Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Always a pleasure. Excellent. Fashionphile is my go to. Always happy with the experience.
I love working with Stephen Hamilton on my orders — he's absolutely wonderful!
Everything came nicely packed, it's why I'm a returning customer.
Wonderful. I have been shopping on this site for my used goods!
Pristine condition! Everything was smooth with transaction updated me along the way
Great service order came quick and the rate of this product was Accurate
Purchased my new bag and received it better than described. A pleasant surprise and outstanding experience!
Excellent. It's very easy to purchase and a great deal on a Chanel!
I've had my LV Touletry 19 for a few days now and it seems that it's been painted on the inside to give it a newer look. The paint has transferred on some of my items inside and on my hands. I'm very disappointed the whole reason is to sell luxury items that are preloved and sell it as is.
Easy transaction and quick delivery. Packed efficiently and safely.
Every experience I've had has been pleasant. Excellent quality. Exactly as described.
This item was listed as excellent. They made a mistake and should have put the item as gift able. It looks brand new! I'm so excited to find more items on fashion phone!
This was my first time ordering from Fashionphile, and I couldn't be happier! The delivery was incredibly fast, and to my delight, it even came with the original authenticity cards from the initial purchase. I absolutely love my first Dior purse and am thrilled with the entire experience!
Second hand can be a hit or miss. First we called Atlanta location and a young man said sure come we have the bag only for us to drive 40mins there and back to be told they don't have bags at the Atlanta location. Needless to say this experience was sooo stressful, the company claims they allow UPS to leave packages at pick up location which requires a ID yet UPS says they don't. We miss our package. Then once we received it the bag has a permanent bend in it… which was NOT on the pictures lesson learned: save the extra money and purchase it new. There is little to no accountability… customers are just torn fill out feedback.
Not my first purchase and certainly not the last. The bag was in excellent condition and came packaged very professionally. I highly recommend this site. Buy with confidence.
Shipping was slightly delayed but came as pictured. No signature needed.
I had a great experience from the ease of placing my order to delivery. The purse is in amazing condition. The pictures online show the purse exactly how it was. I wanted to buy this purse in Bergdorf's over Christmas last year and didn't pull the trigger, i have been thinking about it ever since. When i saw it on Fashionphile i was so excited and the price was amazing. I couldn't be happier with this purchase and i can't wait to buy my next purse.
This is my second purchase from fashionphile and it's great
I had been considering selling my bag for awhile and when I saw a bag that I really wanted it was a no brainer. I was offered an equal amount of money to the quality of the bag I was sending it and getting 10% more was a no brainer.
I love shopping on Fashionphile. The selection is great and I can shop at ease trusting their authenticity and condition of bags. The YSL bag I received was in great condition and the price I paid was even greater. I was totally impressed when I received the bag as it was on clearance and the price was really low compared to the same bag on other listings. The bag was perfect! It was in great condition with no noticeable flaws. Totally happy with my purchase!
Always a pleasure browsing through the website. They usually have what I'm looking for and more. I love the Reserve option for purchases that aren't planned but you just have to have it. Free shipping and returns is a reason I always shop here. Also, shipping is quick and pleasant.
As always great customer service, great price and fast shipping. Love my new to me LV Onthego!
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory

