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FASHIONPHILE

4.8

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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41,329 reviews

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Texas
1 review
0 helpful votes
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Better than what I was expecting
April 28, 2022

Price snd product is best in the market but the customer service is very unsatisfactory… not very friendly snd responsive.

Date of experience: April 28, 2022
Massachusetts
1 review
0 helpful votes
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Gucci
April 28, 2022

Incredibly fast delivery! So happy with the product. Exactly as described in the listing.

Date of experience: April 28, 2022
New Jersey
1 review
0 helpful votes
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Simply Beautiful
April 28, 2022

Received item in two days. Bag was in excellent condition. Look so forward to ordering other items from this site and buyer.

Date of experience: April 28, 2022
Georgia
1 review
0 helpful votes
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Excellent Service
April 28, 2022

The selections and prices were great. I found exactly what I wanted and the rest of the process was easy and fast!

Date of experience: April 28, 2022
California
1 review
0 helpful votes
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Van Cleef earings
April 28, 2022

Fast & Easy process
Safe & secure especially when ordering online

Date of experience: April 28, 2022
Australia
3 reviews
22 helpful votes
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Sold faulty bag that does not match description
May 28, 2022
Updated review

Fashionphile sold me a Chanel bag that is severely discoloured, but in the description, it's described as excellent with creases and faint corner wears that there is no mentioning of discolouration at all. The bag was sold for $4650 and there was another $750 of taxes on it as I had to ship it to Australia. You also can't see the discolouration from fashionphile pictures as they were taken from an angle that makes it look all black.

Date of experience: April 27, 2022
Lauren L. — FASHIONPHILE Rep
over a year old

Hey Janet, we are sorry to hear that you aren't in love with your purchase and that it didn't meet your expectations. We pride ourselves on the transparency of our listings, so we take things like this very seriously. It looks like you were able to settle this with our Client Service team. Should you need anything don't hesitate to reach out [email protected]


I tried to purchase something from fashionphile and they have charged my card without processing a transaction. I have posted my cc transaction and profile at fashionphile. I think the worst part is that their customer service did not try to resolve the issue, the name of the customer service officer is Dania, and the generally attitude was we don't really care. 15 emails were sent and exchanged over two weeks and there was no outcome, they basically just sat on it without acknowledging there is a system issue, compliance issue, a breach of consumer laws and they shouldn't be taking money from their customers without providing a product or transaction.

Date of experience: July 26, 2021
New Jersey
2 reviews
1 helpful vote
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Great reseller
April 28, 2022

Their items are always better than they rate them. Customer service very helpful and fast shipping. Overall a great company. Btw don't waste ur time or money with the Real Real!

Date of experience: April 27, 2022
New York
1 review
0 helpful votes
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Chanel turnlock earrings
April 26, 2022

Loved the earrings. They were perfect condition and better than expected. Love the FASHIONPHILE oak again as well!

Date of experience: April 25, 2022
Georgia
1 review
0 helpful votes
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Very happy gift recipient
April 25, 2022

Ordered this for daughter's significant other for graduation from business school. Easy ordering and quick delivery. Recipient thrilled.
Would have been nice to have gift card enclosure option

Date of experience: April 25, 2022
Arizona
1 review
0 helpful votes
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Amazing!
April 24, 2022

Item was in better condition than I expected, the only down side was that I didn't receive the shoes in its OG box or dust bag, other wise shoes are in excellent condition and look sharp, thank you so much guys!

Date of experience: April 24, 2022
Ohio
1 review
0 helpful votes
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Awesomely awesome purse
April 24, 2022

I received my chloe handbag and it was prestine! I love it i immediately changed all my stuff over and even wore it to church this sunday. Thank you i have told everyone and i am already in the works to purchase another!

Date of experience: April 24, 2022
California
1 review
0 helpful votes
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Perfect
April 24, 2022

Fast shipping. Package was pack nicely and careful. The bag is beautiful. Love it

Date of experience: April 24, 2022
Bahrain
1 review
0 helpful votes
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Good wallet
April 24, 2022

I was looking to buy a small wallet gently used or new with tag in good price and different brands, i looked in many websites, but finely i choose thats one in yours.
It was a good experience that i buy some thing just like new. Thanks

Date of experience: April 24, 2022
California
1 review
0 helpful votes
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Almost perfect
April 24, 2022

The scratches on the leather strap on the front of the bag was slightly more noticeable in person than how it looked in the photos. Regardless, still very happy with my pre-loved purchase so still giving it 5 stars!

Date of experience: April 23, 2022
Virginia
1 review
0 helpful votes
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I love buying from Fashionphile
April 23, 2022

It's always great. I know I can trust the authenticity and and the condition as they say it is.

Date of experience: April 23, 2022
North Carolina
1 review
0 helpful votes
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Excellent service and product
April 23, 2022

Just as the title says. I had a great experience! Customer service was fantastic and I absolutely love what I bought. Personal shopper to answer questions and send pics of the item was very helpful.

Date of experience: April 23, 2022
New York
1 review
0 helpful votes
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It was promptly shipped to me and it was in almost new condition as described. Loved everything about it. But i took off one star because,
I found out the "exact" same bag I bought was only $80 more expensive to purchase at the shop brand new, in stock. So I thought it wasn't priced fairly. It was my fault I should have checked before purchase.
I could've returned it but I kept it anyway cuz I loved it anyway!

Date of experience: April 23, 2022
Illinois
1 review
0 helpful votes
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Even better than expected!
April 23, 2022

Packaging was amazing and the bag I ordered was even better then I expected! So happy with my order!

Date of experience: April 23, 2022
Texas
1 review
0 helpful votes
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Prada Bag
April 23, 2022

Great customer service, great quality bag, great cost

Date of experience: April 23, 2022
Virginia
1 review
0 helpful votes
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Lovely Little Wallet
April 23, 2022

My wallet was described as excellent condition and it was exactly that when I received it. It was my first time purchasing pre loved and I do not regret it. I love my Chanel wallet.

Date of experience: April 23, 2022