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FASHIONPHILE is a leader in pre-owned luxury, we BUY and SELL ultra-luxury accessories. We offer the largest selection of the world’s most coveted designers, including rare, vintage, and limited edition items.
We want to buy your luxury pieces and are committed to providing you with the highest payout value. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet.
Fashionphile enjoys a strong reputation for offering high-quality, authentic luxury items that often exceed customer expectations regarding condition and accuracy of descriptions. Customers appreciate the detailed product listings, fast shipping, and reliable service, which contribute to a positive shopping experience. However, some concerns have been raised regarding inconsistencies in product descriptions and occasional shipping delays, particularly related to carrier issues. Overall, the company demonstrates a commitment to customer satisfaction with responsive service and a user-friendly purchasing process, fostering a loyal customer base eager to return for future purchases.
This summary is generated by AI, based on text from customer reviews
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It was fast to arrive at my house and it was in excellent shape as stated in the description. I was thoroughly happy with my decision.
Searching for specific items is so easy both on the website and the app. I love being able to save items to follow so I don't have to hunt them down at a different time. I received my item back so nicely it made the entire experience so great. While the item I bought was listed as slightly worn I could hardly tell it had been used. I had expected a more loved product based on the price and description but was pleasantly surprised at what great shape it was in. Clearly the standards are high for Fashionphile.
I love that I was able to reserve the item that I want. It arrived in perfect condition.
Wonderful! Excellent experience, no problem with the excellent quality of the product 👍
Easy quality product delivered In a timely manner. I will order again!
I bought a purse and paid extra for 2 day shipping. My package was sent out but then got lost in transit by UPS. I had to reach out to Fashionphile several days after my initial estimated delivery date to open an investigation into where the package was and when it would actually be delivered. Once the investigation was opened the package was found and was then sent to me 2 days later. I know this was probably caused more so do to UPS but it did end up taking about 2 weeks to get my package when I paid extra for express shipping. The bag and box it came in were fine once I finally received it.
The purse was described in Excellent condition and it truly is.
I have been a customer for approximately ten years, Fashionphile never disappoints.
Great customer service, reliable vetting of products with large selection and variety.
Good, just make sure to look over pictures & ask for more if needed
I only shop at Fashiophile for all of my pre-loved designer items. Everything I've bought is high-quality in excellent condition.
I always get my bags from Fashionphile. I love their pay later plans, and they have a huge selection.
Great experience! Sold a few items, placed the item I wanted to purchase on "layaway". Once items sold were credited to my account, I completed my purchase. It was seamless.
My Grenade Neverfull was in great shape and as described. Only issue was the box was crushed and one side ripped open. Thankfully the bag was not damaged!
I had been looking for this particular Chanel bag for about two years and have been a Fashionphile customer for close to 10 years. During this time I received an e-mail introduction from a personal shopper that could provide me with several services including free expedited overnight shipping. When I reached out to this person, time was of the essence as I feared the bag would sell out from under me while I waited to hear from him. I emailed him and also got on the online chat with customer service. They were not able to authorize free overnight shipping without the personal shopper's approval. They attempted to reach him and asked for my cell number to try to expedite the process. In the mean time, I also messaged him. They waited with me on the line and advised me to go ahead and purchase the bag with overnight shipping and once we heard back from the PS, he could credit back the shipping.
This did not go smoothly as it was a struggle to reach my shopper for a few days and had to basically beg to get the shipping refunded as he had received no coorespondence from the online customer service rep and was on vacation that day. I gave them my cell phone number and there was NO documentation of this?!?!
All this is to say, shopping with Fashionphile is usually easy and seemless. Don't offer your customers a service that you can't really provide.
The pictures were clear and the bag arrived in better condition than what the listing stated.
Ordered a Chanel book card bag and it was in excellent condition! Came wrapped so nice! Enjoyed opening! I wish I would have videoed it! Thank you!
My experience shopping here has been great i have purchased very nice items and gifts for family and myself
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Hey! Sometimes the date code is deep in the item, and hard to photograph. Please reach out to our Personal Shoppers, they can help you find the date code https://www.fashionphile.com/personal-shoppers
Answer: Everything we sell is technically "preowned" but we have thousands of items in like-new condition! Simply filter by condition > "new"
Answer: Hey Julien! We buy our products from people like you. We give you a fast and generous upfront payment so you can spend it on what you really want. FASHIONPHILE provides you with quick, safe, and simple methods to unlock the investment that is currently sitting in your closet. You are paid once your item has arrived it is authenticated (no waiting for consignment). After it is authenticated, it is listed for sale on our site! Happy shopping & selling.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Answer: At FASHIONPHILE, we invest heavily in people, R&D, technology, and tools to continuously create the future of ultra-luxury authentication. FASHIONPHILE's Authentication department is a team of the top ultra-luxury authentication experts from around the globe, each of which, regardless of prior experience, undergoes rigorous training and testing through our proprietary program, FASHIONPHILE University. FASHIONPHILE has four tiers of Authenticators – all of whom begin their time as Apprentices under Senior Authenticators and must undergo a minimum of 5,200 hours to graduate to the next tier and be able to authenticate just seven brands on their own. Training is both hands-on and technology-oriented, with FASHIONPHILE's "Graveyard" of collected counterfeits dissected and analyzed in FASHIONPHILE University for a deeper, science-based understanding. Before any item is posted to the FASHIONPHILE website or sold through one of our Showrooms, it is checked by two highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes". Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We have a 100% authentic guarantee.
Answer: Shipping time is estimated at checkout. Please go through checkout, and see the time estimate in the shipping section.
Answer: Hey Debra, At FASHIONPHILE, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication. - Before any item is posted to the FASHIONPHILE website or sold through our boutiques, it is checked by two highly qualified authenticators specializing in specific brand names. - Our experts have been thoroughly educated in detecting "fakes". - Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturer's established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship. We stand by our authenticators and the authenticity of each item we sell and we offer a lifetime return policy should any item we sell proves to be non-authentic.
Answer: Check out our Designer Directory for a full view of what brands we carry, and what items we take from each brand! https://www.fashionphile.com/designer-directory

