Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Krystal D.
Unfollow Krystal D.
Share Review
Report Review

Love the bag
May 23, 2021

The bag is great, a little long to ship otherwise it was good service

Date of experience: May 23, 2021
Florida
2 reviews
0 helpful votes
Follow Cheryl B.
Unfollow Cheryl B.
Share Review
Report Review

Great experience!
May 23, 2021

Easy shopping with great descriptions of products!

Date of experience: May 23, 2021
Washington
1 review
0 helpful votes
Follow Bri B.
Unfollow Bri B.
Share Review
Report Review

Louis Vuitton
May 23, 2021

My experience was great! The purchase was easy and the shipping was incredibly fast. Not to mention how wonderfully my new bag was packaged. I also loved how precise the description of my bag was, the bag was exactly as described. Fantastic overall experience and I will definitely make more purchases from Fashionphile.

Date of experience: May 22, 2021
New Jersey
1 review
0 helpful votes
Follow J W.
Unfollow J W.
Share Review
Report Review

Pleased, yet again!
May 23, 2021

Product in great condition as described. Arrived within given time period. Very satisfied customer!

Date of experience: May 22, 2021
Pennsylvania
1 review
0 helpful votes
Follow Fashion R.
Unfollow Fashion R.
Share Review
Report Review

Super excited
May 23, 2021

I lost my pair of Tom Ford glasses 2 years ago.
I've been searching the net tirelessly to replace them. I finally found them on this site and I couldn't be more pleased.

Date of experience: May 22, 2021
California
1 review
0 helpful votes
Follow Patricia X.
Unfollow Patricia X.
Share Review
Report Review

If you wait long enough, everything shows up on FASHIONPHILE! From the latest collections, to vintage pieces, to hard to find items. 30 days to review, layaway, easy returns! I have an extensive bag collection, most of it has come from FASHIONPHILE.

Date of experience: May 22, 2021
California
2 reviews
0 helpful votes
Follow Ignatio A.
Unfollow Ignatio A.
Share Review
Report Review

Happy customer
May 22, 2021

We love the shopping experience. We miss the nice custom bag that we used to get though.

Date of experience: May 22, 2021
Minnesota
1 review
0 helpful votes
Follow jackie B.
Unfollow jackie B.
Share Review
Report Review

Tiffany bracelet
May 22, 2021

The transaction was simple and easy and If I would choose to return that is also a simple process.

Date of experience: May 22, 2021
New York
1 review
0 helpful votes
Follow Alicia E.
Unfollow Alicia E.
Share Review
Report Review

Fast & Secure Delivery
May 22, 2021
Updated review

Great items! I've been stalking this bag forEVER! Ordering was super easy. A rep calls to verify your purchase before shipment, which I love! With all the scams happening today, it just gives you that extra peace of mind.

Date of experience: May 22, 2021

Great items!
May 11, 2021
Previous review

Great items! I've been stalking this bag forEVER!

Date of experience: May 11, 2021
Canada
1 review
0 helpful votes
Follow Darlene F.
Unfollow Darlene F.
Share Review
Report Review

Saint laurent clutch
May 22, 2021

Fashionphile is my favourite pre loved site for handbags! I have purchased many items & my experience with all my purchases from Fashionphile have exceeded my expectations.

Date of experience: May 22, 2021
California
1 review
0 helpful votes
Follow Kelli F.
Unfollow Kelli F.
Share Review
Report Review

Never Disappoints!
May 22, 2021

Everytime I purchase an item from Fashionphile it is in ever better condition than described. Everything always looks like it's basically brand new even if the rating was very good. I basically only buy my handbags from Fashionphile these days because the selection is incredible & the prices can't be beat.

Date of experience: May 21, 2021
California
1 review
0 helpful votes
Follow Julia I.
Unfollow Julia I.
Share Review
Report Review

Very pleased with all the experience buying and selling. Thanks!

Date of experience: May 21, 2021
Nevada
1 review
0 helpful votes
Follow Jen P.
Unfollow Jen P.
Share Review
Report Review

Chanel mini flap
May 21, 2021

Beautiful bag, packaging was great, but it took a week to ship out.

Date of experience: May 21, 2021
California
1 review
0 helpful votes
Follow Jose J.
Unfollow Jose J.
Share Review
Report Review

A Perfect Gift!
May 21, 2021

I was looking for some Chanel earrings for my wife. Unfortunately they don't have the earrings she liked at the Chanel store, therefore I started to look for them on Fashionphile. What do you know, they had the earrings she liked and at a much better price.

Date of experience: May 21, 2021
Indiana
1 review
0 helpful votes
Follow Kat G.
Unfollow Kat G.
Share Review
Report Review

Love my purchase
May 21, 2021

Easy purchase. Great communication on status of order during processing. Relatively fast delivery. Items look as expected. Love my purse and wallet.

Date of experience: May 21, 2021
Massachusetts
1 review
0 helpful votes
Follow Beth X.
Unfollow Beth X.
Share Review
Report Review

Bvlgari Necklace
May 21, 2021

Experience after purchase was great. It would be nice to have an alert system to let one know when a desired item has been posted.

Date of experience: May 21, 2021
New York
1 review
0 helpful votes
Follow Anita A.
Unfollow Anita A.
Share Review
Report Review

Happy Customer
May 21, 2021

I have purchased a few items from Fashionphile, they never disappoint. Orders are delivered quickly and merchandise is always as described.

Date of experience: May 21, 2021
Pennsylvania
1 review
0 helpful votes
Follow Vanessa A.
Unfollow Vanessa A.
Share Review
Report Review

Pleasant experience
May 21, 2021

I sold a bag and chose to receive site credit. I purchased another bag and it was a smooth transaction.

Date of experience: May 21, 2021
Canada
1 review
0 helpful votes
Follow Joyce K.
Unfollow Joyce K.
Share Review
Report Review

The site is always easy to access and search. Found what I wanted and watched it for a few weeks and when I found the price was right, I purchased it! It was such amazingly quick shipping and arrived within less than a week coming from CA to Toronto, Canada. So impressed during these times too. Payment for duties is easy as well as I get notified through text/email and pay online. I always pre-calculate the amount before buying to know I am actually making a savings vs buying brand new. Never had an issue and packing is always substantial to make sure delivery is smooth and unharmed to the items. Tracking is always on time as well. Would definitely recommend Fashionphile as they have the largest selection with great savings, for the most part.

Date of experience: May 20, 2021
Washington
1 review
0 helpful votes
Follow sophia K.
Unfollow sophia K.
Share Review
Report Review

Good experience
May 21, 2021

I had an overall good experience ordering from here. The wallet I ordered was slightly off in the measurements posted online but nothing too crazy. I would love if they offered a slight discount for first time buyer of the site or something like that.

Date of experience: May 20, 2021