Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow R B.
Unfollow R B.
Share Review
Report Review

Always great value
April 22, 2025
Updated review

Excelled condition as described! I always have no issues and hopefully none in the future purchasing from FashionPhile. I always get great deals and the packaging is always top tier

Date of experience: April 12, 2025

No regrets
December 7, 2024
Previous review

Purchased two "excellent" items and they were basically brand new. The delivery did take awhile but overall I am very happy. I believe the mail carriers need to be more careful, my item was handed to a front desk when I was at home and could have been delivered to my unit.

Date of experience: November 27, 2024
New York
1 review
0 helpful votes
Follow Quay W.
Unfollow Quay W.
Share Review
Report Review

I love my bag!
April 22, 2025

I've been wanting to buy the LV never full and came across it on Fashionphile in perfect condition and immediately bought it. My bag came the next day and it was practically brand new. No evidence of wear at all. I'm obsessed!

Date of experience: April 11, 2025
Oklahoma
1 review
0 helpful votes
Follow A S.
Unfollow A S.
Share Review
Report Review

Not as described
April 22, 2025

Not only did the item have undisclosed qualities (hot stamping and perfume smell), but I still had to pay for return shipping even though it was Fashionphile's mistake.

Date of experience: April 11, 2025
District of Columbia
1 review
0 helpful votes
Follow Lindsay A.
Unfollow Lindsay A.
Share Review
Report Review

From purchase to delivery my experience was great! It was easy to track delivery of my new earrings and I could always see where it was each step of the way. I liked the option to have a signature before delivering and the quality of my jewelry was exactly as described on the website. Would purchase again and recommend!

Date of experience: April 11, 2025
Virginia
1 review
0 helpful votes
Follow Katy T.
Unfollow Katy T.
Share Review
Report Review

Easy Process
April 21, 2025

From the moment I placed my order to the time I received it, the process was quick and seamless. My handbag was shipped the next day and I was able to track it so I knew when it will arrive. I pre-signed the delivery so it was was dropped off on my front porch. I will definitely buy from Fashionphile again.

Date of experience: April 11, 2025
California
2 reviews
0 helpful votes
Follow Carol G.
Unfollow Carol G.
Share Review
Report Review

Great customer service
April 21, 2025

The sales people are very helpful. They answered my questions and we're very responsive.

Date of experience: April 11, 2025
New York
1 review
0 helpful votes
Follow Charles y.
Unfollow Charles y.
Share Review
Report Review

Great Experience
April 21, 2025

I dealt with Natalie.
Amazing! Super knowledgeable and friendly!

Date of experience: April 11, 2025
Florida
1 review
0 helpful votes
Follow JoAnn N.
Unfollow JoAnn N.
Share Review
Report Review

Chanel
April 21, 2025
Updated review

The blue bag and pink wallet are beautiful. Thank you,
JoAnn

Date of experience: April 11, 2025

You made it easy
April 11, 2025
Previous review

You made it easy.
And I like it when you can enlarge the photos

Date of experience: April 1, 2025
South Carolina
1 review
0 helpful votes
Follow Lorraine P.
Unfollow Lorraine P.
Share Review
Report Review

LV Girl
April 21, 2025
Updated review

I recently purchased a Louis Vuitton Damier Azur Figheri GM purse to add to my collection. It was in even better condition than it looked on line and with the described wear. It was reasonably priced for a gently loved LV bag. Very happy with my purchase! I have had only good experiences with FASHIONPHILE in purchasing LV's. The items I have purchased have looked just as good or better than pictured on the website. I feel that they do a very good job of describing the wear and imperfections so you can make an informed choice to purchase your item.

Date of experience: April 9, 2025

This is my second Louis Vuitton purchase with fashionphile
April 13, 2025
Previous review

This is my second Louis Vuitton purchase with fashionphile. I was completely satisfied with the pochette I purchased last year. Looking forward to adding this damper azur Figheri purse to my collection.

