Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was satisfied with them, and I would order from them again.
Didn't use it, but love the layaway option. Super fast shipping and i had to sign for my bag which increased the security. Super secure tape on packaging. Love love love my bag. Super unique and I won't see many people wearing it.
For the second time in less than a year, spent over $6000 on a Cartier LOVE Bracelet in yellow gold in a size 17. Bracelet came in and I have to say that just like my first one I purchased 6 months ago, it was in IMMACULATE condition. The color was different than my original one however, so I took it straight to Cartier. Was told that it had been given that "once in a lifetime polish", so to an educated eye, it would look like yellow gold, but it was indeed rose/pink gold. Super irritated as another YG one became available within days in even better condition that was in YG that I could have got instead. Now that one is sold and no other size 17 in a 2024 in new condition is available.
Thank you for your detailed feedback, and we sincerely apologize for the frustration you've experienced. We're pleased to hear that the bracelet was in immaculate condition, but we understand how disappointing it must be to receive a piece that did not match your expectations in terms of color. We strive for accuracy in our listings, and it’s clear that this situation has fallen short of that standard.
We also apologize for the delay in our response and any inconvenience this caused. We value your trust in us and are committed to resolving this. Please reach out to us directly at Email: [email protected] | Phone: 844.619.8902 so we can continue to discuss possible solutions. We regret that the yellow gold bracelet you were interested in is no longer available, but we'll do our best to assist you in finding a suitable alternative.
I buy things from you all the time I do not know which item you're asking about. A picture with this
I've ordered from many sites like this one, but really love the selection on fashionphile! The item descriptions are really detailed and everything I've ordered has been exactly as expected! Got my item really quickly, too (about 4 days after ordering compared to 7 to 10 days from other sites!)
Super satisfied! Great quality product came with the original box and fast shipping!
My wallet arrived in better shape than expected from the site. Gorgeous, perfect- and quick!
I received my item within a reasonable timeframe and the item was in very good condition!
Quick shipping, great price. Very happy with my order! The watch was in better condition than expected!
Easy so far—can't wait to receive my purchase for it to arrive
Awesome experience! First time buyer here and although I was a little hesitant, my friends reassured me it was worth it, and they were right! My bag is gorgeous and the process was seamless!
I thought the product I bought was lime green - when I got it it was a mint blue-green. Wanted this for Halloween. Also, the chain was too short.
I love Fashionphile! Especially when I find luxury handbags in excellent condition $500-$1000 under retail!
I love finding treasures on Fashionphile!
Ordered a 90cm Hermes scarf for $410 and received a 20cm nano scarf, which sell for a little over $100 new. Fashionphile acknowledged the error and are processing a return.
I had discovered Fashionphile via a YouTuber in the UK.
How fortunate was I to secure a bag brand and type I had been looking at for months. It arrived Impeccably package and in the exact condition the website indicated. I would highly recommend the company and the experience.
I've ordered from FASHIONPHILE at least 8 times. This was the first bad experience I've had. The boots I purchased were listed as excellent condition with only minor scuffs. HOWEVER, as soon as I opened the box I was overwhelmed with a stale, very strong smell of cigarette smoke. The bags they came in smelled horribly as well. I was absolutely shocked. When I contacted customer service I was told I could return them. I didn't want to return them…. But I wanted you to k on that this happened. I can't even imagine whoever handled these boots weren't overwhelmed by the smell. I am very disappointed with the item and the way my issue was handled.
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory


Hello Marilee,
Thank you so much for your feedback! We're thrilled to hear that you found the bag you had been searching for and that you’re satisfied with your FASHIONPHILE experience. It’s always our goal to help our customers find those special pieces, and we’re so glad we could be a part of that. We look forward to serving you again in the future!