Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Got it, brand new with authentication card and dust bag from fashionphile and Marc Jacobs.
My Gucci bag arrived very quickly. The bag is just as described!
I'll start by saying that I like the purse i got. I am only disappointed that some of its flaws were not disclosed on the listing though. I've never purchased through this platform and one of the reasons i was comfortable doing so was their return policy (30 day refund). It was my mistake for not reading the small print; they do charge a 10% return fee, you pay for the shipment back and you have to have the tags on, otherwise the item is not eligible. Buyer Beware.
My purse overall looked like it was presented and i knew what to look for as far as the disclosed flaws, however, a few days after i received it i noticed that the handles were separating. Considering the high price tag, i would have appreciated having all flaws disclosed before i purchased it.
My bag was immaculate! Just as described. I used the payments which was perfect for me. I will be a returning customer.
(PS - already received compliments!)
My handbag is gorgeous and looks brand new. Better than expected
I recently purchased YSL espadrilles and they are exactly as listed and in perfect condition. Thank You! This was my 3rd purchase from Fashion File and I'm very pleased with the accuracy of the listings, quality and selection of items and speed of delivery.
Great bag, super fast shipping, arrived in two days. Nicely packaged too
Fast shipping and its like new condition, looks like it was never used... Its a perfect summer bag
Fashionphile shipped super fast as usual, they about about that! I'm not sure if it's because of the volume of things they sell, but the attention to the details of the bags can be lacking. The Chanel mini in so black that I ordered had some food or something stuck in the bag. Maybe it's easily wiped off, but spending $6500 for a bag with food remnants did not sit well with me.
Good experience, came quickly and I love the size of the purse. Thank you so much!
I received my order, it's so nice, I am pleased and very happy. The order came in a very decent time. All positive! Thank you!
I got an amazing deal on this Gucci Belt so that was the great part. However, I called left messages. Sent them messages via messenger, via every way possible asking them to hold off on shipping the belt do to us being out of town. To make matters worse 8 never received an email saying the belt was being shipped. I checked the website and it had been shipped. At this point, I had two missed deliveries and I tried to get UPS to hold it at their location but that wasn't an option due to the way it was sent (signature requested). Luckily, I caught the UPS man on the 3rd attempt and was able to get him via our ring camera to deliver it to my neighbor. If not, it would have been sent back to fashionphile. There needs to be more shopping options for buyers. Not everyone is home all day and able to sign for a package.
Excellent service. Will recommend to friends and family.
Your items are always on point and description on wear and tear is good. Very happy with my purchase.
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory

