Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Julie G.
Unfollow Julie G.
Share Review
Report Review

Mother's Day
May 10, 2024

It was super easy to navigate and find a good gift for my mom!

Date of experience: April 29, 2024
California
1 review
0 helpful votes
Follow Ashley N.
Unfollow Ashley N.
Share Review
Report Review

Easy breezy
May 9, 2024

This process didn't take long. I like that they have a rating for the bag based on their guidelines and validate the item beforehand. The purchase process was easy. The item arrived in nice condition and on time.

Date of experience: April 29, 2024
Alabama
1 review
0 helpful votes
Follow Miss Jo N.
Unfollow Miss Jo N.
Share Review
Report Review

Satisfied shopper
May 9, 2024

Packaging was great
Shipping was satisfactory
Item arrived as described

Date of experience: April 29, 2024
California
1 review
0 helpful votes
Follow Denise K.
Unfollow Denise K.
Share Review
Report Review

Recent Birkin purchase
May 9, 2024

Very trustworthy! The Birkin I ordered was in Excellent condition and as represented. Unfortunately, the 25 bag was too small but I am returning it for a 30. Can't wait to receive it!

Date of experience: April 28, 2024
Pennsylvania
1 review
0 helpful votes
Follow Jacki M.
Unfollow Jacki M.
Share Review
Report Review

Great experience
May 9, 2024

I enjoy how thorough Fashionphile is in their descriptions. The bag arrived and was in better condition than described. I do think that pricing could be more competitive though.

Date of experience: April 28, 2024
Canada
1 review
0 helpful votes
Follow Fiona H.
Unfollow Fiona H.
Share Review
Report Review

Love Fashionphile!
May 9, 2024

Easy to purchase what I wanted. Incredible quality! Flawless!

Date of experience: April 28, 2024
Colorado
1 review
0 helpful votes
Follow Amanda B.
Unfollow Amanda B.
Share Review
Report Review

Good experience!
May 9, 2024

The condition and pictures accurately described the handbag I purchased. It shipped within 2 business days and was delivered on a Saturday (after it was delayed by UPS) which I appreciated.

Date of experience: April 28, 2024
New York
1 review
0 helpful votes
Follow Malica X.
Unfollow Malica X.
Share Review
Report Review

Great buy!
May 8, 2024
Updated review

Denim speedy was in great condition & its looks almost new.

Date of experience: April 28, 2024

Great products
September 9, 2021
Previous review

Great products

Date of experience: September 9, 2021
Texas
1 review
0 helpful votes
Follow Rita U.
Unfollow Rita U.
Share Review
Report Review

Accurately described.
May 8, 2024

My bag was accurately described and a great value.

Date of experience: April 28, 2024
New York
1 review
0 helpful votes
Follow Betty G.
Unfollow Betty G.
Share Review
Report Review

Love shopping from this site.
May 8, 2024
Updated review

Great selection. Love the built in free shipping. Bring back free returns!

Date of experience: April 28, 2024

Site easy to navigate and use
February 4, 2023
Previous review

Site easy to navigate and use.

Date of experience: February 4, 2023
Tennessee
1 review
0 helpful votes
Follow Natalia P.
Unfollow Natalia P.
Share Review
Report Review

Mostly happy
May 8, 2024

Third time using the site and like it. I feel like after spending hundred to thousands on an item, returns should be free of charge.

Date of experience: April 27, 2024
Tennessee
1 review
0 helpful votes
Follow Kathy X.
Unfollow Kathy X.
Share Review
Report Review

I enjoyed shopping experience with Fashionphile. Many luxury handbags to choice from at a good price.

Date of experience: April 27, 2024
Washington
1 review
0 helpful votes
Follow Sarah L.
Unfollow Sarah L.
Share Review
Report Review

Looks great!
May 8, 2024
Updated review

The first time I bought a bag, it had wear on it that wasn't disclosed. I was able to return that bag for a refund. This is my second bag and it's much better, the glazing looks good. Only thing is that it has a bit of a cherry smell from its former owner.

Date of experience: April 27, 2024

Bag had cracked canvas and glazing, which wasn't advertised
February 23, 2024
Previous review

I picked this bag over others on other sites, even though it was close to current retail for a 2017 bag, because this was the only one listed without mention of cracked canvas which is irreparable, and cracked glazing. The photos of areas of concern were out of focus or cropped, but it was listed as Excellent condition with only scratches on hardware, no mention of the other faults. Unfortunately it arrived with those blurred and cropped areas showing canvas tears and glazing separating clearly from the canvas. It feels like those areas were purposely hidden from the photos... now I have to post 15 bucks just to return an item that wasn't as described, and thus was my first time buying from Fashionphile. A bummer.

Date of experience: February 15, 2024
New York
1 review
0 helpful votes
Follow New V.
Unfollow New V.
Share Review
Report Review

The handbag I bought is lovely, in great condition as described!

Date of experience: April 27, 2024
Minnesota
1 review
0 helpful votes
Follow Mani W.
Unfollow Mani W.
Share Review
Report Review

Discounted Elegancy
May 8, 2024

Transparent and quick process. Item was fully described and adequately received. First time experience that proved to be worthwhile.

Date of experience: April 27, 2024
New Jersey
1 review
0 helpful votes
Follow New V.
Unfollow New V.
Share Review
Report Review

Beautiful bag. Easy checkout.
May 8, 2024

Navigating the website was easy. Checkout was super simple. Package arrived on time and item purchased was even better in person!

Date of experience: April 27, 2024
Georgia
1 review
0 helpful votes
Follow Michael K.
Unfollow Michael K.
Share Review
Report Review

Louis Vuitton Preowned
May 8, 2024

Smooth transaction and multiple LV choices to select from!

Date of experience: April 27, 2024
California
1 review
0 helpful votes
Follow Sandra K.
Unfollow Sandra K.
Share Review
Report Review

No receipt or paperwork.
May 7, 2024

I received the package with only the authentication tag attached on the bag. The tag that if you remove, the bag can't be returned. However, I did not get an envelope with receipt or any other Fashionphile paperwork not sure if this is new thing. Overall, my experience was good item delivered right away and the item was in better condition than described which is a plus. I'm giving 4 stars because of the missing receipt and authentication card.

Date of experience: April 27, 2024
Pennsylvania
2 reviews
0 helpful votes
Follow Mary H.
Unfollow Mary H.
Share Review
Report Review

Love the bracelet
May 7, 2024
Updated review

All around, it was a great transaction. Packaging is done beautifully, unlike other sites that send you items in crumbled-up packaging

Date of experience: April 27, 2024

David from card services helped meTremendously
June 10, 2021
Previous review

David from card services helped me
Tremendously

Date of experience: June 10, 2021
Virginia
1 review
0 helpful votes
Follow New D.
Unfollow New D.
Share Review
Report Review

Beautiful bag
May 7, 2024

Lovely experience. No issues at all. The bag is in great condition as described

Date of experience: April 27, 2024