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FASHIONPHILE

4.8

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From the business

FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.

We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.


fashionphile.com
Founded in 1999
Carlsbad, CA, United States
+93
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FASHIONPHILE Reviews Summary

Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.

This summary is generated by AI, based on text from customer reviews

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41,329 reviews

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New Jersey
1 review
0 helpful votes
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Gucci Review
March 4, 2025

It was fast to arrive at my house and it was in excellent shape as stated in the description. I was thoroughly happy with my decision.

Date of experience: March 4, 2025
Minnesota
1 review
0 helpful votes
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Great Find
March 4, 2025

Searching for specific items is so easy both on the website and the app. I love being able to save items to follow so I don't have to hunt them down at a different time. I received my item back so nicely it made the entire experience so great. While the item I bought was listed as slightly worn I could hardly tell it had been used. I had expected a more loved product based on the price and description but was pleasantly surprised at what great shape it was in. Clearly the standards are high for Fashionphile.

Date of experience: March 1, 2025
Georgia
1 review
0 helpful votes
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Exactly What I Wanted
March 4, 2025

I love that I was able to reserve the item that I want. It arrived in perfect condition.

Date of experience: March 27, 2025
Arizona
1 review
0 helpful votes
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Always amazing
March 4, 2025

Half of my closet is stuff from Fashionphile. It never disappoints.

Date of experience: February 21, 2025
New York
1 review
0 helpful votes
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Wonderful! Excellent experience, no problem with the excellent quality of the product 👍

Date of experience: February 21, 2025
Texas
1 review
0 helpful votes
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Easy quality product delivered In a timely manner. I will order again!

Date of experience: February 21, 2025
Florida
1 review
0 helpful votes
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I bought a purse and paid extra for 2 day shipping. My package was sent out but then got lost in transit by UPS. I had to reach out to Fashionphile several days after my initial estimated delivery date to open an investigation into where the package was and when it would actually be delivered. Once the investigation was opened the package was found and was then sent to me 2 days later. I know this was probably caused more so do to UPS but it did end up taking about 2 weeks to get my package when I paid extra for express shipping. The bag and box it came in were fine once I finally received it.

Date of experience: February 21, 2025
California
1 review
0 helpful votes
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Great value!
March 4, 2025

The purse was described in Excellent condition and it truly is.

Date of experience: February 21, 2025
Texas
1 review
0 helpful votes
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Love it!
March 4, 2025
Updated review

I have been a customer for approximately ten years, Fashionphile never disappoints.

Date of experience: February 21, 2025

Excellent choices
February 9, 2025
Previous review

Excellent choices.

Date of experience: January 29, 2025
California
1 review
0 helpful votes
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Great customer service, reliable vetting of products with large selection and variety.

Date of experience: February 26, 2025
Florida
1 review
0 helpful votes
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Great
March 3, 2025

Love the bag but the item is inaccurately posted. I bought a medium but fashionphile said it was a small, which is incorrect.

Date of experience: February 21, 2025
Texas
1 review
0 helpful votes
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Lovely handbag
March 3, 2025
Updated review

Good, just make sure to look over pictures & ask for more if needed

Date of experience: February 21, 2025

SIMPLE, PERFECT
November 19, 2024
Previous review

SIMPLE, PERFECT

Date of experience: November 9, 2024
District of Columbia
1 review
0 helpful votes
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I love Fashionphile
March 3, 2025
Updated review

I only shop at Fashiophile for all of my pre-loved designer items. Everything I've bought is high-quality in excellent condition.

Date of experience: February 21, 2025

Love it here
August 30, 2024
Previous review

Love it here

Date of experience: August 20, 2024
Missouri
1 review
0 helpful votes
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Fashionphile is the best.
March 3, 2025

I always get my bags from Fashionphile. I love their pay later plans, and they have a huge selection.

Date of experience: February 21, 2025
North Carolina
1 review
0 helpful votes
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Perfect - just as purchased
March 3, 2025

Great experience! Sold a few items, placed the item I wanted to purchase on "layaway". Once items sold were credited to my account, I completed my purchase. It was seamless.

Date of experience: March 11, 2025
South Carolina
1 review
0 helpful votes
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Another great find
March 3, 2025

My Grenade Neverfull was in great shape and as described. Only issue was the box was crushed and one side ripped open. Thankfully the bag was not damaged!

Date of experience: February 21, 2025
Texas
1 review
0 helpful votes
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I had been looking for this particular Chanel bag for about two years and have been a Fashionphile customer for close to 10 years. During this time I received an e-mail introduction from a personal shopper that could provide me with several services including free expedited overnight shipping. When I reached out to this person, time was of the essence as I feared the bag would sell out from under me while I waited to hear from him. I emailed him and also got on the online chat with customer service. They were not able to authorize free overnight shipping without the personal shopper's approval. They attempted to reach him and asked for my cell number to try to expedite the process. In the mean time, I also messaged him. They waited with me on the line and advised me to go ahead and purchase the bag with overnight shipping and once we heard back from the PS, he could credit back the shipping.

This did not go smoothly as it was a struggle to reach my shopper for a few days and had to basically beg to get the shipping refunded as he had received no coorespondence from the online customer service rep and was on vacation that day. I gave them my cell phone number and there was NO documentation of this?!?!

All this is to say, shopping with Fashionphile is usually easy and seemless. Don't offer your customers a service that you can't really provide.

Date of experience: February 17, 2025
New York
1 review
0 helpful votes
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Love the bag
March 3, 2025

The pictures were clear and the bag arrived in better condition than what the listing stated.

Date of experience: February 21, 2025
Arizona
1 review
0 helpful votes
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Great Experiance!
March 3, 2025

Ordered a Chanel book card bag and it was in excellent condition! Came wrapped so nice! Enjoyed opening! I wish I would have videoed it! Thank you!

Date of experience: February 21, 2025
New Jersey
1 review
0 helpful votes
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The lovely ballet
March 3, 2025

My experience shopping here has been great i have purchased very nice items and gifts for family and myself

Date of experience: February 20, 2025