Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of FASHIONPHILE

FASHIONPHILE

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
See all photos
How would you rate FASHIONPHILE?
grey stargrey stargrey stargrey stargrey star

FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

41,329 reviews

We monitor reviews for authenticity

Wisconsin
2 reviews
0 helpful votes
Follow Dakota U.
Unfollow Dakota U.
Share Review
Report Review

Ive purchased two designer bags from Fashionphile and both have had incorrect listing descriptions. For the first bag, it was much larger than noted in the description. For the second, I paid extra for a bag that had an additional chain strap compared to other bags listed that did not have the strap. When it came, the strap was not included and Fashionphile would not give me a refund for the additional cost I paid. Instead I was offered a $50 gift card... for a strap I paid an extra $250 for that didn't come. I returned the bag. Before purchasing anything, especially anything not refundable, contact customer service and make them confirm the product description actually matches what they'll be sending you.

Date of experience: June 20, 2024
Massachusetts
1 review
0 helpful votes
Follow Janet S.
Unfollow Janet S.
Share Review
Report Review

Beautiful Balenciaga for less!
June 30, 2024

My Balenciaga was exactly as shown - mostly gorgeous, a little scuffing on the corners and faded paint. I conditioned it, touched up the dye, and it looks literally brand new! Could not be happier!

Date of experience: June 20, 2024
New York
2 reviews
0 helpful votes
Follow Yong L.
Unfollow Yong L.
Share Review
Report Review

Happy with purchase
June 30, 2024

Expensive item safely arrived on time great deal on authentic item

Date of experience: June 20, 2024
California
1 review
0 helpful votes
Follow Bargin S.
Unfollow Bargin S.
Share Review
Report Review

I love Fashionphile, BUT…
June 30, 2024

Over the years of shopping with Fashionphile, I would be so excited to find reasonable pricing for pre-loved items. Now, with their policy changes and elevated pricing (sometimes wayyyy over retail), it just doesn't seem as enjoyable anymore. I have purchased well over 100 items over the years, but my purchases have significantly decreased because of their prices, returns are no longer free (you are charged $15 for the label now), and the return window was shortened. I definitely search other pre-loved retailers before I search Fashionphile now.

Date of experience: June 19, 2024
Florida
1 review
0 helpful votes
Follow Debbie E.
Unfollow Debbie E.
Share Review
Report Review

Wonderful Experience
June 30, 2024

Fashionphile always has the best merchandise and I feel comfortable knowing everything has been checked for authenticity.

Date of experience: June 19, 2024
Missouri
1 review
0 helpful votes
Follow Alaina E.
Unfollow Alaina E.
Share Review
Report Review

Will buy again
June 30, 2024

Everything was exactly as described. The wallet for my daughter was perfect and was packaged so nicely as well. Will be buying again

Date of experience: June 19, 2024
Illinois
1 review
0 helpful votes
Follow Cami F.
Unfollow Cami F.
Share Review
Report Review

Amazing!
June 30, 2024

I love the bag I purchased and recorded great customer care!

Date of experience: June 19, 2024
Colorado
1 review
0 helpful votes
Follow Alex P.
Unfollow Alex P.
Share Review
Report Review

LOVE FASHIONPHILE!
June 30, 2024

Have ordered two purses in the past. Excellent experiences both times. Both purses were exactly as pictured and as described. Shipping was fast. Prices are slightly higher than some other sites, but can trust that the items are authentic and in the condition described. I have noticed that purses in San Diego have more close up photos of than compared to the New York location.

Date of experience: June 19, 2024
Washington
1 review
0 helpful votes
Follow Amanda K.
Unfollow Amanda K.
Share Review
Report Review

Good experience; would buy again
June 30, 2024

Found the bag that I'd been looking everywhere for. It was shipped very quickly and I received it in just a couple of days. Item was exactly as appeared in the pictures (excellent condition) and came carefully packaged. Definitely recommend and I would buy again from Fashionphile.

Date of experience: June 19, 2024
Texas
1 review
0 helpful votes
Follow New X.
Unfollow New X.
Share Review
Report Review

Great
June 30, 2024

Everything was exactly how described. I'm overly pleased with my purchase. 👍 #happycustomer #greatservice

Date of experience: June 19, 2024
Georgia
1 review
0 helpful votes
Follow Ross B.
Unfollow Ross B.
Share Review
Report Review

Fantastic.
June 29, 2024

I am very pleased with the whole process. I received my LV bag, in great shape ( and packaging) and can't wait to use it.

Date of experience: June 19, 2024
Arizona
1 review
0 helpful votes
Follow New F.
Unfollow New F.
Share Review
Report Review

Great experience
June 29, 2024

This was my first order with fashionphile, and it went flawlessly. Thanks for the great transaction!

Date of experience: June 19, 2024
Colorado
1 review
0 helpful votes
Follow Yasmin W.
Unfollow Yasmin W.
Share Review
Report Review

Arrived Early
June 29, 2024

Love my new Chanel! One day earlier than promised and in great condition.

Date of experience: June 19, 2024
Washington
1 review
0 helpful votes
Follow New O.
Unfollow New O.
Share Review
Report Review

Great description
June 29, 2024

Always have great product. I have been to their location in Carlsbad and they are always welcoming and helpful. Thank you.

Date of experience: June 19, 2024
Nevada
1 review
0 helpful votes
Follow CJ A.
Unfollow CJ A.
Share Review
Report Review

Everything was perfect
June 29, 2024

My bag is beautiful. It came perfectly. Thank you. I had no problems.

Date of experience: June 19, 2024
New York
1 review
0 helpful votes
Follow Kerri-Ann M.
Unfollow Kerri-Ann M.
Share Review
Report Review

The process was very easy and quick. The bag looks brand new. It actually looks better in person.

Date of experience: June 19, 2024
California
1 review
0 helpful votes
Follow Leslie R.
Unfollow Leslie R.
Share Review
Report Review

Great
June 29, 2024
Updated review

The produce was as described in the listing!
Very happy with my purchase!

Date of experience: June 19, 2024

Super fast delivery, and very happy with all my purchases
May 3, 2023
Previous review

Super fast delivery, and very happy with all my purchases

Date of experience: May 3, 2023
Virginia
2 reviews
0 helpful votes
Follow Catherine D.
Unfollow Catherine D.
Share Review
Report Review

Great experience as always.
June 29, 2024

The site is very well done and provides a lot of information on the items for purchase. My bag was well packaged and opening it was an experienc itself.

Date of experience: June 19, 2024
Ohio
1 review
0 helpful votes
Follow Kristen M.
Unfollow Kristen M.
Share Review
Report Review

Great job
June 29, 2024
Updated review

Fast shipping beautiful packaging and my item was just as described.

Date of experience: June 19, 2024

Excellent
May 7, 2024
Previous review

Customer service was very helpful and my bag is gorgeous

Date of experience: April 27, 2024
California
1 review
0 helpful votes
Follow Haydee G.
Unfollow Haydee G.
Share Review
Report Review

Excellent
June 29, 2024

Great and fast service, my goyard is NEW! Love it, I have been looking for this bag and I finally found it.

Date of experience: June 19, 2024