Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Lu S.
Unfollow Lu S.
Share Review
Report Review

Description to item unclear
May 14, 2024
Updated review

Overall my experience was good. However when I open the package, the bracelet is so thin and light. I went back to the item's pages, it doesn't show the weight and size at all. The bracelet has two pearls on it, you described Width: 8.50 mm, I guess that's the diameter of the pearls, but actually the bracelet is less than 3 mm. So it's a little bit disappointing while I thought I got a pretty bracelet with good price.

Date of experience: May 3, 2024

Best place shop
January 10, 2022
Previous review

Best place shop

Date of experience: January 10, 2022
California
1 review
0 helpful votes
Follow Jorge K.
Unfollow Jorge K.
Share Review
Report Review

Lv
May 14, 2024
Updated review

Great price, great product, new in original packaging!

Date of experience: May 3, 2024

Great service
February 22, 2024
Previous review

Great service

Date of experience: February 22, 2024
Missouri
1 review
0 helpful votes
Follow Montira X.
Unfollow Montira X.
Share Review
Report Review

Quality products, great selections and knowledgeable customer support.

Date of experience: May 3, 2024
California
1 review
0 helpful votes
Follow New L.
Unfollow New L.
Share Review
Report Review

I receive my belt I love it
May 13, 2024

Fast shipping I receive my belt yesterday I love it

Date of experience: May 3, 2024
California
1 review
0 helpful votes
Follow KANDEE K.
Unfollow KANDEE K.
Share Review
Report Review

Chanel Light Pink card holder
May 13, 2024

I love my purchase. It's a little lighter pink than the picture showed but it's beautiful just the same. AND its perfect, absolutely perfect. I have a small Chanel pouch thing and it fits perfectly into that pouch.

Date of experience: May 3, 2024
California
1 review
0 helpful votes
Follow Marney L.
Unfollow Marney L.
Share Review
Report Review

Celine handbag
May 13, 2024

Delivered quickly and item was as described. I love it.

Date of experience: May 3, 2024
Louisiana
1 review
0 helpful votes
Follow Melissa M.
Unfollow Melissa M.
Share Review
Report Review

Description matched item when arrived. Great quality, packaging, and shipping. Site/app easy to use.

Date of experience: May 3, 2024
California
1 review
0 helpful votes
Follow Arlene A.
Unfollow Arlene A.
Share Review
Report Review

Customer service, delivery
May 13, 2024

Delivery was faster than they told me over the phone. Really happy with time frame. Also with my purchase.

Date of experience: May 3, 2024
California
1 review
0 helpful votes
Follow Ryan C.
Unfollow Ryan C.
Share Review
Report Review

Its great, it feeds my bougie needs 100%. Just an option to pick your shipping provider would be great.

Date of experience: May 3, 2024
District of Columbia
1 review
0 helpful votes
Follow New Q.
Unfollow New Q.
Share Review
Report Review

Great product but bad shipping
May 13, 2024

The tracking number provided didn't provide the estimated delivery dates until the actual day of delivery.

Date of experience: May 3, 2024
Illinois
1 review
0 helpful votes
Follow Leslie G.
Unfollow Leslie G.
Share Review
Report Review

Great prices and great quality.
May 13, 2024
Updated review

I am very pleased with all my purchases, the quality of your bags are outstanding! When comparing prices, yours can't be beat.

Date of experience: May 3, 2024

Love getting good discounts via email, keep them coming!
April 10, 2024
Previous review

Love getting good discounts via email, keep them coming!

Date of experience: March 31, 2024
Minnesota
1 review
0 helpful votes
Follow Yuqi C.
Unfollow Yuqi C.
Share Review
Report Review

Item is in perfect condition
May 13, 2024

The experience is smooth. Delivery is fast and on time. Since I am so looking forward to my new bag, on-time delivery is the most important part of making my day. The bag itself is perfect. I also got the original dust bag and the Chanel box. The overall experience is beyond my expectations. Fashionphile will be my to-go place to buy pre-loved bags.

Date of experience: May 3, 2024
Nevada
1 review
0 helpful votes
Follow Lily K.
Unfollow Lily K.
Share Review
Report Review

Missing straps
May 13, 2024

I think the description on the LV bag I purchased should mention that it doesn't come with strap. Since the style comes with straps I assume my purchase will include that as well. I was disappointed and thus had to return the item.

Date of experience: May 3, 2024
Michigan
1 review
0 helpful votes
Follow Kathleen N.
Unfollow Kathleen N.
Share Review
Report Review

The Bag exceeds expectations.
May 13, 2024
Updated review

Everything was very smooth and efficient and delivery was very quick. The bag is beautiful. I did not receive notice from UPS that it was coming. It was a surprise

Date of experience: May 3, 2024

Everything has gone very smoothly
November 4, 2023
Previous review

Everything has gone very smoothly. I look forward to receiving my bag.

Date of experience: November 4, 2023
Pennsylvania
2 reviews
0 helpful votes
Follow Ann K.
Unfollow Ann K.
Share Review
Report Review

Great. Is this returnable if not what was expected?

Date of experience: May 2, 2024
Wisconsin
1 review
0 helpful votes
Follow Ryan H.
Unfollow Ryan H.
Share Review
Report Review

A positive resale shopping experience every time! I have purchased a few bags from Fashionphile and have not been disappointed.

Date of experience: May 2, 2024

I really enjoy shopping with Fashionphile!
February 8, 2024
Previous review

I really enjoy shopping with Fashionphile!

Date of experience: February 7, 2024
New York
1 review
0 helpful votes
Follow Ana Q.
Unfollow Ana Q.
Share Review
Report Review

Great
May 12, 2024

I reserved the item until i had the total amount to pay for it in full (which was a few days later). Completely love this option. The shoes arrived in pristine condition. Always trust the authenticity of Fashionpile.

Date of experience: May 2, 2024
Texas
1 review
0 helpful votes
Follow priscilla F.
Unfollow priscilla F.
Share Review
Report Review

Wonderful experience
May 11, 2024
Updated review

Wonderful experience love the payment plan option, fast shipment

Date of experience: May 1, 2024

Great prices great merchandise
February 5, 2024
Previous review

Great prices great merchandise

Date of experience: February 5, 2024
Massachusetts
1 review
0 helpful votes
Follow Kerry A.
Unfollow Kerry A.
Share Review
Report Review

Has a great 1st experience with Fashionphile purchasing a Louis Vuitton coin purse. Came very quickly and the coin purse was packaged so nicely. A gift and Fashionphile bag was provided with the coin purse. The item was in great condition and matched the pictures shown in the original listing.

The only problem I had was with UPS directly. I decided to choose the option of signing for my item. Fashionphile will give you the option of opting out signing for a purchase $500 and under. The UPS driver dropped off my package at the back door of my condo building along with several other packages for other residents. The driver did not use the condo's call box for me to come down and sign for my item. I did have to contact UPS to let them know and the driver will be disciplined. UPS requires a signature to receive your packages.

Date of experience: May 1, 2024
Iceland
1 review
0 helpful votes
Follow Ingolfur O.
Unfollow Ingolfur O.
Share Review
Report Review

Quick and efficient shopping
May 10, 2024

Everything went as expected. Quality of the item as described.

Date of experience: April 29, 2024