Date of experience: April 2, 2025
New York
1 review
0 helpful votes
Follow Carine T.
Unfollow Carine T.
Share Review
Report Review

Quick and exact
April 21, 2025

Shipped and received next day after ordering. Additionally, the bag looked exactly as it had in pictures.

Date of experience: April 11, 2025
Ohio
1 review
0 helpful votes
Follow Janet W.
Unfollow Janet W.
Share Review
Report Review

The second time is a charm
April 21, 2025

I ordered a lovely LV bag and received the tracking information and to my chagrin, the shipping company seemed to do everything they could to not deliver my package and even returned it to Fashionphile before the last posted delivery date. I contacted Fashionphile and they documented everything and assured me that when they received it, they would resend it. When the tracking information showed it had been received by Fashionphile I waited several days I contacted them, and they assured me they would send it back. They did everything right and I am now in possession of my purchase, and it was well worth the wait.

Date of experience: April 11, 2025
New York
1 review
0 helpful votes
Follow Shamala C.
Unfollow Shamala C.
Share Review
Report Review

Love my purchase
April 21, 2025

My experience was very easy and even better than I expected. I

Date of experience: April 11, 2025
Connecticut
1 review
0 helpful votes
Follow Sasha M.
Unfollow Sasha M.
Share Review
Report Review

Loved my purchase
April 21, 2025

I bought a pair of Prada boots. They came exactly as described. They were packaged carefully and thoughtfully. I am very happy with my purchase and I'll certainly buy from Fashionphile again.

Date of experience: April 10, 2025
California
1 review
0 helpful votes
Follow Jacqueline O.
Unfollow Jacqueline O.
Share Review
Report Review

Ítem as described!
April 21, 2025

Love my new purchase! Description was just as described! Thank you!

Date of experience: April 10, 2025
California
1 review
0 helpful votes
Follow Ashley D.
Unfollow Ashley D.
Share Review
Report Review

Amazing
April 20, 2025

I recieved my item way faster than expected. They were also a lot nicer than described!

Date of experience: April 10, 2025
Virginia
1 review
0 helpful votes
Follow Porsha M.
Unfollow Porsha M.
Share Review
Report Review

Beautiful Bag!
April 20, 2025

My experience with FashionPhile was excellent! I would definitely shop here again, I'm very pleased with my purchase!

Date of experience: April 10, 2025
California
1 review
0 helpful votes
Follow Sandra B.
Unfollow Sandra B.
Share Review
Report Review

Gucci bag 💜
April 20, 2025

I wanted to find a specific Gucci bag. After searching several websites I found it on Fashionphile. I liked what I read about this site and how it came to be. The Gucci bag is beautiful. Nicest bag I've ever owned.

Date of experience: April 10, 2025
Florida
1 review
0 helpful votes
Follow AMT M.
Unfollow AMT M.
Share Review
Report Review

It was ok
April 20, 2025

Shipping took forever, the were some issues internally and the bag didn't came in the dust bag, which could've been described in perfectly in the product.

Date of experience: April 10, 2025
New York
1 review
0 helpful votes
Follow Juanita g.
Unfollow Juanita g.
Share Review
Report Review

My orders
April 20, 2025
Updated review

I've never had a problem with my orders or my deliveries when I purchased from Fashionphile

Date of experience: April 10, 2025

Pre-love items.
December 18, 2024
Previous review

I have purchased so many items from here I can afford to buy from the actual stores, but I prefer pre-loved just something about pre-love items. Because this site offers detailed information on what you're purchasing. It works better than other sites that really don't tell you the details on a bag. I would recommend this site to anyone looking to buy pre-loved items i've purchased from Cartier Chanel and numerous LV pieces as well as Fendi and Saint Laurent all in excellent condition and the prices was very reasonable.

Date of experience: December 8, 2024
North Carolina
1 review
0 helpful votes
Follow Yvonne R.
Unfollow Yvonne R.
Share Review
Report Review

I like how they categorize the bag models for easy reference.

Date of experience: April 10, 2025