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FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
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Price snd product is best in the market but the customer service is very unsatisfactory… not very friendly snd responsive.
Incredibly fast delivery! So happy with the product. Exactly as described in the listing.
Received item in two days. Bag was in excellent condition. Look so forward to ordering other items from this site and buyer.
The selections and prices were great. I found exactly what I wanted and the rest of the process was easy and fast!
Fashionphile sold me a Chanel bag that is severely discoloured, but in the description, it's described as excellent with creases and faint corner wears that there is no mentioning of discolouration at all. The bag was sold for $4650 and there was another $750 of taxes on it as I had to ship it to Australia. You also can't see the discolouration from fashionphile pictures as they were taken from an angle that makes it look all black.
I tried to purchase something from fashionphile and they have charged my card without processing a transaction. I have posted my cc transaction and profile at fashionphile. I think the worst part is that their customer service did not try to resolve the issue, the name of the customer service officer is Dania, and the generally attitude was we don't really care. 15 emails were sent and exchanged over two weeks and there was no outcome, they basically just sat on it without acknowledging there is a system issue, compliance issue, a breach of consumer laws and they shouldn't be taking money from their customers without providing a product or transaction.
Their items are always better than they rate them. Customer service very helpful and fast shipping. Overall a great company. Btw don't waste ur time or money with the Real Real!
Loved the earrings. They were perfect condition and better than expected. Love the FASHIONPHILE oak again as well!
Ordered this for daughter's significant other for graduation from business school. Easy ordering and quick delivery. Recipient thrilled.
Would have been nice to have gift card enclosure option
Item was in better condition than I expected, the only down side was that I didn't receive the shoes in its OG box or dust bag, other wise shoes are in excellent condition and look sharp, thank you so much guys!
I received my chloe handbag and it was prestine! I love it i immediately changed all my stuff over and even wore it to church this sunday. Thank you i have told everyone and i am already in the works to purchase another!
I was looking to buy a small wallet gently used or new with tag in good price and different brands, i looked in many websites, but finely i choose thats one in yours.
It was a good experience that i buy some thing just like new. Thanks
The scratches on the leather strap on the front of the bag was slightly more noticeable in person than how it looked in the photos. Regardless, still very happy with my pre-loved purchase so still giving it 5 stars!
It's always great. I know I can trust the authenticity and and the condition as they say it is.
Just as the title says. I had a great experience! Customer service was fantastic and I absolutely love what I bought. Personal shopper to answer questions and send pics of the item was very helpful.
It was promptly shipped to me and it was in almost new condition as described. Loved everything about it. But i took off one star because,
I found out the "exact" same bag I bought was only $80 more expensive to purchase at the shop brand new, in stock. So I thought it wasn't priced fairly. It was my fault I should have checked before purchase.
I could've returned it but I kept it anyway cuz I loved it anyway!
Packaging was amazing and the bag I ordered was even better then I expected! So happy with my order!
Great customer service, great quality bag, great cost
My wallet was described as excellent condition and it was exactly that when I received it. It was my first time purchasing pre loved and I do not regret it. I love my Chanel wallet.
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory


Hey Janet, we are sorry to hear that you aren't in love with your purchase and that it didn't meet your expectations. We pride ourselves on the transparency of our listings, so we take things like this very seriously. It looks like you were able to settle this with our Client Service team. Should you need anything don't hesitate to reach out [email protected]