Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Juliana U.
Unfollow Juliana U.
Share Review
Report Review

Amazing
April 16, 2022

Perfect condition YSL bag at almost half price. Great customer service too

Date of experience: April 16, 2022
Maryland
1 review
0 helpful votes
Follow KIM T.
Unfollow KIM T.
Share Review
Report Review

Excited About My Next Find!
April 16, 2022

I found my dream bag on the site. The bag was delivered within 2 days and wrapped like a special occasion Gift! Customer service is friendly and first rate. Handled all my questions and concerns.

Date of experience: April 16, 2022
California
1 review
0 helpful votes
Follow Nita D.
Unfollow Nita D.
Share Review
Report Review

Very Happy
April 16, 2022

Love the bag. Removed the quite big and heavy padlock, nonetheless, I love the bag.

Date of experience: April 16, 2022
Oregon
1 review
0 helpful votes
Follow Antonia Y.
Unfollow Antonia Y.
Share Review
Report Review

Fendi bag
May 16, 2022

Customer service is great however the description on the Fendi bag that I ordered was not as expected. The inside of the bag was sticky the bottom of the bag The stitching was coming undone. I wasn't happy with the Fendi bag

Date of experience: April 15, 2022
Texas
1 review
0 helpful votes
Follow Dallas U.
Unfollow Dallas U.
Share Review
Report Review

Beautiful bag!
April 15, 2022

I'm so happy with my purchase. The quality and condition is exactly as described, I got my bag in like-new condition for 20% less than I would have paid in store (and using a trade in credit)!

Date of experience: April 15, 2022
Florida
1 review
0 helpful votes
Follow Simy H.
Unfollow Simy H.
Share Review
Report Review

Great bag!
April 15, 2022

Purchasing the bag was easy and fast. No complaints. Upon arrival the bag it's a bit larger than my usual size but nevertheless beautiful.

Date of experience: April 15, 2022
California
1 review
0 helpful votes
Follow Tricia W.
Unfollow Tricia W.
Share Review
Report Review

Great, very reliable.
April 15, 2022

I don't like how you can't ask them questions about the item, but what I purchased was as described. And their packaging was so nice, and their shipping was super fast I literally got it within a couple days of purchasing. Overall they are fast and very reliable!

Date of experience: April 15, 2022
New York
1 review
0 helpful votes
Follow Cara N.
Unfollow Cara N.
Share Review
Report Review

New C Bag
April 15, 2022

Exactly as described. Loved it. Arrived quickly. Will order again.

Date of experience: April 15, 2022
New York
1 review
0 helpful votes
Follow B M.
Unfollow B M.
Share Review
Report Review

YSL
May 15, 2022

Color was lighter than expected. Needed a darker grey color.

Date of experience: April 15, 2022
Massachusetts
1 review
0 helpful votes
Follow Annie B.
Unfollow Annie B.
Share Review
Report Review

Fendi watch
April 15, 2022

An easy purchase. Purchased on 4/11 - received item 4/13.

Date of experience: April 14, 2022
Georgia
1 review
0 helpful votes
Follow Rachel T.
Unfollow Rachel T.
Share Review
Report Review

Looks like the pictures!
April 14, 2022

I ordered a small bag for summer from the site. There were plenty of pictures provided and the bag looks just the same in person! So pleased with my urchase

Date of experience: April 14, 2022
Illinois
1 review
0 helpful votes
Follow Karen U.
Unfollow Karen U.
Share Review
Report Review

Sooo niceeee
April 14, 2022

Really good experience and easy and its really good describe and the wallet looks like new im really suprice as how good it looks tbh

Date of experience: April 14, 2022
South Carolina
1 review
0 helpful votes
Follow Pat L.
Unfollow Pat L.
Share Review
Report Review

Exceeded Expectations.
April 14, 2022

My daughter recommended finding the red Chanel backpack on Fashionphile (She is more familiar with this site). She knew I had been looking for something much like this bag. I really appreciate and trust my daughter's recommendation. When the bag arrived, I was very pleased with the condition of the bag and the fact that the authenticity card was included. Looking fwd to wearing her well.

Date of experience: April 14, 2022
California
1 review
0 helpful votes
Follow Audrey P.
Unfollow Audrey P.
Share Review
Report Review

Fantastic!
April 14, 2022

The ordering experience was simple, the product received was better than described and the presentation when received made purchasing from them fun!

Date of experience: April 14, 2022
California
1 review
0 helpful votes
Follow Joe L.
Unfollow Joe L.
Share Review
Report Review

Order Received
April 13, 2022

Product and service was amazing. Everything I expected

Date of experience: April 13, 2022
Texas
1 review
0 helpful votes
Follow Shannon F.
Unfollow Shannon F.
Share Review
Report Review

INCREDIBLE quality!
April 13, 2022

My first Fashionpile experience - easy checkout, quick shipping, and a GORGEOUS new bag for my collection!

Date of experience: April 13, 2022
Maine
1 review
0 helpful votes
Follow Regan X.
Unfollow Regan X.
Share Review
Report Review

Great
April 13, 2022

Fast shipping great condition my friend was very happy with her gift :)

Date of experience: April 13, 2022
California
1 review
0 helpful votes
Follow Ana E.
Unfollow Ana E.
Share Review
Report Review

Great purchase
April 13, 2022

Received my shoes within days and they are beautiful

Date of experience: April 13, 2022
New York
1 review
0 helpful votes
Follow Ava N.
Unfollow Ava N.
Share Review
Report Review

My favorite luxury resale site
April 13, 2022

Fashionphile's items in my experience have always arrived as presented on the site, very fast shipping and great customer service! They have great assortment of products and pricing.

Date of experience: April 13, 2022
Florida
1 review
0 helpful votes
Follow B S.
Unfollow B S.
Share Review
Report Review

As expected
April 12, 2022

Came quick and as described! My first purchase from Fashionphile was a success.

Date of experience: April 12, 2022