Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Bag came super fast. Exactly as described if not better condition.
My order shipped really fast and got to me faster than I'd expected. They required a signature, which I definitely preferred anyways. I love the bag I got! Super detailed with how used the bag was and where the wear was noticeable. It's also great that the website lists the retail price in comparison
Such a good way to get sold out designer & an easy experience all around
Shipping was super quick. Packaging was great. Quality was amazing! Item looked brand new.
Such an easy process. The pictures are clear and very helpful as well the description of possible flaws. Each bag I've gotten was spot on from the description.
The description indicated "good" condition. I disagree. The condition was fabulous! I love my new purse
I purchased an Hermes belt strap at a significantly discounted price.
I appreciate the great selection and convenient search tools.
All items received quickly, well packaged and very nice condition. First time customer and will be ordering again soon.
The bags condition are stated accurately, you know exactly the state the bag is in, no miss interpretation, so that's why I chose to shop here
Easy to put on lay away and pay next month
The handbag was not as described. I will be sending it back on Tuesday, September 2nd as UPS is closed on Monday September 1st for Labor Day. I am a repeat Fashionphile customer but this purchase was not as expected.
I love your website i always buy from you guys. Thank you so much for always having a great service.
I had been thinking about getting a bag in this line for a while but didn't want to spend the money for a new item if I could find a good used one. Chat gpt recommended this bag on Fashionphile. The shopping experience was great, it was delivered ahead of time and the quality of the item was superb, it was rated as shows wear but to me, it looks fantastic. The packaging was beautiful and the verified tag gave me confidence that this bag is indeed a real Valentino. I am very happy with this purchase!
I found a pair of boots that I could not get via the original designer, as they were always sold out in my size. I was finally able to grab them for a fraction of the cost and in near NEW condition.
I wanted a small crossbody for uncoming trip. I came across your website and quickly found a Chanel wallet on a chain. My order was completed very quickly, and shipping was a breeze. The unpacking was adorable. And the nail file was genius! Great job to all!
This was very easy to navigate, and I had great options to choose from. I needed a black crossbody for trip coming and found a Chanel wallet on a chain that is perfect!
I received my package within 1 day. The product is in perfect condition, better than described. Fastest shipping, lovingly packaged. Love it!
Everything was perfect! Thank you!
The bag exactly as shown in the photos and the order arrived in a week!
This could have been bad. My bag was delivered to a neighbor's house. He lives at the same house number but two streets over in the same housing edition. Fortunately, this nice man brought my box to me, but it easily could have gone the other way and I would have had no clue what even happened. It was delivered on Wednesday, although my confirmed email said delivery was set for Friday, so I wasn't even aware there was an issue until my neighbor came over. Past deliveries from Fashionphile have required a signature or at least a verification in person that the package is going to the correct person.
I received my stunning yellow Chanel Coco bag today. It was received in a beautifully packaged "dustbag" and box. I have had my eye on this bag for over a month. When I saw that the price had dropped, I completed my purchase.
Thrilled to find authentic Chanel items in excellent condition and at fantastic prices!
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory

