Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Lex H.
Unfollow Lex H.
Share Review
Report Review

Exactly what it advertised
April 18, 2025

Extremely happy with my purse! Fast shipping! And it was exactly like the photos.

Date of experience: April 8, 2025
California
1 review
0 helpful votes
Follow MJ V.
Unfollow MJ V.
Share Review
Report Review

This was one of the best purchasing experiences I've had in a long time! The items and their condition are exactly as described. It's so refreshing to purchase from a company you can trust!

Date of experience: April 1, 2025
California
2 reviews
0 helpful votes
Follow Conni U.
Unfollow Conni U.
Share Review
Report Review

Wow great product great service!
April 18, 2025

I love how the purchase came with the fun dots and the nail file

Date of experience: April 13, 2025
North Carolina
1 review
0 helpful votes
Follow R S.
Unfollow R S.
Share Review
Report Review

Alma bb neo
April 18, 2025

Overall, the experience was average and what I have come to expect from Fashionphile. I was surprised that they did not disclose the cologne odor. I am not sensitive to scent, but some people are and this would have caused disappointment and the return of the product. Given the 15 day (from shipping) return policy, it would have been a hassle and a mad dash depending on the location of the item. Had the scent been horrible, I would have certainly returned it.

Date of experience: April 8, 2025
California
1 review
0 helpful votes
Follow Julia H.
Unfollow Julia H.
Share Review
Report Review

Love Fashionphile!
April 17, 2025

Perfect item and fast shipping, as always! Item was carefully packed and arrived in pristine condition. Thank you!

Date of experience: April 7, 2025
California
1 review
0 helpful votes
Follow Patricia G.
Unfollow Patricia G.
Share Review
Report Review

Beautiful bag!
April 17, 2025

Having never purchased from Fashionphile before, I agonized over this buying this piece but finally took the plunge based on positive online reviews from influencers and general postings. The bag arrived and it is STUNNING in every way! The shipping was reasonable and the packaging was quite adequate. Inside the handbag were three LV dust bags; one with the chain strap; one with the mirror; and one for the handbag itself. The one for the handbag is slightly too small for the bag to fit into. Because I would like a matched set that coordinates with all pieces, and per a satisfaction email I received directly from Fashionphile, I attempted to contact customer service re this matter - first via phone, and could not get through to anyone or even a voicemail. I then reached out via email. As of this writing I still have not received a response. This was a $4000+ purchase for me and something I saved for & had on my wish list for a long time. The bag itself is lovely. The customer service not-so-much, which definitely tarnished my experience. I might have anticipated this from The RealReal or a different, less reputable reseller but, based on positive reviews, I expected more from your company. The wrong LV dust bag, combined with essentially nonexistent customer service, is why I deducted one star. It is also why will likely reconsider future purchases from Fashionphile. Customer service should be paramount in the luxury market experience, even on resale sites.

Date of experience: April 6, 2025
Maryland
2 reviews
0 helpful votes
Follow Harley J.
Unfollow Harley J.
Share Review
Report Review

Daughters first Louis
April 17, 2025

Process was great. Description was on point. My Daughter was ecstatic.

Date of experience: April 6, 2025
Texas
1 review
0 helpful votes
Follow Vivian o.
Unfollow Vivian o.
Share Review
Report Review

I love it!
April 16, 2025

Quality item can't wait to wear for bday! Thank you for a great and authentic purchase.

Date of experience: April 6, 2025
Florida
1 review
0 helpful votes
Follow Dilma M.
Unfollow Dilma M.
Share Review
Report Review

Great experience
April 16, 2025

Fashionphile is always my to go when looking for something exclusive. I feel their products are curated. Great service. Love the packaging especially that "Thank you" on the bottom of the box.

Date of experience: April 6, 2025
Florida
1 review
0 helpful votes
Follow Christina S.
Unfollow Christina S.
Share Review
Report Review

Great service on this one!
April 16, 2025

Contacted the VIP services because I saw a Picotin in a rare color and need to grab it fast but have it shipped ASAP, I was on a timeline! Well they did it, it got to me and is beautiful. Thanks Stephen for all your help!

Date of experience: April 6, 2025
Texas
1 review
0 helpful votes
Follow Jennifer H.
Unfollow Jennifer H.
Share Review
Report Review

Love it
April 16, 2025

Its just like the picture and super fast delivery! Ive already started using it. I will definitely order again!

Date of experience: April 6, 2025
Minnesota
1 review
0 helpful votes
Follow Supitchar W.
Unfollow Supitchar W.
Share Review
Report Review

Very good
April 16, 2025

It's my first time and I will buy it your product again and again

Date of experience: April 6, 2025
Arizona
1 review
0 helpful votes
Follow Rhonda S.
Unfollow Rhonda S.
Share Review
Report Review

Highly recommended
April 16, 2025

Product arrives fast and in awesome condition. What a pleasure doing business with Fashionphile

Date of experience: April 6, 2025
Maryland
1 review
0 helpful votes
Follow Kim T.
Unfollow Kim T.
Share Review
Report Review

My go to online luxury site
April 16, 2025

Great experience and reliable luxury site where you can almost every high end designer that's out there.

Date of experience: April 6, 2025
Georgia
1 review
0 helpful votes
Follow Janae R.
Unfollow Janae R.
Share Review
Report Review

Very fashionable!
April 16, 2025

Item was in pristine condition upon arrival. Love my new bag!

Date of experience: April 6, 2025
California
1 review
0 helpful votes
Follow Shawna P.
Unfollow Shawna P.
Share Review
Report Review

Very please with my 2nd purchase from Fashionphile. I trust their authenticity process and the item came perfectly as described.

Date of experience: April 6, 2025
California
1 review
0 helpful votes
Follow Michelle r.
Unfollow Michelle r.
Share Review
Report Review

Too small
April 16, 2025

Great shopping experience always. Too small for belt bag. Returning this one. Look forward to finding something else.

Date of experience: April 5, 2025
Texas
1 review
0 helpful votes
Follow Patricia L.
Unfollow Patricia L.
Share Review
Report Review

The Gucci handbag was delivered later than expected. I paid more to get it delivered early; but received two days later than expected. With the exception of the zipper closure issue, the Gucci handbag is in pretty good condition.

Date of experience: April 5, 2025
California
1 review
0 helpful votes
Follow Michelle S.
Unfollow Michelle S.
Share Review
Report Review

Return policy
April 16, 2025

I ordered a bag on 3/28, and it arrived from NY on 4/4. When the bag arrived one full week later, I was out of town and won't be back in time to see the bag. I had to have my husband send it back. The return policy should go back to either 30 days or 15 days from the date of receipt of the bag, not from the shipping date.

Date of experience: April 5, 2025
California
1 review
0 helpful votes
Follow Dionne H.
Unfollow Dionne H.
Share Review
Report Review

Slay
April 16, 2025

Amazing! So happy with my purchase! The purse was graded as good, but it's in almost perfect condition! So glad that I got it and it came in the specified delivery time. In a fashionfile, dust bag! Looking forward to my next purchase!

Date of experience: April 5, 2025