitive website and responsive customer service, which enhances their overall experience. However, significant concerns persist regarding communication issues, particularly delays in responses and a rigid no-refund policy, leading some customers to feel frustrated and misled. This duality in customer feedback suggests that while FastFilings excels in speed and user experience, it must address its customer service shortcomings to improve overall satisfaction.
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FastFilings is easy to use.
Service was very prompt and friendly. I would recommend using this service.
The company responded quickly to my special request and took care of me that day. Thanks again for the prompt reply to our request.
I sent a request to fast filings and they were very prompt in responding to my message. My request was handled in a timely manner. This is my first experience with fastfiling and I was very pleased. Thank you for your help.
Thanks for you quick and kind response to my requests. Your customer service is top notch. Thanks again!
Company responded to a online special request quickly. I appreciated the attention to my concern..
Was very happy with the ease of doing business with fastfilings. Will definitely recommend in them the future!
The customer service was great and they handled my request efficiently
Overall a good customer experience
I was very pleased by the professionalism & understanding provided by the team! I had a major issue/concern with my request that I had put in, and they instantly worked with me to resolve it. I highly recommend using them for the best and most reliable service. A1, thank you.
I had a very positive experience with this online business. Very easy and fast. I found it helpful. Highly recommended.
What a wonderful experience. They are very professional and provide a quick response. Do not hesitate to work with them.
The support team at Fastfilings helped me immediately with a problem I had. I appreciated the quick response and their helpfulness. They were very courteous too.
I was hesitant to work with the website service like this. Positively surprised. Very cooperative and responsive to my request.
Extremely helpful for any issues I had with my passport. Everything was done in a timely manner and with the upmost professionalism.
I contacted their customer service department shortly after my order. I recieved a reply within hours and was pleasantly surprised at their accommodation. Very good experience.
Thank You
There is no email in contact, that makes a little suspicious.
I assume they do not want you contact them directly, for the service response, there is complete form you can contact either.
It looks like they make a quick money and block your refund request immediately when you find out the truth, 129.95 service fee for passport renewal, that is a kind of greedy.
We have attempted to get a hold of these people over the phone (left several message), via email (NO RESPONSE 4 TIMES), via U.S. Mail - package was returned stating that there is no such address! Scam artists as far as I am concerned.
Nice and seemed very understanding. Same day response... Helped w my questions and requests... professional
Provided flexible quick and friendly customer service! They responded right away when I had questions.
If you look to renew a passport - pay close attention to the people that are "helping" you. Fastfilings is an expensive service that doesn't tell you that you can do everything online for FREE - save the $130 blood money. The only expense Fastfilings has is postage and labels on FREE USPS mailing envelopes. And perhaps the 30 seconds to 2 minutes it takes them to "earn" your "non-refundable" for ANY reason whatsoever money by putting labels on envelopes and two FREE documents inside the envelope.
They are very clear about the no refund business, an instant red flag. But they are upfront about telling you that you will never get a nickel back from them.
I Google searched "passport renewal" and their ad came up, but I neglected to realize it was an ad and not a reasonable service from the government - you'd think the $129 included the money for the State Department since their cost is maybe $3 - they don't offer the option to get the passport card or add any emergency contact information. You can find the US Government form online for free and fill it out and print it in just a few minutes. You can even print your passport photo at home if your printer can do pictures on photo paper, there are a number of FREE sites that will take your image and size if properly so you can print 4 copies of a selfie and use one of them for your passport.
I would be happy to supply all the links necessary, FOR FREE or I will do all the work for $5. Fastfiling is not your friend - a clever gimmick born out of California (no surprise)
If you write to them with any complaints or buyers remorse, remember they are snowflakes (flakes for sure) and any word they don't like, nothing dirty, no cursing, but any word they don't like that is a good descriptor will cause some kind of trigger, probably similar to TDS and maybe launch them into therapy.
Save your money - you can do everything they do for the cost of 2 pieces of paper, a piece of photo paper and postage. You can do it all without ever leaving the house, other than going to your mailbox, but you do that everyday anyway.
Peace!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Devon,
If you want to get in touch with us, simply click "support" at the top right of our website. We are happy to help, and standing by. Keep in mind we have not gotten a single inquiry from you, so what you are suggesting is simply not true.