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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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South Carolina
1 review
0 helpful votes
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Promising services
October 4, 2019

For months now, I have been a fan of fashion nova items, especially their new additions every time. They've got promising services to top it all off.

Date of experience: October 4, 2019
Texas
1 review
0 helpful votes
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Everything's great
October 4, 2019

Everything's great in here. They've got their pieces in varied sizes, they even have collections for men and plus size women. They're just so much to look forward to.

Date of experience: October 4, 2019
New York
1 review
0 helpful votes
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Too many choices
October 4, 2019

What I love about this shop is that they have too many pieces to choose from, adding pieces to bag was never an issue. Every spent here is so worth it, especially when you spend it on their bottoms collection.

Date of experience: October 4, 2019
Massachusetts
1 review
0 helpful votes
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I never worry
October 4, 2019

I never worry about my purchases whenever I buy here at Fashion Nova. They guarantee on time delivery and my packages were never a day late.

Date of experience: October 4, 2019
Alabama
1 review
0 helpful votes
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Quality scrubs
October 4, 2019

Only in fashion nova have I seen quality scrubs that are so comfortable to wear. I have five different shades to go for the week.

Date of experience: October 4, 2019
Connecticut
1 review
0 helpful votes
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Lovelier by the day
October 3, 2019

I love everything here. They've got almost all the items that I need to complete a month long series of outfits. Their fall collection is looking lovelier by the day.

Date of experience: October 3, 2019
Massachusetts
1 review
0 helpful votes
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Size guide
October 3, 2019

I have had no problems getting the right sizes of clothes her and I don't think I will ever have any problems regarding that in the future, as long as Fashion Nova's size guide is still in place.

Date of experience: October 3, 2019
Florida
1 review
0 helpful votes
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Just the right size
October 2, 2019

I ordered a mermaid dress two weeks ago and it was just the right size. There were no loose ends and it was lovelier in person.

Date of experience: October 2, 2019
Pennsylvania
1 review
0 helpful votes
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Next day delivery
October 2, 2019

Fashion Nova's next day delivery is worth the extra fees. You really do get your orders the next day, so it was not a waste of money.

Date of experience: October 2, 2019
Louisiana
1 review
0 helpful votes
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Great place to shop
October 2, 2019

Great clothes come in fair prices here in fashion nova. They have quality items in a very affordable price and a few more in discounted prices. It's a great place to shop.

Date of experience: October 2, 2019
Massachusetts
1 review
0 helpful votes
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Never kept me waiting
October 2, 2019

Delivery systems of online shops are so important. Fashion Nova has never kept me waiting for my items. The delivery was always on time.

Date of experience: October 2, 2019
New York
1 review
0 helpful votes
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Flash delivery
October 2, 2019

I ordered three pieces of jumpsuits last weekend and requested a flash delivery. I was so happy that they delivered as requested. Thanks a lot, FN.

Date of experience: October 2, 2019
Ohio
1 review
1 helpful vote
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It went downhill
October 1, 2019

I have been purchasing items from Fashion Nova since the very beginning. Never had an issue until September 2019. I ordered a dress and a few bodysuits for an event. When the clothing arrived they smelled like paint thinner, fish, and vinegar. I sent an email to customer service and they asked me to send a picture of the items. I was thinking it's weird since you can't smell them through a picture. They then sent me an E-gift card to replace the items. Well I received my replacement September 30,2019 and it's the same smell but even stronger. I can't wear these clothes smelling toxic. I reached out to customer service again and was told they can't return my money. I read the policy, however, all the clothes that are being sent smell. There should be an exception made. They have just lost a pretty loyal costumer.

Date of experience: October 1, 2019
North Carolina
1 review
0 helpful votes
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Jeans for men
September 30, 2019

The jean collection for men at Fashion NOVA is consistently good. The designs are very trendy. The cut shows off the masculinity of the models, too. I bought two pieces for my boyfriend yesterday and I can't wait for my itemsto arrive.

Date of experience: September 29, 2019
Arizona
1 review
0 helpful votes
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Affordability
September 30, 2019

Affordability is one of the best qualities of this shop. They've got items that every tier can purchase and enjoy and they've got it in varied hues and sizes, too.

Date of experience: September 29, 2019
Maryland
1 review
0 helpful votes
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Brand to beat
September 30, 2019

Fashionnova is the brand to beat. This is the best online shop I found for me. Great services and amazing clothesline. The jean collection is my fave! They've got cuts that fit my bottom really well.

Date of experience: September 29, 2019
Texas
1 review
0 helpful votes
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Bulk orders
September 30, 2019

Thank you for catering my bulk orders last weekend. My package came on time. I can always rely on you, you never disappoint. WIll be back for more.

Date of experience: September 29, 2019
North Carolina
1 review
0 helpful votes
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Silver mini dress
September 30, 2019

I immediately placed my order the moment I set eyes on fashion nova's silvermini dress. It's elegant, classy and sexy. It really catches the eye.

Date of experience: September 29, 2019
District of Columbia
1 review
1 helpful vote
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1st and last time buying
September 28, 2019

Fashion Nova ships through ups, and make customers go back and forth with them for their orders(ordered overnight shipping on friday 9/20/2019, and my item, which was a birthday gift, got to me 9/24/2019. After the birthday!?) UPS tells me to reach out to the company for a $20 refund for overnight shipping. This company Fashion Nova(WHICH I AM NEVER SHOPPING FROM AGAIN), tells me to reach out to UPS. I dont like either company and would send the product back for a full refund if it wasnt printed on the tacky website that I'd have to pay an additional amount for shipping back to your over the tacky company.

Date of experience: September 28, 2019
Kentucky
1 review
0 helpful votes
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Customer care
September 28, 2019

I would just like to say thank you for handling my orders so well. The customer care here is unbelievably good. I got my items already. Thanks, again.

Date of experience: September 28, 2019