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FASHIONPHILE

4.8

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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41,329 reviews

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California
1 review
0 helpful votes
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Excellent.
October 31, 2021

The item was exactly as described. I will buy more things from here and recommend it to my family and friends.

Date of experience: October 31, 2021
Florida
1 review
0 helpful votes
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Very happy with everything! Beautiful necklace and very hard to find came in beautiful packaging.

Date of experience: October 30, 2021
Massachusetts
1 review
0 helpful votes
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Thank you!
October 30, 2021

Great experience, very helpful. Was very nice when I had contacted them about my bag. They did everything to accommodate to make sure I had a great experience.

Date of experience: October 30, 2021
Illinois
1 review
0 helpful votes
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Flawless Execution
October 29, 2021

I made my first purchase on FashionPhile and also took advantage of their ‘reserve' option. After my final payment my shoes were shipped out that same day. My product is perfect and as expected! They were packaged impressively too! I will certainly do business with them again.

Date of experience: October 29, 2021
New York
1 review
0 helpful votes
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Beautiful authentic Bag
October 29, 2021

Love the bag. Like new and real Gucci but much smaller than indicated from pictures. That was my only issue.

Date of experience: October 29, 2021
Arizona
1 review
0 helpful votes
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Love my new bag!
October 29, 2021

Great condition. Exactly as listed. Came very quickly.

Date of experience: October 29, 2021
Mississippi
2 reviews
0 helpful votes
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Love the Chanel Espadrilles
October 29, 2021

I received them as described and they are perfect.

Date of experience: October 29, 2021
Canada
1 review
0 helpful votes
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Great experience
October 28, 2021

It's my fourth purchase here, the items are high quality. Beautiful ring, super fast shipping and excellent customer service.

Date of experience: October 28, 2021
Texas
1 review
0 helpful votes
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Excellent
October 28, 2021

Awesome, everything happened the way FASHIONPHILE explained it would. My purchase experience was better than I anticipated. Love my Chanel purse, everything I thought it would be and more. Would definitely recommend and buy from FASHIONPHILE again.

Date of experience: October 28, 2021
New York
1 review
1 helpful vote
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WORST CUSTOMER SERVICE
November 26, 2021

WORST CUSTOMER SERVICE EXPERIENCE EVER. I highly, highly recommend moving away from this platform. First, I had to email few times to find out if my return was made (after waiting for 3 weeks). I got a response back that they cannot refund it to me since I'm "missing" a tag. I told them there was no tag from the beginning and the product is obviously in an original condition. Then there was no response, so I had to call them and ask. They kept saying they'll try to give me an "answer" before the day ends for 3 straight days. I had to chase them down every lunch time for three consecutive days and today, STILL no response. It's a Chanel sandal that's worth more than $2000. I have never experienced this much unpleasant and time wasting online shopping. Please save yourself from this kind of hassle.

Date of experience: October 27, 2021
New York
1 review
0 helpful votes
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SOOOO HAPPY
October 26, 2021

I'm very satisfied with my item. Fashionphile never disappoints.

Date of experience: October 26, 2021
California
1 review
0 helpful votes
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Great
November 23, 2021

Fast shipping, nice packaging, good price, wide selection of products and great deals!

Date of experience: October 24, 2021
Arizona
1 review
0 helpful votes
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Hermes Purchase
October 23, 2021

Came exactly as how described and shipped/delivered fast!

Date of experience: October 23, 2021
Indiana
1 review
0 helpful votes
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Kinda disappointed
November 22, 2021

My overall experience was fast and for the most part good, but I wish it would have stated how heavy the straps are on this bag! I am thinking of returning it.

Date of experience: October 22, 2021
Georgia
1 review
0 helpful votes
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Awesome!
October 22, 2021

I received my order less than 24hrs after I placed it, it was in better condition than described and the packaging was even more fun than if I'd gotten it new from a vendor. The 1 year 75% buy back option also makes me feel more confident about the purchase in case it no longer meets my needs or I just get bored!

Date of experience: October 22, 2021
California
1 review
1 helpful vote
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Gorgeous bags
October 20, 2021

Very pleased with Fashionphile! Several bags look brand new. I love what's there. Unique styles, colors, & bags that are discontinued, and hard to find. Just what I am looking for, and the prices that I am looking for. I have used their reserve program numerous times as well, and it works out great for me. I am a longtime Fashionphile shopper, and seller, and will continue to do so. My favorite place for designer bags. I receive so many compliments on my purchases. Great company!

Date of experience: October 19, 2021
New Jersey
1 review
0 helpful votes
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Shipping
November 19, 2021

Although there was no problem with the package, what caused me a bad experience was from UPS, I was home on the delivery day but I didn't see the ups employee come to my house to deliver. I ended up going to a pickup point to get my package, which wasted extra time and money.It took me ten days to get my package.

Date of experience: October 19, 2021
Ohio
1 review
0 helpful votes
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LV V tote
October 19, 2021

This was my first experience and it was great! The bag is gorgeous and is in perfect condition!

Date of experience: October 19, 2021
New York
1 review
0 helpful votes
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A happy customer
October 19, 2021

Very happy with my purchase and the overall experience! Thank you.

Date of experience: October 19, 2021
Hawaii
1 review
0 helpful votes
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Very Happy!
October 17, 2021

I bought this watch for my wife, for her birthday. Aside from the fast delivery after purchase- the quality and condition of the watch exceeded our expectations.

Date of experience: October 16, 2021