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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Georgia
1 review
0 helpful votes
Follow Darla S.
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Amazing service & products. Wow! I am just impressed by the service of this shop. I have always been searching for places where I could get a Nice, Stylish & Comfortable Jacket. Fashionnova had it. I have ordered a Jacket. I was super excited to get it. I received my product in due & perfect time. Their Shipping strategy is also too good. The jacket fitted me splendidly. At the point when arrived, It was neatly & pleasantly packed and labeled just as they had said it. I get complimented by friends when wearing it and happily recommend Fashionnova to them.

Date of experience: November 2, 2017
Utah
1 review
0 helpful votes
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This was my first experience to shopping in Fashionnova and I am really satisfied with their service. I ordered two product from them and the products are obviously outstanding quality however ordering was an absolute breeze. Definitely user-friendly! The shipping was also within the estimated delivery and came in the mail well packaged.

Date of experience: November 2, 2017
Pennsylvania
1 review
0 helpful votes
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Let me start off by saying that this site is A-M-A-Z-I-N-G. It is a one-stop shop; you can find anything and everything you are looking for at great prices. One of my biggest pet peeves is finding a great site that then has to deal with crappy shipping or hating the item once I receive it. No worries with Fashionnova.com, I ordered the dress and fit was spot on and I absolutely loved the dress, perfect for date night!

Date of experience: November 2, 2017
New Hampshire
1 review
0 helpful votes
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Decided to give Fashionnova a try after spotting a few of their ads featured around the internet and couldn't be happier with my purchase. I ordered Sweater and Dress which both look and feel incredible for the price. Shipping was really quick and when I contacted customer service they were quick to respond. Overall great experience with Fashionnova. 10/10 Will be back again!

Date of experience: November 2, 2017
Texas
1 review
0 helpful votes
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Great experience
November 2, 2017

I really surprise with their great customer behavior and service. It is a great option for the customer to choose their dressed from a huge collection of dresses. The price of the dressed is really cheap. In one word, it is a great experience to shopping from Fashionnova.

Date of experience: November 2, 2017
Ohio
1 review
0 helpful votes
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Excellent service!
November 2, 2017

This is the way all companies should operate, good prices, good products, excellent service with speedy delivery. A good website that shows the products and details making choice and purchase easy.

Date of experience: November 2, 2017
Oregon
1 review
0 helpful votes
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HIGHLY recommend
November 2, 2017

LOVE them! No problems with my order whatsoever. Ordering was easy and delivery was super fast! I was also glad to get them on sale even. I have ordered from them in the past as they always seem to have GREAT sales. I would HIGHLY recommend checking them out! They have so many cute things!

Date of experience: November 2, 2017
Nebraska
1 review
0 helpful votes
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I've ordered a Dress from them. Honestly I at that moment I thought by this price, maybe I won't receive it. But I decided to give it a shot. But WOW. I didn't expect to receive it on time, but fortunately, I received it even 3 days before the estimated delivery time. Thanks guys

Date of experience: November 2, 2017
Pennsylvania
1 review
0 helpful votes
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Gorgeous dress
November 2, 2017

I ordered a gorgeous dress from Fashionnova and when it arrived it was just like the picture. The colors were accurate and it fit perfectly. The material and texture were decent and placing the order was easy. The dress arrived on time and it was in perfect condition. I will definitely order more dresses now that I know how it works and that the dresses are of high quality.

Date of experience: November 2, 2017
California
1 review
0 helpful votes
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Recommend anyone
November 2, 2017

This website has a nice look and feel appearance and looks like they work day and night to ensure that their website is up to date with the latest fashion trends at a super deal for all. Their customer service is excellent as they keep you updated on your order status very professional indeed. I would certainly recommend anyone looking to buy the latest fashion clothes and accessories to visit their site sign up and grab their super deal and enjoy their amazing online shopping experience

Date of experience: November 2, 2017
California
1 review
0 helpful votes
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I bought a size small, and its true to size and fits me very well. The material is stretchy, yet not too tight and has an extremely flattering neckline and clinches you in at the waist. The pattern around the bottom and neckline is lovely and adds a touch of glamour. I don't want to take it off!

