Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
Follow Krisinda H.
Unfollow Krisinda H.
Share Review
Report Review

LV Toiletry 26 bag
May 25, 2021
Updated review

Purchasing this was a pleasure- I got the largest bag for the lowest price and I was even offered the option to use layaway! Pretty darn cool!

Date of experience: May 25, 2021

Purchasing this was a pleasure
May 15, 2021
Previous review

Purchasing this was a pleasure- I got the largest bag for the lowest price and I was even offered the option to use layaway! Pretty darn cool!

Date of experience: May 15, 2021
Kansas
1 review
0 helpful votes
Follow Rachael U.
Unfollow Rachael U.
Share Review
Report Review

Slight Shipping Delay
May 25, 2021

I am overall happy with my experience. After a week of purchasing, my item had not shipped. But after chatting with customer service, they upgraded the shipping to overnight for free to ensure it would make it in the initial shipping timeframe. They definitely redeemed themselves!

Date of experience: May 25, 2021
Texas
1 review
0 helpful votes
Follow Charlotte D.
Unfollow Charlotte D.
Share Review
Report Review

Speedy
May 25, 2021

Good shopping experience, fast shipping. Love the variety of items y'all sell

Date of experience: May 25, 2021
Sophia S. — FASHIONPHILE Rep
over a year old

Thank you Charlotte! We really appreciate your review and are glad you found what you were looking for!

California
1 review
0 helpful votes
Follow Patrice U.
Unfollow Patrice U.
Share Review
Report Review

Love Fashionphile!
May 25, 2021

Great selection, accurate description and photos, with added certainty of authenticity. Flexible return and buy back policy. Highly recommend.

Date of experience: May 25, 2021
Sophia S. — FASHIONPHILE Rep
over a year old

Hi Patrice! We are glad you enjoyed shopping with us! Thank you for taking the time to share your review with us, we really appreciate it!

West Virginia
1 review
0 helpful votes
Follow Anna L.
Unfollow Anna L.
Share Review
Report Review

FASHIONPHILE is super awesome!
May 25, 2021

Fabulous Loewe puzzle at a great price! Beautiful condition,
Hope to find another at the same great price!

Date of experience: May 25, 2021
Sophia S. — FASHIONPHILE Rep
over a year old

Thank you for your review Anna! We are glad you found what you were looking for and hope you enjoy your new Loewe Puzzle bag!

Pennsylvania
1 review
0 helpful votes
Follow Chris A.
Unfollow Chris A.
Share Review
Report Review

Final payment
June 24, 2021
Updated review

I decided to make my final payment with 10 days left on my reserve. When doing so I owed $252.50. Fashionfile's system would not allow me to put in the cents value ans also would not let me round up to the nearest dollar $353.00. Calling customer service they could not explain but processed my payment. But this final payment does not reflect on my PP history for this purchase. Tech service should be notified and problem should be fixed.

Date of experience: May 25, 2021
Lauren L. — FASHIONPHILE Rep
over a year old

Hey Chris, thank you for bringing this to our attention. We have sent it to our tech team and will improve our process in the future!


Final payment
June 23, 2021
Previous review

I decided to make my final payment with 10 days left on my reserve. When doing so I owed $252.50. Fashionfile's system would not allow me to put in the cents value ans also would not let me round up to the nearest dollar $353.00. Calling customer service they could not explain but processed my payment. But this final payment does not reflect on my PP history for this purchase. Tech service should be notified and problem should be fixed.

Date of experience: May 24, 2021
Alabama
1 review
0 helpful votes
Follow Bouchra D.
Unfollow Bouchra D.
Share Review
Report Review

Wonderful experience. Product came on time as mentioned before and in a clean package. No damages nothing.

Date of experience: May 25, 2021
Australia
1 review
0 helpful votes
Follow Francesca B.
Unfollow Francesca B.
Share Review
Report Review

Céline trotteur
May 25, 2021

Excellent shopping service and detailed picture of item. Accurate descriptions and easy payment. Extremely fast shipping. Item was well packed and protected. Very happy with my order.

