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FASHIONPHILE

4.8

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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41,329 reviews

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West Virginia
1 review
0 helpful votes
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Picture & actual merchandise
May 23, 2022

Not happy with merchandise it looked better in picture than when I received it

Date of experience: April 23, 2022
Hawaii
1 review
0 helpful votes
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Simply amazing
April 23, 2022

Got item as described very pleased! I can't wait to shop here again

Date of experience: April 22, 2022
Canada
1 review
0 helpful votes
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Good service,
April 23, 2022

First time I bought a bag. The bag is exactly I wanted. Thanks you

Date of experience: April 22, 2022
Philippines
1 review
0 helpful votes
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Item received
April 23, 2022

Item received in less than a week and in good condition. Thank you!

Date of experience: April 22, 2022
California
1 review
0 helpful votes
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Very impressed by bag condition
April 23, 2022

More than I expected honestly, the bag condition was listed as "very good" I'd say it's in excellent condition - no smell, lovely leather the scratches are very minor barely noticeable. Beautiful packaging too. It was my first time buying pre loved and I was quite sceptical. Now I'm very open to exploring the market more

Date of experience: April 22, 2022
Texas
1 review
0 helpful votes
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Fantastic
April 22, 2022

Easy experience great support fast delivery. Genuine authentic piece was delivered as described in excellent condition. Beautiful zip wallet. I'm in love and would recommend the site to friends and family

Date of experience: April 22, 2022
Illinois
1 review
0 helpful votes
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Good deal
April 22, 2022

The bag is in "good" condition as noted in the description. There was some color bleed onto the white that I think they could have better described/pictured. Overall I am happy with my purchase and have already received many compliments. I think I received a very fair price for the bag and it's condition. I will be a return customer.

Date of experience: April 22, 2022
Arizona
1 review
0 helpful votes
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Great purse. Bad delivery
April 22, 2022

The purse itself is great, as described. The deliver… not so much. They did not ask for sunbathe and the tape was broken/ripped.

Date of experience: April 22, 2022
New York
1 review
0 helpful votes
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Great Chanel purchase
April 22, 2022

Easy to buy and thorough checks for safety. No issues. Purse was as shown

Date of experience: April 22, 2022
California
1 review
0 helpful votes
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5
April 22, 2022

Items delivered promptly and well packed. Will definitely buy again

Date of experience: April 22, 2022
Iowa
1 review
2 helpful votes
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I recently order a red Chanel rectangular mini flap bag. I own a new black lamb skin Chanel mini flap so I am vey familiar with the bag. It was quite a bit over retail, but listed as giftable condition, and I knew it would be impossible to find this bag at a boutique. I knew the minute that I took the bag out of the dust bag that it was fake. This purse was made of plastic or vinyl and had a horrible chemical smell. The inside was as bad as the outside of the bag. The quilts were not puffy, they were wrinkled and had dents in them. This bag was a bad fake. I took photos of my real Chanel bag next to this cheap fake and the difference is remarkable. Fashionphile's response was that they stand behind their authenticators. I suspect that no authenticator actually saw this bag. I have sent the bag back but would like for Fashionphile to admit they made a mistake and sent me a cheap Chanel replica! I will never buy from them again. They will sell expensive replicas and they do not take responsibility for their mistakes.

Date of experience: April 22, 2022
Canada
3 reviews
4 helpful votes
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They hide flaws
May 22, 2022

I spoke with a personal shopper to review my bag closely to ensure that the description and photos online were accurate. When speaking a personal shopper I asked them to examine all four of the corners on this bag and let me know if they were pristine or scuffed etc. They said that all four corners were immaculate. I was shocked to see that two of the corners were awfully chewed up upon receipt of the bag. This is something I would have spotted right away if I were in a store. Their photos online are deceiving and they lie about the condition.

Date of experience: April 22, 2022
California
1 review
0 helpful votes
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Amazing!
April 22, 2022

Shopping experience fast and easy. The item arrived faster than expected.

Date of experience: April 21, 2022
New York
1 review
0 helpful votes
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Nice bag looks as shown
April 21, 2022

Nice bag, easy service, looks as shown. Would recommend

Date of experience: April 21, 2022
New Jersey
1 review
0 helpful votes
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Thank You
April 21, 2022

You guys are great keep up the good work. Look forward to doing business with you again in the near future.

Date of experience: April 21, 2022
California
1 review
0 helpful votes
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Beautiful just as seen in picture
April 21, 2022

Wonderful experience. Very easy and fast process. Scarf was received in new condition just as stated in description.

Date of experience: April 21, 2022
Illinois
1 review
0 helpful votes
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Everything better than described
April 21, 2022

The entire purchase process was fantastic. The items were beautiful and better than described. The packaging gave me a true unboxing experience. I will definitely be purchasing with you again.

Date of experience: April 21, 2022
Michigan
1 review
0 helpful votes
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Amazing and perfect - thank you!
April 21, 2022

Everything was as described and completed quickly.
Thank you

Date of experience: April 21, 2022
District of Columbia
1 review
0 helpful votes
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What I love about Fashionphile
April 21, 2022

The bag is in a good condition like a description that show on the website!
Recommend!

Date of experience: April 21, 2022
Tennessee
1 review
0 helpful votes
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It was a great experience! I was a little uneasy about it at first. Not knowing what to expect. But, Bag was beautiful! It was an easy purchase and they shipped it fast. I will shop with them again.

Date of experience: April 21, 2022