Date of experience: November 2, 2017
Germany
1 review
4 helpful votes
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Fashion Scam Nova
November 1, 2017

I've contacted a class action lawyer. If anyone who has been scammed would like to be a part of the lawsuit let me know. I purchased a costume. It was 99.99, after the discount it was 70.00 I received the package but they didn't send all the pieces. I contacted them asking them to send the pieces. They asked for a picture which I sent. They then sent me 10.00. I stated I didn't want 10.00 I just want the missing pieces for the costume. They said they were not able to send it. So I said I'll return it because I need all the pieces I paid for. I sent it back with tracking. They charged me a restocking fee and gave me 34.00! How am I being punished for your mistake? They said they normally don't accept returns on bodysuits. I told them that's not my problem for you know I didn't wear it because it was not Halloween and I can't just wear a bodysuit outside with the cape and the other pieces. I've contacted the BBB, FTC and Attorney General Office. After researching I'm able to start a class action lawsuit against them because others have been through this (them keeping customers money when it was their error). Such a shame because I liked Fashion Scam Nova. But I refuse to let a million dollar company keep my money especially when it was their error.

Date of experience: November 1, 2017
Kansas
1 review
1 helpful vote
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I placed an order online for two dresses one item shipped i received an email stating they sent me a gift card because one item wasn't in stock so unacceptable! How do you decide where i spend my money when a full refund should've been issued to me once the company couldn't full-fill my order never will order again i will contact my bank.

Date of experience: November 1, 2017
New York
1 review
0 helpful votes
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Their quality is horrible and they apparently have a no return policy- only store credit. Very disappointed by their customer service.

Date of experience: November 1, 2017
Tennessee
1 review
0 helpful votes
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Fashionnova.com is a great website if you are looking for stylish clothing that fits into your budget! There is a large selection of tops, skirts, and dresses to choose from and all of their clothes are gorgeous and up to date with the latest styles and fashion! Ordering and paying were super easy, I have no complaints! I got my items and I couldn't be any more thrilled! The website is really easy to navigate and I can always find something to fall in love with. I highly recommend fashionnova.com and I am going to continue to use this site to expand my wardrobe and accessories!

Date of experience: November 1, 2017
Illinois
1 review
0 helpful votes
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I got that I want
November 1, 2017

Its a proven fact that a woman can never satisfied with a number of their shoes. They need shoes From the workplace to the home space, in yoga class or at a birthday bash, each occasion calls for a different pair. Whether you need them for comfort or for style, Fashionnova.com help you find the perfect sole mate! I recently purchased shoes from Fashionnova.com and I am very satisfied with the quality of the product. It fits perfectly and because it does run a little narrow, the width is great for me too. It's very comfortable. I know I'll be getting it in other colors.

Date of experience: November 1, 2017
Colorado
1 review
0 helpful votes
Follow Shari J.
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I was a bit hesitant ordering from Fashionnova and was pleasantly surprised by the level of service and product received. I ordered a beautiful to attend a special event. The dress arrived on time, well packaged and as described. Im very pleased with the quality and style of the dress and it fits perfectly. Their customer service person provided a speedy and efficient service in answering all of my questions before I placed my order. For the price and quality of the dress, I'm very satisfied!

Date of experience: November 1, 2017
Texas
1 review
0 helpful votes
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Great service
November 1, 2017

I purchased a hooded sweatshirt. Black in color the product is very nice. It is heavy duty and very warm, the shipping was fast and I received the product actually before it was expected.

Date of experience: November 1, 2017
Alabama
1 review
0 helpful votes
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Amazing experience
November 1, 2017

I got this amazing net shirt and skirt that I chose from Fashionnova. I just love my dress and so happy with my experience. The fabric is amazing and it fits me well too can't wait to wear it up and show it off to all my friends. In time delivery and amazing response. It's my second time that I'm buying stuff from this site and its just getting better. Did have to wait for a while but it was worth it because they themselves took care of shipping and all that charges. Loved it and looking forward to shopping again

Date of experience: November 1, 2017
Texas
1 review
0 helpful votes
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Love this site
November 1, 2017

I was a bit iffy about this site at first, as I usually don't shop online, but I absolutely loved my experience and I will definitely use it again! I bought a lovely dress on Fashionnova.com during one of their awesome sales. It seemed almost too good to be true, and I thought for sure they'd get me on some crazy shipping expenses. To my surprise, not only was the shipping cheap, it was a super easy transaction. I received my dress perfectly on time in great condition and it's exactly what I was expecting. It fits great and I will definitely keep making purchases! Five stars for this site!

Date of experience: November 1, 2017