Date of experience: May 25, 2021
Georgia
1 review
0 helpful votes
Follow Isabelle F.
Unfollow Isabelle F.
Share Review
Report Review

Love it
May 25, 2021

Product as described. Well packaged and shipping was supper fast

Date of experience: May 24, 2021
Pennsylvania
1 review
0 helpful votes
Follow Maryn Y.
Unfollow Maryn Y.
Share Review
Report Review

First time using Fashionphile
May 24, 2021

After scouring the internet, I found that Fashionphile has the best inventory, price points, and seems to be trustworthy. I felt most comfortable buying from this reseller. I love that they notify you of price changes on items you follow. I pulled the trigger on my first handbag and my confirmation said it would ship it 1-3 days. After 4 days I still hadn't received a shipping update, so I started to grow concerned. I called customer service and they checked on my order, apologized for the delay, and sent it out next day. Overall it was a good experience.

Date of experience: May 24, 2021
New York
1 review
0 helpful votes
Follow Chekoya B.
Unfollow Chekoya B.
Share Review
Report Review

Amazing
May 24, 2021

I love love love my bag. It's literally a brand new bag for half the price. The fast shipping everything was just amazing. Thank you fashion pile!

Date of experience: May 24, 2021
Kentucky
1 review
0 helpful votes
Follow Deb B.
Unfollow Deb B.
Share Review
Report Review

Great purchase
May 24, 2021

The item can add described... She's beautiful! Thanks for the prompt service

Date of experience: May 24, 2021
Pennsylvania
1 review
0 helpful votes
Follow Amanda P.
Unfollow Amanda P.
Share Review
Report Review

Great bag!
May 24, 2021

Bag is exactly as described, Super fast shipping, beautiful packaging... I will shop here again!

Date of experience: May 24, 2021
Canada
1 review
0 helpful votes
Follow Ruby R.
Unfollow Ruby R.
Share Review
Report Review

Love my Purchase!
May 24, 2021

I received my order in perfect condition. Delivery took less than a week. I highly recommend this shop!

Date of experience: May 24, 2021
New York
1 review
0 helpful votes
Follow Lenora V.
Unfollow Lenora V.
Share Review
Report Review

Slippers were in perfect condition and came in very fast

Date of experience: May 23, 2021
Pennsylvania
1 review
0 helpful votes
Follow Tricia F.
Unfollow Tricia F.
Share Review
Report Review

Fast shipping and nicely packaged.
Item as described.

Date of experience: May 23, 2021
Connecticut
1 review
0 helpful votes
Follow Anonymous Y.
Unfollow Anonymous Y.
Share Review
Report Review

Great Service
May 24, 2021

Spoke with a representative on the phone while purchasing and they were very helpful.

Date of experience: May 23, 2021
Uruguay
1 review
1 helpful vote
Follow Agustin V.
Unfollow Agustin V.
Share Review
Report Review

Prices are high and service quality is low. I requested a manager contacted me, they never did and I spnt more than 80 K in a year...

Date of experience: May 23, 2021
Vermont
1 review
0 helpful votes
Follow Nicole U.
Unfollow Nicole U.
Share Review
Report Review

Review 23 420 rasta louis
May 23, 2021

After a week of not hearing from y'all, i called and spoke with a rep & they expressed shipped my packaged!

Date of experience: May 23, 2021
New Jersey
1 review
0 helpful votes
Follow Wendi L.
Unfollow Wendi L.
Share Review
Report Review

Disappointed
May 23, 2021

I am hugely disappointed with the purse I purchased. It looks like the bag was cut then re-sewn on both sides of the zipper. Also, the strap is very discolored. Unfortunately, I removed the tags so I cannot return it.

Date of experience: May 23, 2021