FastbuggiesReviews 201

We have ordered 2 quaks over 5 weeks ago - plenty of time for Christmas, our delivery was due today 4th December but we have been contacted to say it will not be delivered as it is with Customs - sounds a familiar story! My main concern is how close we are to Christmas and the fact i can never get hold of them on the telphone (engaged tone) - does anyone have a number that actually works?! We just need assurance that they will be delivered by Xmas, otherwise we will have two very disappointed boys - HELP!

I'm having trouble with fast buggies not delivering, although they took the money from my debit card 6 weeks ago. I received an e-mail apologising for the delay on the 1st date, but nothing has arrived by the 2nd date given. The only way I can contact them now is through chat, and the chat operator just tells me to contact deliveries. There is no answer to phone calls or e-mails. I have given an MEH rating, but next time you hear from me it'll be $#@! If I still have no quad or contact from the company. If my son doesn't get this for Xmas it's going to be awful. I said he'd get a quad if he was good, and he's been an angel! I'm beginning to think the company may be scam and that all the positive comments here were posted by them! I hope I'm wrong.

I was delivered my bikes last week, it was a long wait but worth it and they are really good. I heard the same things some others had heard bike delayed, customs etc but they have come and both in great condition. Like others as well i find getting through on the phone hard so i always had to e-mail. They are clearly having some problems but I don't doubt after getting my bikes that they had that intention I did tell them. I wouldnt be prepared to wait the length of time i waited if i ordered something new but i accept that it could just be a pad period of delays and might give them a chance next year with another order.

My advice to everyone who has order from Fast Buggies, get in touch with Cyberbit and ask for a refund, I contacted them last week, and my refund is currently being processed and I have been told I will have it in 48 hours from today. Fast Buggies is a total waste of time, I had ordered a quad bike in November for my son's birthday, and after following up, got loads of excuses and eventually received the generic email they sent out about their deliveries. I actually offered to agree to an alternative date to receive the quad bike, as I was overseas for a month so it made no difference anymore, and they didn't even respond! Cyberbit are nice to talk to, and I was told that I was one of hundreds getting a refund, suggest everyone else do the same or you will be waiting for ages! The only thing about Cyberbit, you are best to put it in an email and the person dealing with it, is Kieran Ambrose...

I can't believe that a company, that could have done exceptionally well during a recession managed to royally screw it up and will end up closing down...

I ordered a motox bike in September and was given a delivery date of 30th October. The delivery date came and went with no explanation. I contacted fastbuggies and was eventually told another 14 days. Again no delivery and no explanation. I again contacted them and was told another 10 days max. Still no bike no explanation and cannot contact them and believe me i've tried. My credit card provider have now taken over the recovery of my hard earned. There may be some good reviews on here but I would recommend to anyone to steer well clear of this company.

David Misfud emailed me 04/12/09 to ask for my details with a view to sorting out the problem. After reading the reviews here i'm not sure I even want the bike if it arrived tommorrow. With complaints detailing broken/missing parts, poor quality and completely wrong item I think taking delivery of a bike I could well have issues with would just add to the problem.
I've sent Mr Misfud my mobile number if he'd like a chat, and unlike him I answer my phone!
Mr misfud is no longer answering my emails, but my credit card provider has credited my account with the £740.00 and even if the bike arrived now i'd refuse delivery. It turns out fastbuggies are well known to trading standards having been prosecuted several times before.

If you've paid on your credit card you should have no problem with a refund, your credit card provider will refund your money and chase fastbuggies for their cash.

If there's anyone on here that lives near Basingstoke they might like to check out this address, and break the bastards legs for me.

