Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I just got my ysl as of now I love it. I haven't had time to inspection it but I'm loving it already.
As a first time shopper, the process was simple and checkout was easy. I was able to find the exact item that I wanted very quickly. I couldn't believe FASHIONPHILE has great inventory that fits any budget. I'll definitely return to purchase more items.
FASHIONPHILE was really great with keeping me updated with my order, considering it needed a signature. When I told them I might miss the third attempt for delivery, they worked with me to move my order to a pick up location instead of home delivery (though I was ablate get my order at the house). The Chanel purse was in pristine condition, 'Excellent', as advertised. It came really clean!
The item was fairly depicted on the website. The item was better than I expected.
The bag i got looks exactly as is in the pictures.Fast and easy transaction.And fast delivery too.
Hello Abby,
Thank you so much for your wonderful review! We're thrilled that the bag met your expectations and looked exactly like the pictures. It's great to hear that you had a fast and easy transaction and delivery. We truly appreciate you choosing FASHIONPHILE based on the reviews, and we look forward to serving you again soon!
There was absolutely no disappointment! This is my second purchase from fashionphile and both times they exceeded my expectations. Great service from start to finish!
Hello Tina,
Thank you so much for your wonderful review! We're thrilled to hear that both of your experiences with FASHIONPHILE exceeded your expectations. Your trust means the world to us, and we're glad our commitment to authenticity and great service shines through. We look forward to continuing to provide you with amazing items and experiences in the future!
Awesome response to questions previous to purchase!
Easy to purchase and shipping was quick. I will definitely purchase again.
Very nice just my opinion and love the product site easy check out
My bag is so cute! You can't even tell it's used. It came so fast and is just like the photos online😍
I was pleased with the product and it was exactly as described.
Fashionphile is excellent with communication and follow through customer service from beginning to end. I would highly recommend 👌
Very nice. The Hermes mules I got are brand new and awesome. Better than they were described.
This doesn't happen often with preloved places.
My little bag trio came in great condition and I'm so glad it had the original LV dust bag along with the included fashionphile one. This was my first purchase and I can't wait to make another one with FP
Shopping was easy and painless.! I love the bag and it's in great shape.
I WAS SURPRISED THAT THE NECKLACE CAME WITH NO ORIGINAL BOX OR AUTHENTICITY CARD? USUALLY THE SITE SELLS PRODUCTS THAT LOOK LIKE THEY JUST CAME OFF THE SHELF. PERHAPS THAT IS WHY THE PRICE WAS SO REASONABLE. LOOKS OK AND THE SITE REALLY DOES HAVE A VERY STRONG AUTHENTICITY TEAM TO MAKE SURE THE ITEMS ARE GENUINE.
Fast shipping and true description of the bag. Last call price was a great deal!
The process and purchase of my purse was flawless. The purse is in even better condition than I expected. It arrived quickly and on time.
The handbag arrived in perfect condition - even better than described. I am very happy with my purchase.
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory


Thank you so much for your kind words! We're thrilled to hear that you had a great experience with FASHIONPHILE and that we were able to accommodate your delivery needs. It's fantastic that your CHANEL purse arrived in pristine condition, just as advertised. We take pride in providing accurate descriptions and maintaining the highest standards. Thank you for choosing us again, and we look forward to helping you find more beautiful pieces in the future!