Fastbuggies uk ltd
Suite989
Islington house
Basingstoke
Rg24 8ph

Avoid this company, they are one of the worst I have ever dealt with!
Sept 23rd -Ordered
Delivery confirmed for Oct 23rd
Oct 22nd, - told delayed in shipping, new date Nov 6th, offered £25 compensation, (not received)
Oct 27th -reconfirmed Nov 6th delivery and compensation top be credited (still nothing received)
Nov 4th - delayed again for at least 10 days.
Nov 5th - told to expect delivery Nov 23rd
Nov 17th - I tried to get an update, took me 50 phone calls (never answered), 7 live chat sessions before I got an email saying I would be called by Alex Cooper later in the day. They never called me just sent emails saying can they help?
Eventually received an email stating Everything is on track for the 23rd
Nov 19th - told delivery will be Nov 30th, after multiple emails get a reply - Yes its clarified, and is being sent tomorrow for delivery Monday Nov 23rd.
Nov 20th - Yes leaving today as agreed.
Nov 23rd - given tel number of courier, call them, they say NO, definitely no delivery for me! Eventually after multple emails and calls to courier company, they confrim delivery Nov 24th.
Nov - 24th - courier arrives, box is damaged, open it completely different quad to what I ordered, smaller, cheap and nasty and both rear mudguards broken.
They agree wrong bike sent.
Nov 25th - I can wait till next batch, or keep the one sent, or have full refund.
Nov 26 - tell them I want full refund and them to collect bike. They agree.
Nov 30th - I give them 2 dates to collect, they reply will check and arrange.
Dec 2nd - nothing, so i email again, still nothing...

I ordered two bikes in September. The Master Quad arrived in October and this fell apart, the brakes don't work properly, the back wheels fell off, The suspension arm snapped, the airfilter blew fell of and was lost. The Exhust has blown and the battery doesn't hold it's charge. It came in the wrong colour and was meant to be assembled as wasn't. Despite my many attempts to get this fixed as a matter of urgency, it is now DECEMBER and nobody will take my call, return my emails. I was meant to have had the Childs Quad delivered Monday and the other bike collected but as I antcipated, there was no delivery! It was agreed for us to pay for the bike when we were happy - Who would be happy with this level of service?

I've been keeping my eye on Fast Buggies's reviews for a long time, and this is what I think is happening:

1. People order on Fast Buggies and either don't get what they order or they have a bad customer service experience.
2. They post a bad review here
3. Fast Buggies then calls them and tries to get them to change their review in exchange for getting the product they ordered in the first place

My advice: look out for these guys and be wary!

Order sc*******198 was delivered to me 2 weeks ago but it was missing a dust cap, Alex sent it out for me, order sc*******233 was delivered to me on Monday of this week. I am very happy with both the quad and the dirt bike. I would agree with some that their customer service could be better but the bikes were as ordered and i did get the parts when i asked. I will rate this company 4 out of 5 my brother has ordered a bike for my nephew which has yet to come but i have the date for that and i am not to worried have received the previous 2 orders.

I am very relieved that my quad has finally come. It as purchased for my grand son for his birthday which it missed but i will now be giving it to him for Christmas. I am not in the habbit of posting on site like these but i wanted to let everyone know that i did get my bike in the end. The bike was late and I was not happy about it but i spoke to a young gentleman on the phone who explained that they had some delays and i could stick with it or ask for my money back i said i would wait. Last week i was phoned by a logistics firm confirming that my bike would be here today and it was factoring in the cost i am happy id did stick with it and i will update again with how my grand son gets on with it

We have been contacted by David Misfud the owner who assures us that he is going to sort out the problem and should have the solution by Monday.
Update - two weeks have now passed and apart from asking us to take our review off this site and saying that he would sort the problem out we have heard nothing and have had no answer to 4/5 emails we have sent over that period. We are at our wits end and assume now that we have no choice but to contact the OFT.

Singh Patel here my dirt bike which was ordered end of September arrived this afternoon the bike looks good and was supplied with 14'' and 16'' wheels which was a nice bonus in the flesh looks much better than the photo. Since the first time I saw this site there have been a lot more comments good and bad but I got mine and i though i would let everyone know. I will be posting a link for a video of me riding my bike on you tube next week so will update with how i am getting on with it. So far so good

Im going to cut fast buggies some slack here having seen this forum and seen the negative comments i did get a little worried but i said I would give them the chance. I called them up and they explained yes they had alot of late bikes but this wasn't their fault and they were doing their best. I was called on Friday by a courir firm telling me i would get my bike during this week. Today it was delivered and before commenting i said i would ride the thing. Its to excuse my language ******* incredible so well made the model i have is a 125 dirt bike. I don't post on forums like this normally i just think its **** they are getting crap posted about them. So in BIG CAPITALS THIS IS NOT A SCAM you probably will get your bike and if its anything like mine you will love it. If you listen to the negative comments you will just loose out.